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Patient Services Representative-Intermediate bei O9800 - HOPD Mays Cancer Center

O9800 - HOPD Mays Cancer Center · San Antonio, Vereinigte Staaten Von Amerika · Onsite

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Under general supervision, responsible for providing customer service to patients by scheduling appointments, performing check-in and check-out procedures, verifying insurance benefits, obtaining authorizations, and providing telephone triage.

Responsibilities

  • Verifies and/or obtains all benefits insurance information for patients. 
  • Obtains authorizations and referrals; assists in the collection of copays and existing balances due and assists with financial counseling as needed. 
  • Serves as an insurance resource for all clinic staff. 
  • Remains up to date on all insurance issues. 
  • Handles and answers all phone calls and transfers calls to the appropriate departments as needed. Manages patient appointments according to the physician's schedules and/or protocols. 
  • Performs all other duties as assigned.

Qualifications

  • Detail oriented with the ability to organize and coordinate work within schedule constraints and handle emergent requirements in a timely manner. 
  • Ability to monitor important and complex projects concurrently. 
  • Knowledge of Microsoft Word, Excel, PowerPoint, and Lotus Notes/other email software. 
  • Effectively communicates verbally and in writing, to include writing and preparing memorandums, letters, and other official correspondence.

EDUCATION:

High school diploma or GED is required

PREFERRED:

Bilingual (Spanish)

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