Customer Service Representative bei EMSA West Division

Essential Functions of the Position

• Answer patient or customer inquiries or requests to include inquiries or requests from outside agencies with the highest level of service and integrity.
• Document patient account activities concisely to reflect all updated and necessary information, including updated demographic information.
• Process all correspondence and returned mail, requests for reductions or hardships, and payment arrangements as outlined in departmental procedures.
• Prepare liens and gather the supporting documentation necessary for subpoenas, interpleaders, purchase orders, etc.
• Work complaints and disputes respectfully and completely.
• Monitor assigned work queues to ensure all records are processed accurately and in a timely manner, while ensuring defined productivity is met.
• Maintain knowledge of current industry standards and organizational practices and work in a manner that supports a patient centered, team focused, and fiscally responsible organization.
• Understand revenue cycle key performance indicators and works to achieve the KPIs of the team.
• Communicate with other team members and leaders on identified trends and process improvement opportunities.
• Adhere to all organizational policies and work with the highest level of integrity.
• Performs other duties as assigned.

Job Knowledge, Skills, and Abilities

• Basic understanding of Health Insurance Portability and Accountability Act (HIPAA)
• Ability to utilize standard office equipment and PC software.
• Working knowledge of medical billing and medical terminology
• Proficient with Microsoft Office (Word, Outlook, Excel, and PowerPoint).
• Excellent time management skills with attention to detail.
• Ability to work independently and as part of a team.

Minimum Qualifications

• Minimum GED or High School Diploma
• Minimum 2 years of experience in a hospital or physician’s office working patient accounts, insurance billing, insurance verification, taking payments, and explaining patient balances with strong customer service facing responsibilities.

Supervisory Responsibilities

• No supervisory responsibilities.

Work Environment

• Work is generally performed in an office setting while sitting at a desk for prolonged periods with frequent repeating motions that may include wrists, hands, and fingers.
• Limited exposure to external environmental conditions such as heat, cold, rain, snow and ice.
• Hearing and talking to interpret job functions are frequently required and frequent visual ability to judge distance and space and clarity up to 20 ft.

• Occasionally may need to lift or pull objects up to 25 lbs. in all directions.
• Frequently required to meet deadlines, work with changing priorities, and assess the accuracy and completeness of work on a regular basis.