Customer Relationship Coordinator bei Blue Ridge Community and Technical College, WV

About the Department

The Customer Relationship Coordinator is responsible for ensuring that students, customers, and guests receive responsive customer service when visiting the BRCTC’s Technology Center.  In addition to outstanding customer service, this position provides programmatic support to faculty within the IT/Computer Technology department, supports coordination of in person student activities and customized training events at the Technology Center.  This position also provides support to other programmatic areas within the School of Workforce and Engineering Technologies as assigned.

This position is housed at the Tech Center, but may report to other BRCTC locations as needed to meet the needs of the position. This is a 100% in-person role and no remote work applies.

Position Duties

The following duties are representative of performance expectations.

Logistical Coordination & Support

• Serve as first point of contact for Technology Center guests, visitors, deliveries, students, and faculty
• Manage select Technology Center room reservations in accordance with Board policy 
• Develop and distribute a weekly room schedule 
• Maintain a calendar of Technology Center events and distribute event reminders.
• Support logistics for industry partnerships, advisory board meetings, and workforce training programs by:

• Managing specific room set up assigned for customized training and unique events
• Assist with event evaluations and collect participant feedback to improve future training sessions.
• Coordinate signage and directions for events and trainings.
• Greeting industry and business guests and students for training 
• Collaborating with facilities to organize rooms for training and events
• Collaborating with the Culinary Academy for catering needs
• Collaborating with Security to ensure adequate coverage for special events
• Communicating needs to facilities in a timely manner
• Communicating needs to IT tech support in a timely manner
• Assist with copying and copier troubleshooting

• Assist with purchasing of supplies and equipment for the School of Workforce and Engineering Technologies, as needed.

Student & Faculty Support

• Serve as a first point of contact for Technology Center students with general advising questions, referring them as needed
• Assist with orientation activities, tours, and onboarding of new students at the Technology Center
• Provide clerical support for faculty, including copying, organizing instructional materials, and coordinating classroom technology
• Help students complete book orders
• Assist with registration or related questions
• Answer the phone and relay messages
• Supervises Federal Work Study Students

Professional Development & Continuous Improvement

• Participate in cross-training to provide back-up support for other School of Workforce and Engineering Technologies staff.
• Identify opportunities to streamline scheduling and event coordination processes.
• Assist with compliance and reporting for workforce-related accreditations, grants, or board requirements.
• Performs any other duties assigned to drive the College’s Vision, fulfill the College’s Mission, and abide by the College’s Values.

Minimum Qualifications

Education: 

• Associate Degree preferred. 
• Bachelor’s degree optional. 
• Degree in fields such as or related to Business, Project Management or related field and/or equivalent work experience.

Experience: 

Knowledge, Skills and Abilities Required: 

• Proficiency in Microsoft Office products (Word, Excel, PowerPoint, Outlook)
• Experience with Banner, BlackBoard, BlackBoard Analytics, Degree Works, or other similar Higher Education software preferred
• Embody core values, habits of success and shows initiative to support organizational priorities
• Ability to communicate effectively across mediums to a range of internal and external audiences
• Ability to be a team player and collaborate with others across the organization
• Ability to work with ambiguity in a complex and dynamic environment while flexing team approach based on new and changing information
• Positive and encouraging verbal and written communication skills and excellent listening skills
• Ability to continuously seek to learn from leaders, departments and teams throughout the organization to improve
• Adapt communication to needs of audiences to build sense of shared purpose and progress work forward
• Ability to maintain confidentiality in all aspects of the job
• High comfort level with technology and the ability to troubleshoot issues and adept at learning new programs/platforms/applications quickly

License or Certifications Required:

Physical/Work Demands:  

Exposure to the following situations may range from rare to frequent based on circumstances and factors that may not be predictable.

• Regular office environment from 7 a.m. to 3:30 p.m. Monday-Friday, including frequent use of electronic email and responding to inquiries.
• Must be mobile in order to attend events and meetings outside of regular work hours.
• Normal effort of occasional periods of light physical activity.
• Must be able to walk across campus from various classrooms to labs. 

Other Qualifications

This position is an EMERGENCY Personnel position and follows College guidelines for EMERGENCY and/or Essential personnel. 
No remote work.

Position open until filled.
EOE M/F/Vet/Disability

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