- Professional
- Optionales Büro in Düsseldorf
Fixed-term contract
What you´ll do
- Stabilizing customer relationships, optimizing processes and improving communication with a strong hands-on mentality
- Processing of inquiries, complaints, rush orders from customers from the core business within AMO & AMC in Adhesive Technologies
- Coordination and sustainable implementation of customer inquiries, product consulting and close cooperation with sales in the use of the Service Cloud to resolve customer inquiries and create a positive customer experience
- Contribute to the understanding of customer segments, needs and expectations by providing feedback on customer interactions
- Contact person for other internal departments (Center of Excellence, GBS+, Sales, Logistic etc.) for further resolution of customer enquiries
- Proactive communication and coordination in the event of delivery delays, returns and rush orders
- Support and participation in projects & process optimization in customer service such as evaluation of “Voice of Customer”, further customer inquiries or surveys
What makes you a good fit
- Commercial apprenticeship or Bachelor in e.g. International Business
- Minimum 2-5 years of professional experience in Customer Service/ Supply Chain / Sales or a comparable customer-oriented function with a “customer first” mentality desirable
- Order to cash process knowledge, Cloud based solutions (i.e. Service Cloud) / ERP systems (i.e. SAP) / IT applications, digital tools like MS Office and databases in day-to-day business
- Advanced communication and problem-solving skills, both written and spoken, especially customer-oriented behavior on the phone
- Enjoy handling order-related customer inquiries, also in cooperation with internal colleagues to ensure customer satisfaction
- Fluent language skills in German and English, both written & spoken
This position is until 31.12.2026.
Some perks of joining Henkel
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Globally wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Company Pension Plan 100% financed by Henkel
- MEGA Preventive Health Insurance
- CareFlex Supplementary Care Insurance
- Mobility offer: My Henkel Bike and Jobticket
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, generations and disabilities. If there are any specific accommodations or adjustments you require for the interview process or your on-site appointment, please inform us, and we'll do our best to accommodate your requests.
