Hybrid National Accounts Manager bei Purple

National Accounts Manager                 

 About Purple

Purple is dedicated to developing fast, easy, life-changing communications for deaf and hard-of-hearing individuals and businesses using various platforms. Purple is a leading provider of on-site interpreting services, video relay services (VRS), and video remote interpreting (VRI). Purple has built an excellent reputation for developing products and services that open communications between all people, regardless of differences in abilities, languages, and locations.

 Purple is responsible for many innovations and firsts, including Internet relay, mobile communication apps, real, local 10-digit number access for video customers, and interpreting services. We continue to be a leader in the relay industry, allowing millions of people to enrich their lives through easy and accessible communications services.

 Purple offers government and non-profit agencies, educational and medical institutions, SMB and larger enterprise clients, and consumers a wide array of services to meet their communications needs at home, in the office, and on the go.

 Our team is dedicated to developing products and services for deaf and hard-of-hearing individuals. Because of Purple, it is no longer necessary for our customers to schedule calls simply because of antiquated technology and methods. Instead, they continually expand their choices, allowing their customers to communicate easily and freely, anytime, anywhere, and anywhere.

 Products and Services

Video Relay Service (VRS), Caption Telephones, Video Remote Interpreting (VRI), On-Site Interpreting

 Brands

Purple VRS, ClearCaptions, Purple VRI, Purple Community Interpreting

 Summary of Duties: 

Establish, develop, and grow business relationships at assigned accounts, improving margin and customer satisfaction.

 Areas of Responsibility: 

• Contact and meet with clients and turn these into increased business.
• Identify potential new business opportunities and decision-makers within the client organization.
• Research and build relationships with new and existing large clients.
• Meet with client decision-makers and the company’s practice leaders/Principals.
• Plan approaches and pitches. * Work with the team to develop proposals that meet the client’s needs, concerns, and objectives.
• Participate in pricing the solution/service.
• Handle objections by clarifying, emphasizing agreements, and working through differences to a positive conclusion. * Use a variety of styles to persuade or negotiate appropriately.
• Present new products and services to enhance existing relationships and improve adoption.
• Work with technical staff and other colleagues to meet customer needs.
• Arrange and participate in internal and external client debriefs.

 Management and Research

• Submit weekly progress reports and ensure data is accurate.
• Ensure data is accurately entered and managed within the company’s CRM or other sales management system.
• Forecast sales targets and ensure the team meets them.
• Track and record account activity and help close deals to meet these targets.
• Work with CSMO and sales support staff to ensure that prerequisites (like pre-qualification or getting on a vendor list) are fulfilled on time.
• Ensure all team members represent the company in the best light.
• Research and develop a thorough understanding of the company’s people and capabilities.

 Minimum Qualification Requirements: 

• BA or BS degree
• Five years proven track record in business sales or related market
• Excellent organizational skills, with emphasis on priorities and goal-setting
• Strong proficiency in Microsoft Word, Excel, PowerPoint, and statistical analysis software
• Superior presentation and written skills
• Must have excellent communication skills 
• Technical skills required to understand and propose products or solutions by focusing on client requirements
• Ability to communicate information, whether technical or non-technical, to staff members and customers in a clear and concise manner

Experience with the following is a plus:  

Knowledge of American Sign Language and Deaf Culture preferred

 Physical Requirements:  

Employees may experience the following physical demands for extended periods: 

Sitting, standing and walking (95-100%) 

Keyboarding (60-80%) 

Viewing computer monitor, videophone, and pager requiring close vision (60-80%) 

 Work Environment:  

Work is performed in a business office environment. Travel to company, customer, and vendor sites, including some out-of-state, will be required.

 Disclaimer:  

The above information in this description has been designed to indicate the general nature and level of work employees perform within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees for this job. Employees are expected to follow their supervisor’s instructions and perform the tasks their supervisors requested.