Hybrid E-Commerce Supervisor bei Goodwill

E-Commerce Supervisor

Full-Time Management

Tulsa, OK

About the Role:

The E-Commerce Supervisor is responsible for all E-commerce departments. This role is also responsible for achieving department and organizational objectives for exceptional customer service.

Essential Job Functions: 

Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

• Identify and value suitable merchandise
• List auctions with images and detailed descriptions to maximize value
• Prepare monthly updates on items needed for internal auctions
• Maintain a daily tracking board for E-commerce listings, including sold items and sale amounts
• Motivate the team by tracking sales ratios and total dollar amounts
• Establish departmental standards and ensure staff accountability
• Foster a team-oriented environment
• Assist with hiring and training staff
• Provide customer service and maintain communication with internal and external customers
• Follow up on non-paying customers and process refunds
• Track sales organization-wide and by store
• Ensure auction sale premises are clean
• Provide excellent customer service both internally and externally
• Maintain a clean and safe work environment
• Promote safety culture by reporting potential hazards or accidents
• Contribute to team goals by achieving related results
• Perform additional duties as assigned
• Demonstrate proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams)
• Possess strong internet research skills
• Exhibit capability to learn new technology and software relevant to the role
• Organize, sort, categorize, count, and perform basic arithmetic
• Utilize problem-solving abilities
• Communicate effectively with the public
• Display strong verbal and written communication skills
• Manage time effectively and prioritize tasks
• Maintain accuracy and strong attention to detail
• Responsible for key control and ensuring secure access to the workspace by authorized personnel only
• Perform opening and closing procedures, including arming and disarming the store’s alarm/security system
   
   

Supervisory Responsibilities:

The position entails supervisory responsibilities aligned with Goodwill’s policies and legal requirements. Key duties include recruiting, training, and evaluating staff; assigning work; monitoring performance; managing employee rewards and discipline; and resolving complaints. Collaboration with People Relations is also part of the role, as necessary.

Education and Experience:

• High school graduate or equivalency
• Minimum 1 year of E-Commerce experience preferably with auctions.
• Previous supervisor experience preferred.
• Ability to provide good customer service with strong interpersonal and communication skills.
• Ability to motivate people, instill accountability and achieve results.

Physical Abilities:

• Climbing, balancing, talking, hearing, stooping, crouching, reaching, handling, fingering, feeling, and seeing.
• Lifting/Carrying: Frequent lifting up to 50 lbs. and carrying of objects weighing up to 25 lbs.
• Pushing/Pulling: Frequent pushing/Pulling up to 100 lbs.

Work Environment:

Warehouse and retail store environment, temperature varies, exposure to dust.

AN EQUAL OPPORTUNITY EMPLOYER

Goodwill is an Equal Opportunity Employer and service provider for all individuals, including those with disabilities. Goodwill does not discriminate against any person but rather bases all employment decisions on an individual’s demonstrated, job-related ability, skill, and knowledge. It is our policy to provide equal employment opportunities for all without regard to mental or physical disability, genetic information of any individual or of his/her family, race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age, or veteran status. Equal opportunity is also provided in assignments, training, compensation, transfers, promotions, classification, referral, benefit programs, and discharge.