Hybrid Intake Manager bei Bader Law

Client Onboarding Manager - Atlanta, GA 

Join Bader Law: Where Integrity Meets Impact 

At Bader Law, we are more than just a personal injury law firm—we are champions for the injured. Based in Atlanta, GA, we are committed to providing exceptional legal representation while empowering our clients to recover physically, financially, and emotionally. We firmly believe that you deserve the best—and that starts with our team. We are a purpose-driven firm that values integrity, teamwork, and excellence in everything we do. 

We are currently looking for a Client Onboarding Manager to join our growing team. If you’re passionate about making a real difference and want to be part of a firm that prioritizes both client care and professional growth, we’d love to hear from you! 

What You’ll Do

As the Client Onboarding Manager at Bader Law, you will play a pivotal role in leading the Client Advocate team and ensuring a seamless onboarding experience for new clients. This position requires strong leadership, strategic thinking, and in-depth knowledge of personal injury and workers’ compensation to support team development and client satisfaction.

• Develop and coach team members on leadership and professional skills to enhance performance and growth.
• Address and resolve client concerns prior to handoff to ensure a smooth transition and positive client experience.
• Support Client Advocates in overcoming client hesitation during the contract signing process.
• Provide subject matter expertise on personal injury and workers’ compensation law to assist the Client Advocate team.
• Maintain daily floor presence to offer immediate, in-person support and guidance to team members.
• Conduct biweekly one-on-one meetings with Lead Advocates to monitor progress and provide mentorship.
• Facilitate monthly meetings with Client Advocates to align on goals, updates, and performance metrics.
• Manage after-hours lead responses according to the department’s on-call rotation schedule.
• Lead department-wide meetings and daily team huddles to ensure alignment and effective communication.
• Delegate special projects and initiatives to Lead Advocates to promote leadership and ownership.
• Oversee communication and invoicing with IATOG and maintain vendor relationships.
• Coordinate updates and information sharing between Department Heads, vendors, and internal stakeholders regarding potential clients (PCs).
• Interview, hire, and onboard new team members in alignment with organizational needs.
• Identify and eliminate process inefficiencies and bottlenecks to optimize operations.
• Monitor and achieve monthly KPIs to drive departmental performance and success.

What We’re Looking For 

We are seeking a highly skilled and dedicated individual with the following qualifications: 

• Client-centric mindset
• Sales experience is highly valued
• Customer service experience required
• Legal industry experience preferred
• Proficient in Microsoft Office
• Strong computer and data entry skills
• Excellent verbal communication skills
• Problem-solving and decision making
• Ability to simultaneously handle multiple tasks and projects
• Previous experience with CRM and case management software desired
• Leadership skills

Why Bader Law? 

At Bader Law, we are dedicated to fostering an environment of professional growth and cultural integrity. Here, you’ll find a firm that values collaboration, encourages career development, and provides the resources necessary to succeed. We believe that in order to provide the best legal representation for our clients, we must first invest in the well-being and success of our team. You deserve the best—and we’re here to offer that by supporting our staff through mentorship, training, and growth opportunities. 

• Competitive Salary & Benefits: We offer a comprehensive benefits package, including medical and dental insurance, 401(k) plan, paid time off, and paid holidays. 
• Professional Development: We believe in continuous growth—whether through mentorship, ongoing training, or opportunities to take on increasing responsibilities. 
• Purpose-Driven Culture: As a firm, we are committed to standing up for those who need it most, ensuring that justice prevails for those suffering from injury and loss. 
• Teamwork & Support: Work in a collaborative environment where every team member is valued and plays a key role in the firm’s success.

Desired Outcomes for Success: 

• Meet with your team and establish a goal. When coming up with a goal, remember to think SMART. (Specific, measurable, achievable, realistic, and timely) 

Find Purpose and Growth at Bader Law 

Bader Law isn’t just a place to work—it’s a place where you’ll find purpose in your work and growth in your career. With a focus on client care and professional excellence, we give our attorneys the tools and support they need to succeed. You deserve the best, and we believe that this begins with treating our staff with respect, fostering a culture of growth, and giving them the resources to achieve their fullest potential. If you are passionate about justice, driven to succeed, and ready to take your legal career to the next level, we want you on our team.