Manager, Key Account Management bei Crowley

%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size: 10.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif;%22%3EAs a privately held, U.S.-owned and operated company, Crowley provides services to 36 nations and island territories. Our purpose is to bravely advance what%27s possible to elevate people and planet, with our core values of Integrity, Sustainability and Drive guiding everything we do.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size: 10.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif;%22%3EBy expanding and innovating our services, we have expanded our footprint in services within the Logistics, Land Transportation, Shipping, Wind and Fuel industries. Crowley and its affiliated companies have generated more than %243.5 billion in annual revenue through our people%27s focus on excellence and a culture that values everyone%27s voices and collaboration.%3Cspan style=%22mso-spacerun: yes;%22%3E%26nbsp; %3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size: 10.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif;%22%3ETo continue laying the groundwork and challenge what%27s possible for our business, we seek to partner with individuals ready to elevate their careers with us.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cb%3E%3Cspan style=%22font-size: 10.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif;%22%3ESUMMARY:%3C/span%3E%3C/b%3E%3Cspan style=%22font-size: 10.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif;%22%3E We are looking for an experienced and client-focused Manager of Key Account Management (KMAM) to lead the strategy, development, and performance of Key Accounts within our Land Transportation business. In this role, you will oversee a team of Key Account Managers, ensuring top-tier service delivery, building long-term relationships, and driving revenue growth with our important customers.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cb%3E%3Cspan style=%22font-size: 10.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif;%22%3EGENERAL RESPONSIBILITIES: %3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size: 10.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif;%22%3ELead, mentor, and develop a team of Key Account Managers to deliver exceptional customer service and meet performance goals. Serve as the senior point of contact for high-value accounts, ensuring consistent communication, relationship building, and customer satisfaction. Develop and execute Key Account Plans that align with customer goals and drive mutual growth. Collaborate cross-functionally with sales, carrier sales, operations, and leadership teams to ensure flawless execution. Monitor account health using KPIs, dashboards, and customer feedback to proactively address service issues and opportunities. Drive account expansion through upselling, cross-selling, and identifying logistics optimization opportunities. Build executive-level relationships within customer organizations to strengthen engagement and long-term partnership. Lead Quarterly Business Reviews (QBRs) and performance reviews for Key Accounts. Ensure customer data, communications, and pipeline activity are maintained accurately in CRM/TMS platforms. Work closely with the sales and operations teams to transition new Key Accounts into ongoing management.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E
%3Cp class=%22MsoNormal%22%3E%3Cb%3E%3Cspan style=%22font-size: 10.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif;%22%3EEDUCATION:%3C/span%3E%3C/b%3E%3Cspan style=%22font-size: 10.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif;%22%3E Bachelor%26rsquo;s degree in business, transportation, logistics or related field; or a combination of post high school and equal experience may be substituted for education.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cb%3E%3Cspan style=%22font-size: 10.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif;%22%3EEXPERIENCE:%3C/span%3E%3C/b%3E%3Cspan style=%22font-size: 10.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif;%22%3E 4 - 6 years%26rsquo; experience with transportation and logistics for truck and rail shipments.%3Cspan style=%22mso-spacerun: yes;%22%3E%26nbsp; %3C/span%3E5 or more years%26rsquo; experience in truck brokerage or IMC business. Past experience leading a team is preferred. %3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cb%3E%3Cspan style=%22font-size: 10.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif;%22%3ETECHNICAL PROFICIENCY:%3C/span%3E%3C/b%3E%3Cspan style=%22font-size: 10.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif;%22%3E Proficient with Microsoft Office products, including Excel, Outlook and Word. Proficient with computer programs that are used to manage and match shipment movements. Experience with Blue Yonder, Power BI is a plus. %3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cb%3E%3Cspan style=%22font-size: 10.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif;%22%3ECOMPETENCIES:%3C/span%3E%3C/b%3E%3Cspan style=%22font-size: 10.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif;%22%3E Ability to communicate effectively verbally and in writing. Ability to establish and maintain effective working relationships. Ability to demonstrate strong communication, negotiation and problem-solving skills with proven leadership ability. Ability to train others. Ability to demonstrate excellent organizational and communication skills, both written and verbal. Ability to demonstrate knowledge of DOT regulations. Ability to function effectively with, or as part of a team. Ability to apply skill sets and demonstrate proven experience developing, improving and streamlining processes to meet established goals and objectives. Ability to effectively manage projects that may vary in nature and scope. Knowledge of environmental and legal issues that affect transportation of various commodities.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cb%3E%3Cspan style=%22font-size: 10.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif;%22%3EJOB SCOPE:%3C/span%3E%3C/b%3E%3Cspan style=%22font-size: 10.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif;%22%3E Position impacts multiple business units/segments.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cb%3E%3Cspan style=%22font-size: 10.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif;%22%3EWORKING CONDITIONS:%3C/span%3E%3C/b%3E%3Cspan style=%22font-size: 10.0pt; line-height: 115%; font-family: %27Arial%27,sans-serif;%22%3E Normal office environment with little exposure to excessive noise, dust, temperature and the like. Extended use of a computer keyboard, viewing of a computer monitor and the ability to sit for long periods of time.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E Jetzt bewerben