Hybrid Revenue Cycle Representative (Medical Center on the University Campus (MCU) Emergency Department (ED) - Patient Access Management (PAM) - Patient Financial Services (PFS) bei The University of Iowa Health Care

%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 9.0pt; text-align: justify; text-justify: inter-ideograph; line-height: normal; background: white;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: black;%22%3EThe University of Iowa Health Care%3C/span%3E%3C/span%3E%3C/span%3E%3Cspan style=%22color: black; font-family: arial, helvetica, sans-serif; font-size: 12px;%22%3E%26nbsp;department of Patient Financial Services is seeking a Revenue Cycle Representative (RCR) that will work in the Emergency Department (ED) as an entry-level financial position in the healthcare industry. RCRs assigned to the ED have a unique perspective working directly with patients and their families when they visit the Emergency Department. ED RCRs must have an exceptional attention to detail and demonstrated ability to prioritize, multi-task %26amp; quickly change focus. ED RCRS will have the opportunity to work multiple workstations and adhere to scheduled hours in this fast-paced 24/7, team environment %26ndash; this would include transitioning to multiple workstations during the ED shift including ED check in, ED check out, registration completion on WOW (workstations on wheels) and clinical POD areas. Due to the nature of the Emergency Department, in order to best serve our patients, this position will require frequent movement, including walking and standing 66% of the time.%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 9pt; text-align: justify; line-height: normal; background: white; font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: black;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3Cspan style=%22color: black;%22%3EED RCRs will be expected to provide exceptional customer service to our external customers: patients, patient families, insurance contacts, etc.; as well as internal customers (Nurses, Technicians, Physicians, and other UI Health Care staff). You will support our %26ldquo;Service Excellence%26rdquo; standards to all our customer groups, utilize tools and processes to make independent decisions and you will maintain integrity and treat internal and external customers respectfully, including respecting patient rights in regard to privacy, dignity, and confidentiality.%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; background: white; vertical-align: baseline;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cstrong%3EWE CARE Core Values:%3C/strong%3E%3C/span%3E%3C/p%3E%0A%3Cul type=%22disc%22%3E%0A%3Cli class=%22MsoListParagraph%22 style=%22color: black; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; margin-left: 0in; mso-list: l0 level1 lfo1; background: white; vertical-align: baseline;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: Arial, sans-serif; border: 1pt none windowtext; padding: 0in;%22%3EWelcoming - We have an environment where everyone has a voice that is heard; that promotes the dignity of our patients, trainees, and employees; and allows all to thrive in their health, work, research, and education.%3C/span%3E%3Cspan style=%22font-family: Arial, sans-serif;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoListParagraph%22 style=%22color: black; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; margin-left: 0in; mso-list: l0 level1 lfo1; background: white; vertical-align: baseline;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: Arial, sans-serif;%22%3EExcellence - We achieve and deliver our personal and collective best in the pursuit of quality and accessible health care, education, and research.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoListParagraph%22 style=%22color: black; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; margin-left: 0in; mso-list: l0 level1 lfo1; background: white; vertical-align: baseline;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: Arial, sans-serif;%22%3ECollaboration - We collaborate with health care systems, providers, and communities across Iowa and the region as well as within our UI community. We believe teamwork%26mdash;guided by compassion%26mdash;is the best way to work.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoListParagraph%22 style=%22color: black; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; margin-left: 0in; mso-list: l0 level1 lfo1; background: white; vertical-align: baseline;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: Arial, sans-serif;%22%3EAccountability - We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoListParagraph%22 style=%22color: black; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; margin-left: 0in; mso-list: l0 level1 lfo1; background: white; vertical-align: baseline;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: Arial, sans-serif;%22%3ERespect - We create an environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoListParagraph%22 style=%22color: black; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; margin-left: 0in; mso-list: l0 level1 lfo1; background: white; vertical-align: baseline;%22%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif; mso-fareast-font-family: %27Times New Roman%27; mso-ligatures: none;%22%3E%3Cspan style=%22font-size: 12px;%22%3EEmpowerment - We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners.%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3EPosition Responsibilities:%26nbsp;%3C/b%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli class=%22MsoNoSpacing%22 style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Co:p%3E%3C/o:p%3E%3C/b%3ERespond to patient/visitors/family requests and directs to the appropriate areas in a timely manner. %3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNoSpacing%22 style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EVerify insurance benefits to determine if insurance will reimburse UI Health Care for services provided and ensure that insurance data entered is accurate and complete.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNoSpacing%22 style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EDetermine insurance company and financial status classification; enter information accurately and completely into the Billing system and be expected to maintain a high-level of accuracy to meet productivity and quality requirements.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNoSpacing%22 style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EConfirm co-pay amount and collect from patient as appropriate for the visit and practice safe cash handling procedures to ensure batches reconcile at end of shift.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNoSpacing%22 style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EDetermine priority of work and work collaboratively with clinical staff in processing of paperwork, lab requests, patient requests, etc.%3C/span%3E%3C/span%3E%0A%3Cul%3E%0A%3Cli class=%22MsoNoSpacing%22 style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EPrioritize patient visits based on based on admission status and total stay time, according to protocols)%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EComplete Medicare Secondary payer questionnaire to correctly identify primary payer for accurate claim submission and compliance regulations.%3Cspan style=%22mso-spacerun: yes;%22%3E%26nbsp; %3C/span%3E%3Cspan style=%22text-indent: -0.25in;%22%3EIdentify and determine referral and prior authorization requirements.%3C/span%3E%3Cspan style=%22mso-spacerun: yes;%22%3E %3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EContact appropriate internal resources to coordinate financial assistance activity, as needed. Assist other clinical departments with inquiries regarding various aspects of patients%26rsquo; accounts.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EAnswer multiple incoming telephone lines and direct to appropriate parties.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EIndependently determine appropriate forms and patient signatures that are required and facilitate the securing of patient signatures on forms such as%3Ci style=%22mso-bidi-font-style: normal;%22%3E:%26nbsp; HIPAA Consent,%3C/i%3E%3Ci style=%22mso-bidi-font-style: normal;%22%3E%3C/i%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3EClassification Title:%3C/b%3E Revenue Cycle Representative%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cb%3ESpecified Area:%3C/b%3E Emergency Department%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cb%3EDepartment:%3C/b%3E Patient Financial Services%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cb%3E%3Cspan style=%22font-family: Arial, sans-serif;%22%3EPercent of Time:%3C/span%3E%3C/b%3E%3C/span%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif;%22%3E%3Cspan style=%22font-size: 12px;%22%3E 90%3C/span%3E%3Cb%3E%3Cspan style=%22font-size: 12px;%22%3E% (ONSITE %26ndash; MCU ED)%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/b%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cb%3EPay Grade: 2B%3C/b%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22 style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cb%3ELocation:%26nbsp;%3C/b%3E%3C/span%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E200 Hawkins Dr, Iowa City, IA 52242%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cb%3E%3Cspan style=%22background: yellow;%22%3EAn additional 5% added to base salary for high volume and %3Cstrong%3E%245,400 for applicable evening and/or weekend differential while in this role%3C/strong%3E%3C/span%3E%3C/b%3E%3C/span%3E%3Cspan style=%22color: red; background: yellow;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cb%3ESchedule:%26nbsp;%3C/b%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: Arial, sans-serif;%22%3EDays: %26nbsp;Sunday, Monday, Saturday %26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: Arial, sans-serif;%22%3EHours:%26nbsp; 1900-0700 %3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif; mso-fareast-font-family: %27Times New Roman%27;%22%3E%3Cspan style=%22font-size: 12px;%22%3EThis position includes an on-call schedule 1-2 days per month and be required to work 3-4 holidays per year%3C/span%3E %3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E

Education Required:

• Bachelor’s degree; or equivalent combination of education and experience.

Experience Requirements:

• 6 months or more of related customer service experience in a professional, financial or health care related environment.  
• Strong attention to detail and proven ability to gather and analyze data and keep accurate records.     
• Proficiency with computer software applications, i.e. Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) or comparable programs and an ability to quickly learn and apply new systems knowledge.
• Demonstrated ability to handle complex and ambiguous situations with minimal supervision.
• Self-motivated with initiative to seek out additional responsibilities, tasks, and projects.
• Effective communication skills (written and verbal), active listening skills and the ability to maintain professionalism while handling difficult situations with callers or customers.
• Successful history collaborating in a fast-paced team environment.
• Demonstrated ability to follow policies and procedures while escalating issues as needed. 

Desirable Qualifications:

• Demonstrated ability to maintain or improve established productivity and quality requirements. 
• Knowledge of Health Insurance Portability and Accountability Act (HIPAA) laws.
• Knowledge of healthcare billing (healthcare revenue cycle); insurance, and/or federal and state assistance programs.
• Familiarity with medical terminology.
• Experience identifying opportunities for improvement and making recommendations and suggestions.
• Experience with multiple technology platforms such as GE, Cirius ACD, and/or Epic.
• Ability to drive results and foster accountability throughout the team and organization.
• Maintain current awareness of industry trends and continually strive for improvement with both technical and professional skills. 

 

Application Process: In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” for the submission:

• Resume
• (optional) Cover Letter

Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended. Applications will be accepted until 11:59 PM on the date of closing.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.  Up to 5 professional references will be requested at a later step in the recruitment process.

For additional questions, please contact Zach Schmidt at [email protected].

Applicant Resource Center:

Need help submitting an application or accepting an offer? Support is available!

Our Applicant Resource Center is now open in the Fountain Lobby at the Main Hospital. 

Hours:

• Monday 10:00 am – 4:00 p.m. 
• Tuesday 10:00 am – 4:00 p.m.
• Wednesday 10:00 am – 4:00 p.m.
• Thursday 10:00 am – 4:00 p.m.
• Friday 10:00 pm – 4:00 p.m.
• Or by appointment - Contact [email protected] to schedule an appointment or just stop by.
• Visit the website for more information: Application Resource Center | University of Iowa Health Care 

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