Business Operations Lead - Public Sector, Federal Civilian bei BDO USA, P.C.

Job Summary:

BDO is seeking a manager level candidate to support project delivery activities for civilian agencies. This role provides significant subject matter knowledge in one or more solution areas: Business Processes, Policies and Procedures; defining, documenting, and mapping new processes; identifying gaps in existing processes; and creating guidelines and SOPs. The ideal candidate has knowledge of industry accepted automation tools and techniques for improvement, policy improvement methods; Change Management, Strategic Planning, Information technology, Organizational Assessment; and Workforce Planning and Innovation. This role interfaces with clients on project issues and will draft and provide status updates and reports to clients and the Contracting Officer.

Job Duties:

• Delivers a full range of services that uses their educational background, experience, and organizational skills while serving BDO’s dynamic public sector client base
• Researches and presents findings on current federal initiatives to develop critical infrastructure and resilience plans for mitigating threats, including political threats, economic threats, cyberattacks, supply chain vulnerabilities, climate risks, dependencies on space systems and assets, and related areas
• Assists with firm practice, solution, and business development initiatives
• Supports or leads task areas while coordinating closely with engagement team management and client leadership on strategy, planning, execution, status, and review processes
• Supports clients with key financial and budgetary, information technology, and operational transformation initiatives
• Adapts to a changing client environment while meeting client expectations
• Manages priorities and works effectively to initiate correspondence and task completion. Supports multiple efforts through flexible multi-task coordination
• Provides summary recommendations to team leadership regarding assigned work stream
• Applies fundamental industry knowledge and standards to support client reviews, improvements, and/or implementations
• Communicates and maintains relationships with key client personnel to ensure shared understanding of business processes, operations, and functions
• Prepares presentations, briefings, and actively participates in client meetings and day-to-day interactions
• Communicates with team management through effective status reporting and demonstrate ownership and accountability for assigned task areas and work products
• Establishes professional rapport with clients and other organizations
• Evaluates work products for technical accuracy, deliverable quality, and overall value to the client
• Attends relevant training, business seminars, and/or conferences to stay current with technical skills that align with client’s needs and changes in the industry
• Supports recruiting efforts by identifying potential candidates and participating in interviews
• Supports business development meetings and/or proposal development process with guidance from Public Sector Practice leadership
• Researches industry and market trends and develops relevant presentations and materials in support of potential firm initiatives
• Cultivates growth of existing and new business
• Other duties as required

Supervisory Responsibilities:

• May supervise the day-to-day workload of Public Sector direct reports related to client projects, business development, and other activities, including maintaining team productivity and review of work products
• Evaluates the performance of any Public Sector direct reports and assist in the development of goals and objectives to enhance professional development
• Delivers periodic performance feedback and completes the annual performance evaluation for Public Sector staff as appropriate
• Serves as a mentor / career advisor to Public Sector staff as appropriate

Qualifications, Knowledge, Skills, and Abilities:

Education:

• Bachelor’s degree, required; focus in business, information technology, or organizational assessment, preferred
• MBA or Master’s in business, information technology, or organizational assessment, preferred

Experience:

• Ten (10) or more years of operational, analysis, intelligence, research, management, information technology, business, accounting, or finance experience, required
• Experience in leading the conduct of requirements defining activities and formal documentation, required 
• Experience with the federal government’s initiatives on National Security Memorandum-22 on Critical Infrastructure Security and Resilience Critical Infrastructure (NSM-22), preferred
• Experience with a federal government client, preferred

License(s)/Certification(s):

• Ability to obtain and maintain government agency suitability or security clearance, required 

Software:

• Proficiency in Microsoft Office Suites, specifically Excel, PowerPoint, and Word, required
• Advanced proficiency in Microsoft Office Suites, specifically Excel, PowerPoint, and Word, preferred

Language(s):

• N/A

Other Knowledge, Skills & Abilities:

• Ability to be on client site and support possible project-related travel
• Ability to conduct detailed research and analysis of qualitative and quantitative data
• Ability to propose and assess capabilities of alternative solutions to meet program needs
• Strong research, analytical, and problem-solving skills
• Ability to interact effectively with people at all organizational levels within the client organization and in the firm 
• Excellent verbal and written communication skills
• Ability to work independently and collaborate within a team environment and with a customer service focus 
• Ability to own work product development and demonstrate initiative and accountability for assigned task areas, effectively coordinating with team members and across various organizations
• Superior organizational skills required with ability to multi-task in a fast-paced, deadline-driven environment

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.

California Range: $105,000 - $135,000
Colorado Range: $105,000 - $135,000
Illinois Range: $105,000 - $135,000
Maryland Range: $105,000 - $135,000
Minnesota Range: $105,000 - $135,000
NYC/Long Island/Westchester Range: $105,000 - $135,000 
Washington Range: $105,000 - $135,000
Washington DC Range: $105,000 - $135,000

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