Hybrid Product Owner - Customer Ops Customer Analytics bei Facilities and Field Services

• Evangelize the data and information available within the Customer 360, maintain a prioritized data source roadmap and data catalog, and act as a resource for Customer Operations on how to leverage the Customer 360 for business insights
• Create user stories, features, and epics associated with managing the Customer 360 and working with business and IT stakeholders to appropriately groom this product backlog
• Embed a data-driven mindset in the business, rationalizing data needs and ensuring that data within the Customer 360 supports business objectives and regulatory requirements.
• Prepare and deliver management and executive level communications associated with the status and management of the Customer Analytics program
• Prepare and deliver change management and training materials
• Develop, maintain and monitor dashboard and scorecards to manage the delivery of the analytics program and ensure data health and quality (e.g. SLA's, accuracy, consistency.)
• Manage vendors and staff supporting data and analytics delivery
• Manage a team of product owners

• Master's Degree and 2 years of related work experience or
• Bachelor's Degree and 3 years of related work experience or
• Associate's Degree and 5 years of related work experience or
• High School Diploma/GED and 7 years of related work experience

• Work experience with agile project management
• Experience with Microsoft office applications, including proficiency with Excel.
• Experience with customer or enterprise data platforms, analytics development teams, and change management
• Proven experience managing an agile product development team as a Product Owner
• Experience managing system integrators and technology consulting vendors
• Proven ability to manage multiple assignments and changing priorities.
• Must have excellent oral and written communications skills
• Proficient in Microsoft Office Tools
• Experience with Power BI
• Experience with various Company and Customer Operations computer systems
• Knowledge of Customer Operations business, rules and regulations
• Experience in producing formal presentations and documentation for executive and regulatory share out

• Demonstrated analytical skills
• Demonstrated written communication skills
• Project Demonstrated project management skills
• Well organized, detail oriented and flexible to handle multiple assignments
• Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.

• Driver's License Required

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.

EEO Statement:

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.

Technical Difficulty Statement:

For technical issues, please contact us at [email protected]

Mission Statement:

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.

Benefits:

We are dedicated to supporting the physical, mental, and financial health of our employees and their families. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:

• Rich medical & pharmacy benefits, including vision benefits
• Dental benefits
• Health Savings Accounts
• Health Care and Dependent Care Flexible Spending Accounts
• 401(k) with robust matching
• Employer paid Pension Plan
• Employee Stock Purchase Plan with a generous matching contribution
• State of the art Employee Assistance Program
• Paid Parental Leave
• Generous paid time off plus paid holidays
• Family support: emergency backup child, & elder care assistance
• Social responsibility and volunteer opportunities
• Employee discount program
• Commuter Benefits
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Life and Long-Term Disability Benefits

*Please be aware that some benefits may not apply to provisional or part-time job titles.