Hybrid Student Hourly-Entry Level IT Technician bei University of Kansas
University of Kansas · Lawrence, Vereinigte Staaten Von Amerika · Hybrid
- Junior
- Optionales Büro in Lawrence
Job Description
- Triage and process inbound support requests via phone, email, in-person, or chat, ensuring timely and effective responses.
- Troubleshoot and resolve technical issues with Android, iOS, macOS, and Windows platforms, addressing services provided by KU IT and other campus partners.
- Adhere to federal regulations (e.g., FERPA) and departmental policies to ensure account security and confidentiality are maintained at all times.
- Create and update service tickets, ensuring detailed notes are recorded in the ticketing system for efficient tracking and resolution.
- Assist with special projects, prepare administrative reports, and perform other duties as assigned by leadership.
- Provide optimal support for personal devices, offering technical assistance for both university-provided and personal technology.
Disclaimer
Work Schedule
Contact Information to Applicants
Required Qualifications
- Previous customer service experience.
- Strong problem-solving skills, with the ability to ask clear and effective questions, as demonstrated by application materials.
- Excellent oral and written communication skills, as demonstrated in application materials.
- Able to work evening, weekend, holiday breaks and summer hours, as evidenced in application materials.
- Ability to work 15+ hours per week during the semester, with a maximum of 20 hours per week, as evidenced in application materials.
Advertised Salary Range
Preferred Qualifications
- Familiarity with KU environment and online services offered by KU IT, as evidenced by application materials.
- Experience with basic computer hardware and software troubleshooting, as evidenced by application materials.
- Experience using Windows, or Apple OS/iOS, as evidenced by application materials.
- Working knowledge of Microsoft Office products (Word, Excel, PowerPoint, etc.), as evidenced by application materials.
- Experience with Microsoft Outlook, as evidenced by application materials.
- Experience using and troubleshooting audio/visual and equipment, as evidenced by application materials.
- Ability to work independently, as part of a team, and multi-task while staying on task, as evidenced by application materials.
Position Overview
Reg/Temp
Additional Candidate Instruction
- Cover letter addressing how the Required Qualifications are met.
- Resume
- Names and contact information to three (3) Professional References.
Application review begins 08/31/25 and continues as positions become available.
Position Requirements
Employment Conditions
(2) This is an hourly/non-exempt position. A student employee cannot hold an hourly/non-exempt position and a salaried/exempt graduate or undergraduate position (GRA/GTA/GA/RUA/RGA) concurrently.