Operations Assistant bei Insight PA Cyber Charter School

Insight PA believes in Education for ANY ONE. We provide families an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace. In support of this, we are committed to creating and maintaining a culture of inclusion and diversity where our employees are passionate about serving students and families, treat one another and customers with respect, challenge each other to innovate and always strive to do better.

The mission of Insight PA Cyber Charter School is to provide an exemplary individualized and engaging educational experience for students by incorporating school and community/family partnerships coupled with a rigorous curriculum along with a data-driven and student-centered instructional model. Student success will be measured by valid and reliable assessment data, parent and student satisfaction, and continued institutional growth within the academic community. Join us!

The Operations Assistant supports school operations by having knowledge of various processes across the Operations department and being able to provide support to complete tasks and projects across the department as needed.

This is a full-time in-person position. Ability to work independently, typically 40 hours per week from 8-4 is required. 

Location: Exton, PA 90% and Philadelphia, PA 10%
Rate: Up to $27.50/hr

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

• Assists with records related functions such as uploading report cards and other documents, acquiring transcripts and other records, reviewing student files, and other records related tasks
•  Assists with materials related functions such as inputting student orders into the materials-ordering system or entering data into student materials spreadsheets, and other materials related tasks
• Assists with enrollment related functions such as calling and emailing prospective students and families, assisting with acquiring enrollment records, contacting families to confirm their enrollment plans for the upcoming school year, and other enrollment related tasks
• Assists with withdrawal related functions such as calling schools and families to acquire withdrawal documents as needed
• Assists with course assignment related functions such as assigning student courses in the student information system as needed
• Assists with student identification badge functions such as following up with students about their identification badge or inviting them to submit their badge photo as needed
• Assists with student orientation related functions such as calling families prior to their first day to welcome them or calling students who do not attend orientation as needed
• Assists the Operations Administrative Assistant with assigning Operations Help Desk tickets as needed
• Assists the Exton Office Administrator with mailings, phone coverage, and front desk presence as needed
• Provides office management and phone support to our Philadelphia location
• Provides excellent customer service to internal and external stakeholders in person, on the phone, and via email
• Provides administrative support to the Chief Operating Officer, Director of Operations, Assistant Director of Operations - Record and Enrollment, Records Manager, Enrollment Manager, and Operations Specialist Manager as needed
• Attends and assists with events to promote Insight PA to prospective families as needed
• Performs additional tasks and responsibilities as assigned

Supervisory Responsibilities
This position has no regular supervisory responsibilities.

Minimum Required Qualifications

• High School Diploma or equivalent AND
• One (1) year of relevant work experience OR
• Equivalent combination of education and experience

Minimum Required Skill Set

• Demonstrated organizational and time management skills
• Demonstrated ability to learn new processes and technologies quickly 
• Willingness to help others
• Excellent customer service abilities
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.) and Google Suite (Google Docs, Sheets, etc.), Web proficiency
• Ability to navigate multiple online systems and databases
• Strong written and verbal communication skills
• Reliable transportation and ability to work from both our Exton and Philadelphia locations
• All clearances and background checks as required to work in a Pennsylvania public school

Preferred Qualifications

• Associate’s Degree in a related field of study
• Experience working in a charter school or traditional public school
• Experience working with a student information system
• Experience working in a virtual setting

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position will work full-time in-office. This position will spend 100% of the time in the Exton location until Insight PA’s Philadelphia location is established. Once the Philadelphia location is established, this position will spend approximately 90% of the time in Exton and 10% of the time in Philadelphia. The noise level in the office is usually moderate (computers, printers, light foot traffic).
• This position will include limited travel and will include limited overnight travel. This is estimated to be less than 5% of the time. Travel will be required for community engagement events, professional development, etc.

Job Performance Requirements

The mental and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
1. Ability to sit and stand for extended periods of time.
2. Ability to exhibit mental dexterity to “dial” a telephone, to enter data into a computer, to read a computer screen and printed material, to hear and understand speech at normal office/workplace levels, and on the telephone, and to speak in audible tones so that others may understand clearly in the workplace and on the telephone.
3. Ability to physically lift up to 30 pounds.
4. Ability to read, analyze, and interpret workplace documents, technical procedures, research studies, and governmental regulations.
5. Ability to write reports with clarity.
6. Ability to interface diplomatically with all members of the school community - administrators, teachers, parents, students, Board members, support staff, colleagues, and outside professional contacts.
7. Ability to coordinate and use technology for a variety of workplace purposes and communications.
8. Ability to define problems, collect data, establish facts, and draw valid conclusions.
 

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.  All employment is “at-will” as governed by the law of the state where the employee works.  It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. 

Insight PA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.