Manager, Central Operations (Dallas) bei Evergreen Residential Holdings, LLC
Evergreen Residential Holdings, LLC · Dallas, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Dallas
Evergreen Residential is a high growth Real Estate Company and institutional investment platform in the single-family residential ('SFR') and build-to-rent (“BTR”) sectors. We are committed to changing the way investors own and manage SFR homes, and to building a modern way to deliver the data, tools and services that enable our clients to invest in the world’s largest asset class at scale. Our team is collaborative, open-minded and curious. Transparency is a core value, we speak our minds, are responsible for our actions and celebrate our wins. We are serious about our business, but we don't take ourselves too seriously.
We offer a flexible, empowering culture, competitive compensation and benefits, and the opportunity to work with and learn from industry pioneers and experts.
If you are self-motivated and mission driven with a ‘can do’ mindset and see solutions where others may see problems, come and grow with us!
We are seeking to add an experienced Property Management professional to our team to manage property management operations in Dallas. In this highly visible and dynamic position, you will be responsible for overseeing the customer service team to ensure high-quality resident support, oversea compliance with local regulations, and HOA and manage efficient operations.
This is an office-based position based in Dallas, TX.
The Role: This position includes, but is not limited to, the following responsibilities:
- Team Leadership & Oversight
- Recruit, train, and manage Customer Service Representatives to deliver consistent, high-quality service.
- Provide coaching, mentoring, and performance management to foster a resident-first culture.
- Develop and maintain staffing schedules to ensure service-level standards are met.
- Operations & Compliance
- Oversee day-to-day customer service operations, ensuring compliance with Fair Housing laws, HOA requirements, utility management, and company policies.
- Ensure accurate documentation of all resident interactions in property management software.
- Partner with internal teams to resolve issues related to retention, payments, security deposits, renter’s insurance, utility billing, maintenance, and leasing.
- Implement standardized procedures and best practices to improve consistency and efficiency.
- Resident Experience
- Serve as the primary escalation point for resident concerns, ensuring prompt and professional resolution.
- Champion a resident-first approach by promoting timely, transparent, and empathetic communication.
- Monitor resident satisfaction, online reputation, and feedback channels to identify service improvement opportunities.
- Partner with Leasing and Property Management teams to streamline the move-in/move-out experience.
- Reporting & Performance
- Track and analyze key customer service metrics (response times, resolution rates, resident satisfaction).
- Prepare and present regular performance reports to leadership.
- Identify recurring resident concerns or operational inefficiencies and recommend process improvements.
- Other Duties as assigned by leadership.
Qualifications and Experience
- Bachelor’s degree in business, communications, or related field (preferred).
- 5+ years of customer service experience, with at least 2 years in a supervisory or management role.
- Experience in single-family rentals strongly preferred; multifamily or property management experience considered.
- Proven leadership and team-building abilities.
- Strong knowledge of Fair Housing laws, HOA compliance, and rental housing regulations.
- Proficiency with CRM platforms and property management software (Yardi, RealPage, AppFolio, etc.) and the Microsoft Office Suite
- Proven conflict resolution and organizational skills, with good negotiation skills
- Key Competencies
- Detail-oriented and highly organized.
- Ability to manage sensitive resident interactions with professionalism and empathy
- Excellent communication skills, both verbal and written
- Results-driven with a focus on reducing delinquency and improving recovery.
- Process oriented and highly organized – can effectively manage multiple priorities in a fast-paced environment
- Analytical thinking and problem-solving skills - able to think outside the box
- Adaptability in a highly dynamic working environment, demonstrating a strong work ethic.
- Able to efficiently manage large volumes of transactional data
Please do not rely on compensation estimates for our jobs that are posted on sites other than our direct website as these may be misleading.
About Evergreen Residential
Founded in 2021, Evergreen Residential is a full-service SFR platform leveraging proven operational practices and the latest technological advances to optimize investor returns and achieve positive outcomes for our residents and the communities in which we operate. We offer a full suite of services, including Investment Management, Asset Origination, and Advisory Services. The firm is headquartered in Dallas with offices in New York City.
The leadership team has extensive experience dating back to the early institutionalization of SFR and unrivaled depth of experience in the complete asset life cycle. We are built to withstand changing market conditions, and our business produces resilient, predictable cash flows and margins. We are committed to charting new paths and using data to achieve best-in-class results. Our business is evergreen.
Beyond financial returns, the Company is committed to measurable impact objectives. We believe that inclusive and equitable management, environmentally sustainable long-term strategies, and resident-focused policies are good business - for our residents, our investors, and our team. We are committed to using environmentally sustainable practices and empowering our residents to improve their financial health.
Our cornerstone values - Accountability, Transparency and Partnership - are built on a foundation of Integrity and provide the roadmap for our daily actions, interactions and decisions.
Equal Opportunities and Other Employment Statements
We are deeply committed to building a workplace and community where inclusion is not only valued but prioritized. We take pride in being an equal opportunity employer and seek to create a welcoming environment based on mutual respect, and to recruit, develop and retain the most talented people from a diverse candidate pool. All employment decisions shall be made without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other basis as protected by federal, state, or local law.
