Scrum Master (ServiceNow) bei London Stock Exchange Group

Job Description

LSEG is undertaking an ambitious programme to digitise our enterprise Global Business Services on the ServiceNow platform. We are transforming our existing ServiceNow product families (ITSM, HRSD, SPM) and internally developed platform applications, and digitising other enterprise workflows onto the Enterprise Service Management Platform (ServiceNow).

The role is wide reaching and highly outcome driven, you will be responsible for connecting with our customers, and collaborating with our Business Analysts, Customer Engagement Lead and developers to facilitate outcomes and unblock any blockers with a creative, and innovative approach that meet or exceed our customers’ expectations. The role retains responsibilities across the delivery lifecycle to ensure that the solutions and outcomes delivered to our customers solve their challenges and deliver value as expected.

The role will be responsible for facilitating the Agile development process and ensuring the team follows Scrum principles and practices. You will play a crucial role in helping the team achieve their goals and deliver high-quality products on time.

The role will oversee the end-to-end delivery of software development projects, ensuring they are executed in an Agile and efficient manner. You will be responsible for coordinating activities between various teams, managing dependencies, and facilitating continuous improvement.

This role needs a combination of Agile, technical, communication, and facilitation skills to effectively guide the team and deliver successful ServiceNow projects.

This role relies heavily on effective collaboration at different levels of the organisation and includes ability to coach and develop peers to achieve greater success. The role works closely with the ITSM & ITOM Process Owners, Business Analysts, Demand Lead, other Agile Delivery Managers, Technical Architects, Software Developers and Release Managers to ensure that customer outcomes are delivered on-time and to expected quality standards.

Essential skills

• Tech Profile/Essential Skills 8-10 years’ experience as a Scrum Master or Agile Delivery Lead for ServiceNow products and solutions.

• Have demonstrable experience of working on at least three separate, ServiceNow product implementations in global organisations.

• 8+ years’ experience working within an Agile Delivery environment.

• Can prioritise their workload and that of their team.

• Have the ability to meet deadlines and remain resilient under pressure.

• Possesses a pro-active, customer-focused approach, and have a passion for the continuous pursuit excellence.

• Are self-organising, self-motivated, and can lead themselves.

• Proactively develop and maintain ServiceNow product knowledge and/or certifications.

Scrum Master Essential Skills:

• Facilitates meetings effectively, ensuring all participants are engaged, and the desired outcomes are achieved.

• Demonstrates effective communication skills in Scrum, as the Scrum Master needs to clearly convey roles, responsibilities, and expectations to the team members, stakeholders, and product owner.

• Ability to identify and resolve problems within the team or project and address any conflicts that may arise.

• Strong understanding of the principles and practices of Scrum is essential, including the roles, artifacts, events, and rules.

• Ability to coach and help team members understand and apply Scrum principles and practices. They will also be able to mentor team members in areas that require skill development.

• Needs to adopt a servant leadership style, always putting the needs of the team above their own and supporting the team to achieve their goals.

• Constantly seek ways to improve the team's processes and practices, encouraging a culture of continuous learning and improvement.

• Ability to adapt and be flexible as projects and team dynamics can change frequently. An experienced Scrum Master should be comfortable with uncertainty and willing to embrace change.

• Able to gather, analyse, and interpret relevant data and metrics to help the team make data-driven decisions and identify areas for improvement.

• Strong emotional intelligence to effectively understand and manage their own emotions and those of the team members, fostering a positive and collaborative environment.

Agile Delivery Essential skills:

• Deep understanding of various Agile methodologies such as Scrum, Kanban, Lean, and SAFe. The ability to tailor these frameworks to meet specific project and organizational needs is crucial.

• Proficiency in agile project management techniques, including user story creation, backlog grooming, sprint planning, conducting daily stand-up meetings, and facilitating retrospectives.

• Ability to manage and resolve conflicts, foster collaboration, and mentor team members.

• Demonstrates effective communication and engagement with multiple stakeholders, including executives, product owners, business analysts, and development teams. The ability to manage expectations, provide regular project updates, and handle change requests.

• Focus on continuous learning and improvement. Proactively seeking opportunities to enhance Agile practices, processes, and tools to optimize team productivity and deliver high-quality products.

• Ability to identify and manage risks, issues, and dependencies that can impact project delivery and proactively address challenges and mitigate potential obstacles.

• Technical knowledge: A working understanding of the technology stack and domain knowledge relevant to the project. This helps in understanding technical complexities, addressing technical debt, and making informed decisions.

• Collaboration and facilitation: Strong facilitation skills to foster collaboration, remove impediments, and drive team productivity. Ability to create an environment that encourages open communication, collaboration, and innovation.

• Have good analytical and problem-solving abilities to identify and address project-related challenges effectively. The ability to make informed decisions based on data, experience, and collaboration with the team.

Preferred Skills and Experience

• A technical background will be beneficial for a ServiceNow Scrum Master / Agile Delivery Manager. Understanding concepts like IT Service Management (ITSM) enhances their ability to coordinate with technical teams and drive efficient delivery.

Education and Professional Skills

• Have a degree in a computer science, engineering, or similar technical field – A good relevant degree is desirable, but experience and the right approach to work are just as important.

• A certified ServiceNow Implementation Specialist in at least two ServiceNow products.

• Hold a minimum qualification of an ITIL Foundation Certificate

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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