Hybrid Development Operations Associate bei Planned Parenthood of Greater Texas

This position can be filled in Houston, Dallas, or Austin.

The Development Operations Associate for Planned Parenthood of Greater Texas (PPGT) is responsible for ensuring the accuracy and integrity of donor data information and updates maintained in Raiser's Edge (RE). Prepares drafts and completes initial review of reports relating to key donor metrics and updates. Conducts regular review of database for accuracy and compliance. Assists with training of the system for Development team members. Supports the organization’s strategic plan and workplace inclusion initiatives. Ensures productivity expectations, customer service and compliance standards are maintained. Abides by the organization’s mission in performing job duties. Demonstrates an understanding and commitment to PPGT’s culture of quality, safety and risk awareness.

• Assists with accurate and timely data entry, including donations, into the Development donor database system (Raiser’s Edge).
• Accurately prepares gift acknowledgments and tax receipt process for major gift donors.
• Conducts regular review of database for accuracy and compliance and assists with database updates under supervision of supervisor.
• Updates biographical and relationship information for donors in the database.
• Helps draft and review weekly, monthly, quarterly, and any other necessary reports for staff and board.
• Creates database queries, exports, and segmented mailing lists for the department.
• Assists with data imports and global changes in the database.
• Maintains data integrity by establishing and conducting regular system checks and review of development transactions to ensure accurate data and gift entry.
• Provides Raiser’s Edge training to staff and volunteers and assists with Raiser’s Edge questions.
• Assists supervisor with establishing and maintaining Raiser’s Edge policies and procedures.
• Assists supervisor with monthly reconciliation of development revenue, pledge payments, and pledge balances with the Finance department.
• Assures compliance with the Board of Director’s governance policies on development as well as the standards established by the Association of Fundraising Professionals (AFP).
• Embraces the organization’s ‘In This Together customer service standards and uses them with internal and external customers, every person, every time.
• Has restricted access to client private health information and has no reason to view protected health information (PHI). May have access to data that is not considered PHI, such as aggregate numbers.
• Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

High School Diploma or equivalent + 3 years of related experience or Associates or Bachelor’s degree + 1 year of related experience.

Related experience: Administrative experience in Development, fundraising or related.

Must have at least 1 year of database query or reporting experience. Raiser’s Edge software experience preferred.

Must be able to work primarily with fingers such as picking, pinching, or typing. Must be able to talk such as convey detailed or important spoken instructions to other workers accurately. Must be able to hear such as the ability to receive detailed communication orally. Must be able to communicate effectively. Will have substantial movements of the wrists, hands, and/or fingers. Must be able to lift and/or exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently. Must be able to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects. Office environment/Sedentary.

• Must be able to work flexible hours including evenings and weekends.
• Must be able to travel as required.
• Must be able to organize, analyze and synthesize large amounts of information and data.
• Ability to manage details and complexity, to handle a variety of tasks simultaneously and to work under pressure.
• Ability to effectively use affiliate’s computer systems.
• Ability to exercise initiative, sound judgment, and problem-solving techniques in the decision-making process.
• Be discreet and safeguard confidential information.
• Possess integrity and compliance – can be relied upon to act ethically.
• Ability to provide effective, equitable, understandable, and respectful quality care and services that are responsive to the diverse cultural health beliefs and practices, preferred language, health literacy and other communication needs.
• Ability to work effectively as a team member.
• Affiliate Knowledge: Understands the mission and structure of the affiliate.
• Work Management: Effectively manages time as a resource; establishes realistic priorities; schedules own time and activities effectively; gives balanced focus and attention to appropriate long- and short-term priorities. Develops action plans and budgets; leverages technology; anticipates obstacles; establishes check points and monitors progress.
• Planning/Organizing: Establishes a systematic course of action for self or others to assure accomplishments of a specific objective. Determines priorities and allocates time and resources effectively.
• Recovery Skills: Responds effectively and acknowledges responsibilities when clients (internal or external) experience problems or mistakes; rectifies the situation to restore client satisfaction; seeks information and collaborates with others to take action to implement permanent fixes. Maintains stable performance and emotions when faced with opposition, pressure, and or stressful conditions.
• Technical Competence: Remains informed of current developments in the relevant professional area and incorporates new knowledge into job duties; serves as a resource person in area of expertise; applies specialized knowledge and skill to handle the job; uses and applies appropriate technology; actively pursues new professional knowledge in area of expertise.
• Coping with Demands of the Position: Uses effective problem solving while working under stress, high volume of work demands and/or time demands; regularly meets deadlines.
• Exemplify the organization’s values: We Tend to the Team; We Respect and Honor All People; We Jump In; We Try and We Learn; We Care for our Business; and We Return to our Mission.

Must have excellent computer skills with knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Internet. Must have the willingness and ability to adapt to change including advances or new technology. Must have excellent customer service skills and be committed to providing the highest level of customer satisfaction. 

Other

PPGT is an equal opportunity employer.  We strictly prohibit unlawful discrimination of any kind, including discrimination on the basis of age; race, color, ancestry, national origin, or ethnicity; citizenship status; sex or gender; gender identity or gender expression or transgender status (including the individual's actual or perceived sex and the individual's gender identity, self-image, appearance, behavior, or expression); sexual orientation (including actual or perceived heterosexuality, homosexuality, bisexuality and asexuality); mental or physical disability; AIDS, AIDS Related Complex, or HIV status; perception of risk of HIV infection; or association with individuals who are believed to be at risk; religion or creed; genetic information; pregnancy status, including related medical conditions; marital status; past, current, or prospective service in the uniformed services; or any other basis protected by law.  We are a drug-free and tobacco-free workplace.

Applicants have rights under the Federal Employment Laws. To view these notices, please click on the following links: Family and Medical Leave Act (FMLA) poster: Equal Employment Opportunity (EEO) poster; and Employee Polygraph Protection Act (EPPA) poster.