Loan Servicing Associate bei Bank of Guam

At the Bank of Guam, it all starts with HEART! 

We are on a mission to delight customers by delivering exceptional service and being there for them when they need us most – just like family. We demonstrate that level of care by being AUTHENTIC, COMPASSIONATE, COURAGEOUS and PERSEVERING in all our interactions. To that end we encourage all employees to find their passion and be their best selves for our customers, fellow employees, and the greater community. We do this by:

LIVING THE BRAND and leading with heart and exceeding expectations

EMBRACING THE JOURNEY by accepting change and challenging others to do the same

BEING AN OWNER of our career and taking responsibility for our actions

LOVING TO LEARN by committing to personal growth and development

General Summary: 

The Loan Operations Multi-Focus Intermediate Support performs essential duties and requirements assigned within the Loan Operations of the bank loan portfolio. Be knowledgeable of policies and procedures and keep job assignments well-maintained. Deliver the bank’s customer service culture to internal and external customers to gain customer satisfaction. Provides a positive peer influence in working towards creating a valuable community.  

Required Knowledge, Skills and Abilities:

• PC proficiency in word processing, spreadsheets and database software in an Internet environment
• Ability to operate standard office equipment (typewriter, facsimile machine, copier machine, 10-key calculator, HP financial calculator, telephone)
• Ability to work independently, to analyze, and resolve issues as it relates to the job description
• Detail-oriented, methodical and self-motivated
• Able to communicate (verbal, written and listening) effectively with co-workers and clients
• Proficient in AS/400 core system
• Able to identify various consumer, commercial and mortgage loan documents, including construction related documents, and understand the function of each document as it pertains to properly securing the loan and mitigating risks to the bank
• Valid driver license and ability to operate an automobile
• Ability to work flexible hours/days

Education and Experience:

• High School degree, GED or equivalent work experience
• Mastery of the Loan Support Associate I role and function

Physical Requirements & Working Conditions: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.   Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function. 

• Seeing: Must be able to read report and use computer regularly (100%)
• Hearing: Must be able to hear well enough to communicate to coworkers regularly (67-100%)
• Fingering/Grasping/Feeling: must be able to write, type, use phone, regularly (100%)
• Lifting/Pulling/Pushing Occasionally (12-33%)
• Climbing/Stooping/Kneeling Occasionally (12-33%)
• Standing/Walking Occasionally (12-33%)

Must be able to operate basic office equipment (PC, typewriter, fax, copier and telephone) as well as new and emerging technology, including but not limited to smart phones, tablet devices, digital signage and monitors. Must be proficient in Microsoft Office.

Fair Labor Standards Act (FLSA) Categorization

Based off of the duties that are described for this role, this is a Non-Exempt role.

This is Me! It is important to note that the job description above is intended to describe the general nature and expectation of work to be performed by employees and potential candidates and is not an exhaustive list of responsibilities, duties and skills required.  Additionally, it does not establish a contract for employment and is subject to change at the discretion of the Bank. Employees must remain in their respective position for a minimum of (1 year) with the exception of a promotional opportunity where the minimum qualifications have been attained.

I acknowledge and accept this challenge and feel I am the most qualified candidate to fill this role.  Moving forward, I am committed to remaining actively engaged in this organization and pledge to always consult the heart in matters concerning the Bank by demonstrating our brand characteristics of AUTHENCITY, COMPASSION, COURAGE and PERSEVERANCE with my team and all of our customers.