Senior Program Administrative Specialist bei Community Service Society (CSS)

The Community Service Society (CSS) is an independent, not-for-profit organization that has been at the forefront of public policy innovations that support low-income New Yorkers for 175 years.  CSS’s Health Initiatives Department runs a number of statewide programs that help New Yorkers find and use their health insurance or otherwise access health care, including: the CSS Navigator Network (CNN); Community Health Advocates (CHA); Community Health Access for Addiction and Mental Healthcare Project (CHAMP); the Independent Consumer Advocacy Network (ICAN); the Managed Care Consumer Assistance Program (MCCAP); the NY State Office of the Aging (SOFA) program;  and the Facilitated Enrollment for the Aged Blind and Disabled program (FE-ABD). These services are free for New York health care consumers and small businesses. It also coordinates the Health Care for All New York Campaign (HCFANY), a coalition of 170 groups dedicated to securing quality, affordable coverage for all New Yorkers.

CSS seeks a highly organized mission-driven Senior Program Administrative Specialist consistent with the following description. 

Job Description:

• Provide administrative support for the CHA, MCCAP and SOFA Programs, including handling scheduling, data entry and invoicing matters.
• Provide administrative support for the day-to-day functioning of the Programs, including the CHA Supervising Attorney, the CHA Program Manager and the MCCAP Program Manager.
• Provide initial intake and screening of callers to the CHA telephone helpline clients as needed.
• Provide limited follow-up assistance, scheduling support and document collection assistance to CHA consumers. 
• Initiate the document-gathering process for Medicaid Managed Care enrollees submitting written internal appeals. 
• Assist with administrative aspects of volunteer and intern recruitment and onboarding.
• Track and follow up on pending Medicaid Managed Care Internal Appeals documentation to ensure timely responses and compliance with appeal deadlines.
• Assist with obtaining and saving documents for CHA appeals for Medicaid enrollees   
• Assist with program trainings, meetings, materials, contact lists, and document production. 
• Provide administrative support for the Programs at meetings, functions, and events, as assigned. 

Job Requirements:

• Bachelor’s degree required.  
• Oral and written fluency in Spanish is required.
• Ability to work independently in a fast-paced environment
• Excellent organizational, written and oral communications skills required.
• Experience working in nonprofit, mission-driven, or public policy agencies strongly preferred.
• Intermediate to advanced competency in Microsoft Word, Excel, Zoom, Teams, and PowerPoint required.
• Experience with Salesforce (or other databases) and/or Wordpress a plus.
• Excellent customer service and telephone communication skills.
• Demonstrated administrative and budgetary skills required.
• Ability to work independently and manage time well to meet deadlines.

Salary and Benefits: This position is union represented by local 1199 SEIU with an annual salary of $71,615.00 and comprehensive medical, dental, and vision coverage provided by 1199. Community Service Society provides an employee benefit package including 403b retirement savings plan, defined benefit retirement plan, commuter benefit plan, EAP, and more in addition to a robust paid time off policy.

CSS currently offers a hybrid work environment requiring onsite work at CSS’ office at least two days per week and three days per week remote work.  

***Interested applicants should provide a cover letter and resume at the time of application submission***