Maximo Management Analyst bei Innovative Consulting & Management Services

Description

Innovative Consulting & Management Services (ICMS) is a Professional & Technical Management Consulting firm with over 20 years of consulting experience. We offer technical professional services to Federal and State Governments, and Commercial clients.

ICMS is a Small Business and Certified HUBZone employer. We deliver value to our clients by combining deep industry knowledge with strong functional capabilities. Our focus is to manage cost-effective programs while at the same time mitigating risk and improving results. Our success is about teamwork, a coordinated effort from all disciplines, from clients to consultants and most important, it’s about delivering on our commitments. 

The purpose of this position is to provide support services to receive and process customer requests for maintenance and repair of physical facilities. The Regional Call Center (RCC) receives service requests, obtains relevant information including a description of the problem or support required, location, and contact information.

The Maximo Management Analyst is responsible for Quality Assurance (QA) review for all other RCC personnel’s Maximo data entry. This review is to ensure data accuracy, proper and consistent categorization and to review for common errors that warrant generation of a training regimen for RCC staff. The Analyst will design, develop and implement QA reports to evaluate data and implement corrective actions, as appropriate. Analysis will provide training as necessary to reduce RCC overall error rate.

The Maximo Management Analyst is responsible for development, flow-charting, and submitting Regional Call Center Business Management Systems (BMS), and maintaining all applicable RCC BMS documentation current with NAVFAC enterprise changes. As part of this responsibility, the Maximo Management Analyst is responsible for development, validation, and modification of the RCC Management Assistant Desk Guides. Analysts will coordinate individual Base Standard Operating Procedures (SOPs) with appropriate Public Works Department (PWD) personnel and route for continued Management Assistant training. The Analyst will review and interpret directives and special instructions from higher authority and assist the RCC Supervisor in the development and dissemination of policies and procedures concerning the management and operation of the RCC.

Essential Duties and Responsibilities:

The primary responsibilities of the position will include but not limited to:

• Train management assistants in office computer systems and reference resources
• Prepare daily reports to assure accurate input of required information (e.g. job order number, work center, labor/craft code) in the system
• Evaluate office productivity and plan for training and/or process improvement, as necessary
• Prepare and update Desk guides to satisfy specific needs for the RCC, PWD’s and NAVFAC SE
• Receive customer Service Requests via phone or email
• Create work orders in a computerized database (Maximo 7.6)
• Prepare, analyze and monitor complex metrics reports to track RCC call volume and efficiency trends
• Prepare and maintain SOPs in coordination with respective PWD representatives and other customers/Tenant Commands.

Requirements

• Demonstrated knowledge of management principles, organizational theory, and techniques of analysis and evaluation
• Demonstrated knowledge of applicable regulations, directives, and policies of DoD, DoN, NAVFAC HQ and NAVFAC SE
• Ability to develop administrative policies and procedures as directed to improve the efficiency of the RCC
• Demonstrated knowledge of computer systems and software related to administrative processing
• Proficient in the use of MS Word, Outlook, PowerPoint, Excel, Access and Maximo 7.6
• Ability to multitask and communicate effectively
• Capable of interacting professionally with all personnel level
• Must be able to attain adjudication for a favorable background check

Full-time shift: Work will be performed 40 hours per week with schedule assigned to support the 24/7 mission requirement Sunday-Saturday.

Location: Jacksonville, Florida

Benefits:

• Medical, Dental & Vision Insurance 100% covered for employee
• Generous sick and vacation leave
• Paid Federal Holidays
• 401K Retirement plan with 3% automatic contribution
• Life and Accidental AD&D Insurance

ICMS is an Equal Opportunity Employer: Qualified applicants are considered for employment without regard to race, color, religion, age, sex, national origin, disability or veteran status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

#ZR