Inside Sales Representative bei Martin Marietta
Martin Marietta · Dallas, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Dallas
Job Summary:
The Inside Sales Representative will manage and grow a portfolio of low-revenue customer accounts, up to and including COD sales. Provides essential support to the Outside Sales team. The Inside Sales Rep will build customer relationships, identify expansion opportunities, and manage sales-related administrative tasks to increase sales efficiency and drive revenue growth
Core Responsibilities
- Back up the Sales Coordinator when necessary to accommodate increased market demand/volume/projects or when the Sales Coordinator is on PTO
- Work with the District Sales Manager and Sales Reps to update weekly, monthly, and quarterly requirements for key business processes (backlog, customer trends, invoice corrections, forecast/plan inputs, etc)
- Work with Sales management to provide insights into the sales funnel and market opportunities
- Communicate with customers, managing inbound requests and making outbound calls as needed for potential customers and following up on leads
- Be a resource for customers, sales, dispatch personnel, and operations to address product quality, availability, and end-use questions
- Monitor and provide insights into market trends and key upcoming projects
- Help manage key opportunities by assisting the sales team in collecting project and product information, assisting in preparing the quote, and managing necessary paperwork
Sales Coordination
- Route all RFQ/RFP for projects to appropriate Outside Sales Representative (OSR)
- As sourced from website, emails, or phone call, qualify opportunity and determine appropriate Martin Marietta representation, whether handle or route to OSR or Area Sales Manager (ASM).
Sales
- Develop understanding of the different markets, logistics, and generate rapport with customers
- Drive superior customer satisfaction through assisting with product needs, selection, potential alternatives, credit application requests/customer qualification, purchase order requirements and dispatch process
Administrative
- Assist in review of all order reports, as necessary, to ensure proper billing
- Update CRM with project updates, award status, and customer feedback
- Track and report on key sales metrics, such as sales activities, pipeline status, and quota attainment.
- Develop project quotes and completion of project information sheets
Outside Sales & Logistics Support
- Handling calls, emails, and messages for OSR if the sales rep is not available
- Serve as a liaison between sales, dispatch, and operations to ensure sales order, dispatch, and ticketing accuracy and efficiency
- Support the NTRM Ready Mix sales team as needed to ensure timely completion of both internal and external requests
Preferred Requirements:
- Associates or Bachelor’s degree in business, construction management or related discipline preferred.
- 1-2 years of sales/customer service experience
- Strong team player that can work independently/with remote sales reps as needed
- Strong phone presence and experience dialing dozens of calls per day
- Solid knowledge of construction materials and their application/use and specifications preferred
- Excellent verbal & written communication, interpersonal, listening, and negotiation skills; independent and self-disciplined, with ability to work proactively and productively both as a sole contributor and in a small team environment
- Experience with Customer Relationship Management (CRM) software a plus
- Strong computer skills (Excel, Word, PowerPoint) and ability to learn new applications
- Strong organizational skills and ability to multi-task, prioritize, and manage time effectively
Core Competencies, Critical Success Factors & Job-Related Characteristics:
- Industry Knowledge – basic knowledge of how customers use our products and basic knowledge of batch plant operations, quality control, products, and dispatch functions
- Interpersonal Communication Skills –excellent verbal/written to establish and maintain good working relationships with customers.
- Technology Capabilities - proficient in Microsoft Word, Excel, Power Point and internal systems (i.e. JDE, etc.)
- Reliability - Self-starter with excellent planning and administrative skills, attention to detail, and excellent time management skills
- Ethics and integrity – comply with best practices; and strict compliance with the Company’s Ethics policy and Code of Conduct
- Financial – Knowledge regarding pricing strategies, sales forecasting and ability to achieve objectives/key performance indicators (DSO, profit, ASP, repeat business, new customers, etc.)
- Forecasting – assists Area/District Sales Manager in preparing timely and accurate reports, data and forecasts; work with operations staff regarding inventory, production, etc.,
- Customer Service – Ability to build strong customer relationships
- Safety – compliance with the Company’s Safe Driver Policy; adhere to safety regulations (state, federal, and company) while at Martin Marietta plants, on customer jobsites, and at all times.
Working Conditions
Most time is spent in an office environment with periodic visits to plant locations and off-site visits with customers. Ability to work overtime and minimal day or overnight travel, as needed.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
