Connect Lending Loan Processor bei Vanderbilt Mortgage and Finance, Inc.

At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we’ve been committed to making homeownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender, we specialize in financing new and pre-owned manufactured and modular homes. With a diverse range of loan products, a reputation for world-class customer service and a coast-to-coast presence, Vanderbilt continues to be a leader in the industry. Our strength is our people—which is why we prioritize investing in our Team Members through opportunities for growth, a healthy work-life balance, and meaningful recognition of their contributions. Whether just starting out or bringing years of experience, Vanderbilt empowers our Team Members with the tools and training to build a successful career and reach their full potential.

Position Title:  Connect Lending Processor (Non – LO – Processor)

Department:  Connect Lending

Job Status: Full Time/Hourly ­­­­

Reports to: Connect Lending Originations Manager

Amount of Travel:  None

The Connect Lending Processor is responsible for collecting, evaluating, and prioritizing the necessary elements to approve and build a loan using Federal and State regulatory guidelines. This role reports to Connect Lending Originations Manager and performs administrative tasks surrounding loan processing and does not negotiate or advise credit terms with consumers.

Loan Processing

• Determines proper documentation required based on income/employment types and loan types to verify income, employment, and other financial stipulations to ensure the customer’s ability to repay the loan.
• Partners with Loan Officers and applicants to gather, monitor for accuracy and sort documents. Examples of some documents but not limited to are customer identification, property owner’s agreement, park address, contact information, home invoices, trade home titles, proof of property ownerships, real estate purchase agreements, bi-weekly mortgage requirements, job gap letters, site rent, living expenses, landlord references, use home repairs, etc. 
• Calculates and verifies income amounts to ensure provided information is accurate.
• Reviews legal documents such as deeds, tax receipts, property owners agreements, and purchase agreements to verify ownership of real estate.
• Reviews titling requirements and ensures proper documentation is collected to secure our collateral.
• Processes final review of loan application and communicates completion to the closing department.
• Utilizes company and department resources to maintain knowledge of loan operations policies and procedures and state and federal regulations to ensure compliance in loan packages.
• Manages rapid changes in application volumes based on market demands. On average expect to manage a pipeline of 50 applications.
• Conducts research and makes knowledgeable decisions regarding issues relating to mortgage loan processing.
• Utilizes time management skills to balance workload while receiving inbound calls, emails, and meetings.
• Documents detailed and descriptive notes of customer interactions in loan originations system (LOS) and Customer Relationship Management (CRM) tool to support internal audits and provide appropriate customer support.  

Communication and Correspondence

• Provides process education and expectations to our customers using various methods of communication, such as calls, texts, emails, notes, and our online express portal.
• Meets and regularly maintains department telephone availability of five and half hours. Responds to voicemails within 24 hours. As well as standards to include but not limited to call quality, accuracy, loan turn time, and Net Promoter Score (NPS).
• Utilizes notes within Loan Originations System (LOS) and Vantage (CRM) to communicate the status of applications and follow up with applicants, sellers, and realtors.
• Works and communicates in a one-to-one relationship with loan officers, sellers, realtors, and internal partners to remain aligned on the status of loan applications.
• Acts as the main point of contact for sellers and realtors and is expected to have a base understanding of what other internal groups within Connect do to deliver updates on their behalf.

Continued learning, training, and team building

• Attends training sessions, monthly and quarterly meetings for process improvements, training, and team building.
• Completes compliance training regularly through the company portal.
• Provides peer-to-peer coaching; processing works closely with other departments (closing, audit, land exam) and peer-to-peer coaching is expected and encouraged with processors and sister departments.
• Develops and maintains strong working relationships with all departments within Connect Lending team and various other internal teams. Fosters a collaborative environment.
• Possesses a strong team-oriented mindset and communicates timely with fellow team members to assist with volume and resolve issues as needed.
• Stays conscious of department and individual goals such as: turn time, NPS, audit scores, checklist items completed, phone response time, email response times, closing percentages.

Other duties as assigned

This job description is not an exhaustive list of all the functions that a team member and other duties may be assigned.

QUALIFICATIONS:       

• High School diploma or equivalent required, college preferred.
• 1-2 years related experience required.
• Must have strong computer skills with ability to navigate Microsoft Office Suite.
• Use basic computer skills to manage Microsoft products such as Outlook, Excel, Word, OneNote and Teams.
• Ability to conduct research, multitask, and quickly adjust prioritization of loan files
• Great attention to detail, organizational skills, ability to perform under pressure while maintaining accuracy
• Positive, resilient attitude while remaining flexible to change.
• Self-motivated and dependable.
• Ability to work in a solution oriented, team environment.
• Must have excellent written and verbal communication skills as well as phone and text etiquette.
• Willing to learn, hard-working, determined, and assertive.

PHYSICAL DEMANDS:

• Must be able to remain in a stationary position 75% of the time.
• Will be constantly operating a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.
• Will be communicating 75% of the time over the phone.
• Must be able to exchange accurate information at all times.
• Must be able to identify and assess account status and determine appropriate process.
• Will constantly work in a state-of-the-art indoor temperature controlled, sealed window office environment.

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