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Receptionist & Office Co-ordinator - 6 month fixed term contract - 4 days per week bei L'OCCITANE EN PROVENCE

L'OCCITANE EN PROVENCE · London, Vereinigtes Königreich · Onsite

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Responsible for providing excellent customer service, as the ‘face’ of the L’Occitane brand to all visitors, guests and Associates. Ensuring the smooth functioning of the Reception area including Goods In/Post Room and assisting the EA in with a range of Office Management responsibilities.   

This role is a 4 day a week role, Monday to Thursday. The role is office based and we are at Edgware Rd. NW1 5DH.

What Will You Do?

Reception Management, Post Room & Goods In: 
  • Perform reception duties in an efficient, professional and courteous manner by: 
  • Welcoming visitors and associates in person or on the telephone, answering or referring inquiries 
  • Directing visitors by using internal directories and tools 
  • Maintaining Security by following procedures, monitoring visitor logbook, issuing visitor badges 
  • Gain useful knowledge of the telecommunication system by following instructions for landline and Lyncs toolset. 
  • Maintain a safe and clean reception area by complying with procedures, rules and regulations.   
  • Manage the Post Room and associated daily duties efficiently  
  • Manage incoming/outgoing daily courier dispatch. 
Assist with Office Management:  
  • Manage meeting room bookings and maintenance to ensure all meeting rooms are in good order, including technical presentation equipment.   
  • Support with meeting setup including refreshments and catering when required. 
  • Support the Office Manager with maintaining the central filing systems, e.g. UK Directory, recycling, signing in records, photocopier services, courier services,), franking machine,  
  • Responsible for ordering supplies and stationary for Head Office, including printer toners, cleaning equipment, kitchen supplies as required using preferred suppliers. 
  • Assist with reinforcing and contribution to recycling initiatives 
  • Support Office Manager with supplier relationship management, including researching competitive prices for courier, stationery, etc to ensure that our suppliers are cost effective and meeting service level targets.  
Health & Safety:  
  • Support with Fire Marshall duties including arranging Fire Drills and ensure the business is compliant with policies. 
  • Support the Office Manager with managing Head Office H&S requirements, including office security by following procedures and monitoring the visitors log 
  • Updating the H&S and Evacuation plan 
  • Monitoring First Aid Kits to ensure they are fully stocked at all times 
Admin Support: 
  • Assist Directors when required with travel and hotel bookings using Egencia. 
  • Assist Directors when required with Expense processing using Concur. 
  • Support Office Manager with managing and reconciling Petty Cash when required. 
  • Support Charity Committee with International comms and other Group Initiatives when required. 
  • Reconcile the monthly BRC Reports and distribute to the MD/Directors in good time. 
  • Work with PA to assist PR team with maintaining PR data using Gorkana  
  • Raise Purchase Orders using Predict 
  • Supplier liaison, dealing with Head Office goods and services suppliers 
  • Work with the EA and PA to provide admin support to other areas of the business as required. 

The Perfect Candidate:

  • The ability to always deliver an excellent 'customer facing' service to all visitors, team members and couriers
  • Initiative is a key part of this role so we ideally require someone who has previously worked within a similar role and can pre-empt what's required, plan ahead and have great organisational skills
  • A great communicator with excellent written and verbal communication skills 
  • Proficiency in Microsoft Office Packages – Word, Excel, Outlook, PowerPoint 

What We Offer You!*

    • Discretionary Company Bonus scheme 
    • Contribution Pension Scheme  
    • Holiday Allowance – above statutory  
    • Flexible Bank Holidays  
    • Enhanced Maternity (20 weeks full pay ) and Paternity leave (12 weeks full pay) after 1 year 
    • Hybrid working for Office based staff– 3 days in the office   
    • Work from Anywhere Policy – up to 4 weeks a year   
    • Volunteering 1 Day  
    • Half day leave for Birthday
    • One day’s holiday for NewlyWeds 
    • Discount Scheme
    • Product allocation
    • Company benefits platform
    • Cycle to work scheme through Reward Gateway 
    • Travel Loan through Reward Gateway
    • Subsidised health & wellbeing plan
    • Long service awards
Please note some eligibility criteria may apply


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