Hybrid Closing Documents Specialist bei The Fay Group

Founded in 2008, The Fay Group is a diversified real estate services company offering a complete range of home ownership products and services to include mortgage servicing, property renovations, property management, realty, business purpose lending and insurance to homeowners, investors and clients nationwide. We consider the people behind those mortgages, and work hard to give them the best opportunity to stay in their homes by providing solutions to navigate the challenges of homeownership while working toward their long-term financial goals.

Our Constructive Loans business provides stable, reliable capital, flexible product solutions, speed, and competitive pricing to meet the real estate investment financing needs of brokers nationwide. Constructive offers programs for short-term fix & flip, DSCR rental properties, and lines of credit.

Reporting to the Closing Manager, this role serves as a key point of contact for identifying, investigating, and resolving funding-related issues.  The position is responsible for ensuring the accuracy, completeness, and compliance of all fully executed closing documents in accordance with company and investor guidelines. 
The role will collaborate closely with closers and processors to efficiently clear outstanding conditions at closing and funding.  Additionally, this role will support the resolution of escalated issues from external clients, ensuring a high standard of service and timely response.

Qualifications include:

• Strong verbal and written communication skills
• Strong interpersonal skills
• Collaborative work style; high team-orientation
• Excellent problem resolution skills
• Ability to manage multiple tasks and projects simultaneously
• Open to change; agile; high learning agility
• Strong analytical skills coupled with sound judgement
• Strong problem-solving abilities
• Ability to analyze and interpret data to identify opportunities and propose solutions
• Strong project management skills
• Strong attention to detail; strong compliance orientation; high quality of work product
• Ability to prioritize; effective time management
• Self-directed; ability to proactively ask questions and surface issues/ concerns
• Professional maturity, integrity, ability to maintain confidential data and information
• Strong business acumen; strong fiscal and technical aptitude
• High school diploma/GED or equivalent experience
• 3+ years’ of experience in the mortgage industry, preferred
• 2+ years’ experience in customer service
• Experience in Encompass or similar software, preferred
• Knowledge of state specific requirements
• Strong skills in MS Word, Excel and PowerPoint

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Featured Benefits

• Medical, Dental and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program
• Eligible for Hybrid Work Schedule with Remote Flex Days 

Fay Cares!

The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify.