Hybrid Field Service Supervisor bei Bender, Inc

Description

Behind every life-saving solution is a team that cares. 

About Bender

For over 80 years, Bender has been a market leader in providing electrical safety equipment to industries worldwide. Our wide portfolio of cutting-edge products ensures that people, equipment, and facilities worldwide are protected with the latest in electrical safety technology. Our worldwide network of over 70 offices, representatives, and partners offers comprehensive product, application, and technical support. 

Bender's core competence is electrical safety. With expertise in virtually every industry, Bender provides both the products and knowledge to meet the demands for customer-specific solutions. Always on the cutting edge, our portfolio of electrical safety solutions focuses on a wide range of industries, from mainstay industries such as hospitals, mining, and manufacturing to newly developed industries such as solar, wind, and electric vehicles. Our ongoing research and development in virtually all industries ensures that no matter the application, you can count on Bender to be your partner in electrical safety. 

Benefits 

At Bender Inc., we take care of our people. We know that great benefits make a difference, so we cover 100% of Medical, Dental, and Vision insurance premiums for eligible employees and their families. We also offer: 

• Medical Coverage: Choose between a fully covered HDHP with H.S.A or a Buy-Up Plan, both paired with an HRA.
• Dental and Vision Insurance
• Short-Term and Long-Term Disability
• Health Care and Dependent Care Spending Account (FSA)
• Life Insurance (with optional upgrades)
• 401(k) Plan with 3% Safe Harbor Contribution
• Employee Assistance Program
• Generous PTO, Vacation and 12 paid Holidays
• Paid Maternity/Parental Leave
• Flexible Work Schedules    

Main Duties and Responsibilities 

• Ensure compliance with all of Bender Inc.’s safety policies and customer-specific safety requirements;  promptly report any violations or concerns. 
• Coordinate and schedule Factory Authorized Technicians and third-party service partners for field service  activities, ensuring all necessary customer information is collected in advance. 
• Maintain and ensure that Field Service Representatives (FSRs) and third-party partners meet Bender’s  Factory Authorized Technician standards, including commercial, technical, legal, and financial criteria. 
• Monitor technician performance, both internal and external, to maintain high levels of customer  satisfaction. 
• Manage administrative tasks related to service visits, including purchase order creation, remedial quote  preparation, and order releases.  
• Assist in the onboard of new service partners to expand Bender’s field service network.  
• Maintain training materials for contractors, hospital staff, and third-party partners on using and  maintaining Bender products.
• Review technician reports and ensure timely delivery of final professional service reports to customers.  
• Collect and report customer feedback to support quality assurance, marketing efforts, and new product  development.  
• Assist in managing field service operations and related cases within Salesforce. 
• Contribute in achieving or exceeding annual business targets. 

Other Duties 

• Regularly track and report on key performance indicators (KPIs) for the field service team, ensuring  alignment with company goals and objectives. 
• Assist in developing and maintaining operational processes, procedures, and supporting documentation. 
• Support collections efforts for past-due service accounts in coordination with the finance team. 
• Support sales initiatives by generating demand for retrofits, accessories, and custom applications through  marketing campaigns and outreach. 
• Provide back-up support for the technical assistance team as needed. 
• Assist with medical product quotations when required. 

Requirements

Educational and Experience Requirements 

• Bachelor’s degree in business or a related field, or equivalent professional experience. 
• Minimum 4 years’ experience in the service industry, preferably within the electrical industry. 
• Strong proficiency in computer systems and applications. 
• Advanced skills in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook. 

Other Requirements 

• Willing and able to travel up to 25%. 
• Highly detail-oriented with the ability to multitask and meet deadlines efficiently. 
• Demonstrates professionalism, integrity, and discretion in handling confidential information. 
• Energetic and self-motivated with a proactive approach to problem-solving. 
• Open to learning new skills and adapting to evolving technologies. 
• Capable of working independently and collaboratively within a team environment. 

Physical and Cognitive Demands 

• Ability to sit for extended periods and walk and stand frequently. 
• Regular use of computers and related equipment. 
• Ability to lift and move items weighing between 10-45 pounds. 
• Manual dexterity is required for handling tools and equipment; the user must be able to use hands and  fingers to touch, feel, and operate. 
• Must speak, read, write, and comprehend English effectively. 
• Visual capabilities must include close vision, distance vision, depth perception, and the ability to adjust  focus. 

Work Environment 

This position operates in mixed environments, including but not limited to: 

• Office Setting: Standard indoor conditions and typical noise level. 
• Healthcare Facilities: critical patient care areas with standard indoor conditions and noise; may involve  proximity to bodily fluids such as blood or urine. 
• Construction Sites: Variable conditions that may lack heating or cooling; exposure to high noise levels  and construction-related vehicular traffic. 

The above statements and information above outline the general nature and level of work expected in this role. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. This job description is subject to modifications or adjustments as needed, including reasonable accommodations for individuals with disabilities, in accordance with the Americans with Disabilities Act (ADA). Essential job functions must be performed with or without accommodation, and employees who require assistance may request reasonable accommodations under the ADA. Additionally, all employees must adhere to Bender Inc. Safety Policies and Procedures and safety requirements set by our customers where applicable. 

We are an Equal Opportunity Employer.