Technical Services Manager - Construction & Restoration bei Mapei Corporation
Mapei Corporation · Deerfield Beach, Vereinigte Staaten Von Amerika · Onsite
- Senior
- Optionales Büro in Deerfield Beach
Join MAPEI Corporation, a global leader in construction chemicals and building materials. We’re hiring a Technical Services Manager – Construction and Restoration to lead our U.S. technical support team. In this role, you’ll oversee technical resources, support product development, and ensure our CRS solutions deliver top performance through expert guidance and customer education.
Key Responsibilities
Technical Support & Operations
- Manage technical resources for product performance, troubleshooting, and documentation.
- Develop and maintain specs, installation guides, system details, and TDS/SDS.
- Respond to inquiries from architects, contractors, and sales teams.
- Oversee product testing, lab coordination, and certification listings.
- Administer warranties, claims, and site investigations.
- Provide standards-based recommendations for product deviations.
- Support continuous improvement and uphold quality and safety standards.
Market Engagement & Strategy
- Collaborate on product development and market positioning.
- Deliver technical training and demos for customers and staff.
- Support trade shows and prepare product samples.
- Represent MAPEI in industry associations and contribute to technical publications.
- Partner with sales and marketing on promotional tools and product launches.
- Align technical capabilities with strategic business goals.
What's in it for you
- In this role, you will earn a competitive annual salary based on your experience and qualifications.
- This position is also eligible for an annual discretionary bonus, which is a variable percentage of your base salary, based on individual performance and company results.
- Monthly auto allowance and fuel card
- FREE MEDICAL INSURANCE for our employees or the option of a highly competitive medical plan with minimal monthly employee contributions and zero deductibles
- 17 Days of paid, sick and vacation time annually (days are prorated in year one).
- 401K retirement with up to 6% matching program.
- Excellent dental, vision programs, flex spending accounts, employer paid life insurance and free tele-med physician services.
- Various other company employee-centric perks initiatives; tuition reimbursement programs, discounted home/auto insurance programs, supplemental life insurance, and more.
Qualifications
- Requires a Bachelor’s degree from a four-year college or university or the equivalent plus a minimum of seven years of industry related experience or any equivalent combination of related training and experience. MBA preferred.
- A minimum of five years of relevant industry experience in is required
- Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint within a Windows environment - Knowledge 365 or Dynamics AX is a plus.
- Valid U.S. driver’s license
- Ability to travel heavily.
Equal Opportunity Employer – Minority/Female/Disability/Veteran (M/F/D/V)
MAPEIP2
Company
MAPEI is a world leader in the manufacturing of solutions of excellence for the building industry. Founded in Milan in 1937, MAPEI has more than 11,000 employees worldwide, with 100 subsidiaries in 57 countries and 86 manufacturing plants in 35 nations. Working for MAPEI
Our products are sold in residential and commercial channels, including national retail organizations. Some of our products include mortars, grouts, adhesives, concrete restorations products and various types of concrete and cement admixtures. We are extremely focused on green and sustainability initiatives, currently channeling 70% of our research work done into the development of sustainable products.
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