Director of DMH Welcoming Team Adult Mental Health Services bei Mental Health America of Los Angeles

Description

Mental Health America of Los Angeles (MHALA) has been a pioneer in mental health service, advocacy, innovation, and training for nearly a century, working to ensure that people with mental health needs achieve meaningful, healthy lives in their communities.

MHALA is among the largest and most comprehensive nonprofit mental health agencies in Los Angeles County. The agency supports over 19,000 low-income and no-income individuals annually with integrated services. MHALA achieves impact in the areas of mental and physical healthcare, homelessness and housing, supported employment, and wellness and financial services, with special programs for Veterans and transition-age youth.

MHALA also provides training programs for individuals joining the behavioral health workforce and for the larger community around mental health issues.

MHALA works to ensure that its employees are just as cared for as its members. Communication, collaboration, transparency and a healthy work/life balance are core components of the agency culture. Employees are encouraged to engage in self-care and can enjoy a 35-hour workweek.

MHALA fosters diversity at all levels of the organization. The agency promotes a team-oriented culture that offers opportunities for growth. We are proud to offer a competitive salary and full benefits package, including an employee assistance program, and generous paid time off.

Director of Welcoming Team Services

$89,000 - $92,000 annualized

(The actual compensation will be determined based on experience and other factors permitted by law.)

Summary: The Director of Welcoming Team Services provides leadership and oversight of programs composed of multiple, multi-disciplinary service teams that both enroll and place members into FSP teams. These teams are Department of Mental Health (DMH) – funded Full Service Partnership (FSP) teams and provide integrated, wrap around services to individuals with mental health needs and other potential co-occurring conditions who are experiencing poverty. The director is responsible for: ensuring the delivery of quality care to members; assessing program needs; setting strategic priorities; program development; ensuring that program objectives are met; and coaching and mentoring an interdisciplinary staff. The director will serve as a key liaison with partnering agencies, the City of Long Beach, funders, and members of the local community around issues and partnerships related to this department. The director will also serve a key role in building relationships with partners and stakeholders connected with the ISC including new social enterprise initiatives.

Essential Duties and Responsibilities: This is not an exhaustive task list, and other duties may be assigned as deemed appropriate or necessary by the supervisor or program director. Reasonable accommodation will be provided to any qualified person with a medical or psychiatric disability, providing it will not change the essential nature of the position, nor cause undue hardship to the Agency’s operations. The Agency will consider individuals with a criminal history in accordance with both the Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA).

• Provide leadership and oversight to the Welcoming team and one FSP team, ensuring excellent care and services are provided to members/clients and ensuring compliance with the ACT model, DMH, and MHALA standards. 
• Provide guidance and oversight to staff outreaching, assessing, and enrolling members. 
• Responsible for transitioning members into FSP and ICMS teams after enrollment.
• Provide ongoing strategic direction, support and training to social service staff; provide leadership in developing and refining site programs and procedures.
• Provide continuous guidance to staff in the development of comprehensive recovery and discharge plans; ensure that services are appropriate, integrated and delivered with respect for member needs and choices.
• Establish and maintain partnerships with community resources that will benefit member/client needs.
• Work as a member of the program directors’ team to help create and support agency-wide, strategic program initiatives; work to establish excellent collaborative relationships with other agency departments.
• Work closely with agency leadership, including Development, Finance, Evaluation/Contracts, Training, Real Estate, HR, and Policy around initiatives and issues connected with department.
• Recruit, train and mentor staff.
• Facilitate regular, ongoing all-staff meetings and department leadership meetings.
• Foster transparent, open and direct communication, and ensure input from team members; communicate strategic direction of agency and programs articulately and clearly to department staff, addressing questions and concerns that staff may have.
• Oversee, monitor and analyze the program’s budget and billing goals in a manner that aligns with program’s funding streams and targeted fiscal goals.
• Oversee and ensure program’s data reporting to ensure accurate and timely submission and documentation.
• Ensure ongoing quality assurance checks of member files and facilities; ensure all notes and data collection are complete, timely, and accurate in the database and/or e-charts through on going chart reviews.
• Lead and attend planning and administrative meetings as required by funding sources.

Position Requirements:

• Strong leadership and mentoring skills; excellent organizational skills and the ability to multitask and manage stress in a fast-paced environment.
• At least five years of progressively more responsible leadership experience in a social service agency.
• Excellent verbal and written communication skills; tact and diplomacy; excellent relationship building skills; exceptional ability to communicate articulately and effectively in large group setting.
• Outstanding team building and facilitation skills; ability to build consensus and seek input.
• Extensive experience working with individuals experiencing mental health needs, physical health problems, substance use problems, poverty, and homelessness.
• Knowledge and experience in the mental health field.
• Ability to handle complex crisis situations.
• Demonstrated ability to provide supervision and leadership to diverse staff who possess a wide range of skills, abilities and professional competencies.
• Proven success developing and evaluating program models, and selecting and successfully operationalizing existing and innovative programs.
• Knowledge of community resources and experience building community relationships.
• Proficient in computer applications such as Microsoft Word, Excel and Outlook with previous budgeting experience preferred.
• Flexible work schedule to include some evenings or weekends when necessary.
• Driving with current class C driver’s license, a vehicle for transportation, proof of valid automobile insurance, the ability to be insured by MHALA liability insurance are conditions of employment.
  TB clearance and re-testing every year are conditions of continued employment.
• COVID-19 vaccinations or booster shots are not currently required, however this may become a requirement in the future. Failure to abide by any agency policy, including those relating to a vaccine or booster shot may result in termination of employment
• Employment verification directly from three (3) past employers within the most recent 7-year period