Administrative Assistant bei loanDepot
loanDepot · Rochester, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Rochester
- Welcome guests and customers by greeting them, in person or on the telephone; answer and direct inquiries.
- Plan calendars, schedule meetings, conferences, virtual conferences, travel, sort mail, and distribute packages.
- Data Entry & Scanning: Review, log & distribute incoming checks, such as those related to Borrower Funds, Recording & Title matters, Accounting, etc.
- Procurement Card Reconciliation: Verify corporate credit card transactions, enter related data & upload support (receipts) into Workday.
- Customer Care Queue: Provide exceptional customer service by professionally answering calls and ensuring that our borrowers feel acknowledged and that their loan-related questions or concerns are being properly addressed.
- Prepare reports by collecting and analyzing information. Which may include; research, route correspondence, drafting of emails, letters and documents.
- Events Management: Assist with company sponsored events (planning, set up & tear down)
- Provide historical reference by developing and utilizing filing and retrieval systems and recording meeting discussions.
- Maintain office supplies inventory by checking stock to determine inventory level, anticipating needed supplies, evaluating new office products, placing and expediting orders for supplies, and verifying receipt of supplies.
- Ensure operation of equipment by completing preventive maintenance requirements, troubleshooting malfunctions, calling for repairs, maintaining equipment inventories, and evaluating new equipment.
- Preserve customer confidence and protect operations by keeping all information confidential.
- Complete other support tasks, as assigned by Management.
- 2-4 years of prior receptionist, and/or office administration experience required.
- Great ability to be patient with customers, visitors, and vendors.
- Strong ability to prioritize, keen sense of urgency, attention to detail, verbal, and written skills.
- Excellent customer service, interpersonal communication, time management and organizational skills.
- Intermediate skills in computer terminal and personal computer operation; Microsoft Office applications including but not limited to: Word, Excel, PowerPoint, Outlook and M-Teams.
- High School Degree or equivalent required, bachelor’s degree preferred.
- Aggressive compensation package based on experience and skill set.
- Inclusive, diverse and collaborative culture where people from all backgrounds can thrive.
- Work with other passionate, purposeful and customer-centric people.
- Extensive internal growth and professional development opportunities including tuition reimbursement.
- Comprehensive benefits package including Medical/Dental/Vision.
- Wellness program to support both mental and physical health.
- Generous paid time off for both exempt and non-exempt positions.