Hybrid Order Management Rep bei Sterling Computers

Title: Order Management Representative   

Location: North Sioux City, SD 

Reports to: Accounting Manager   

Job Description: Order Management Reps interact with distributors, manufacturers, and directly with our customers, working closely with the customer success managers to ensure that our customer satisfaction levels are consistently world class. It is the responsibility of the Order Management Reps to communicate with customers pre-and post-delivery of products and or services to inquire accuracy, completeness and timeliness of the order and the overall satisfaction of our customers. The Order Management Reps will identify any issues or problems with sales orders, and will work closely with Account Managers, Purchasing, Customer Success, and Accounting to rectify those issues or problems in the best interest of the customer and Sterling. 

Required Technical Skills: The Order Management Reps should have proficiency in Microsoft Word, Excel, Outlook, Adobe Acrobat Professional, and Salesforce or similar CRM.

Required Education/Experience: The Order Management Reps should some experience in customer service.

Requirements:

• Able to communicate via phone / email with customers and communicate, coordinate, and work effectively with coworkers
• Very organized. Detailed and task-oriented worker
• Possess a strong work ethic and team player mentality
• Capable of working in a high-paced, demanding sales environment
• Capable of understanding and working within a well-defined process workflow
• Customer service-oriented mentality. Willing to go the extra mile to satisfy customers.
• Problem solving ability
• Basic, general knowledge of IT products

Primary Responsibilities:

• Receive customer requests for assistance and issues via email and phone, address issues and coordinate with account managers and customer success managers to appropriately respond
• Communicate with distributors, manufacturers, partners to ascertain product shipment information and order status
• Accurately and quickly document software and license information 
• Maintain detailed records of sales activity in Salesforce
• Coordinate and communicate with Sterling’s order management reps to ensure timely shipment and delivery of product to meet customer delivery schedules
• Assist customers in resolving delivery issue/ returns

Sterling Computers is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state or applicable local law.