Hybrid Dynamics 365 Business Analyst bei PD Instore

Description

Summary

The Microsoft Dynamics 365 Finance & Supply Chain Management Functional Business Analyst will serve as the primary liaison between business stakeholders and our D365 F&SCM system, ensuring optimal alignment between business processes and technology capabilities. This position will be responsible for analyzing business requirements, documenting processes, providing day-to-day user support, and driving continuous improvement initiatives within our Dynamics 365 environment. The role combines business analysis expertise with hands-on user support, requiring direct interaction with end-users to troubleshoot functional issues and optimize their system experience. The ideal candidate will have a strong understanding of manufacturing, warehouse management, and financial business processes, combined with the analytical skills to translate business needs into functional system requirements and the interpersonal skills to effectively support diverse user groups.

Essential Duties/Responsibilities

• Collaborate with business stakeholders across finance, manufacturing, and warehouse operations to gather, document, and analyze functional requirements.
• Create detailed process maps and workflows for manufacturing, warehouse, and financial operations using standard documentation tools.
• Provide first-level functional support to end-users experiencing D365 issues with manufacturing orders, warehouse transactions, and financial processes.

• Troubleshoot system errors, workflow problems, and data discrepancies by analyzing user actions and system configurations.

• Test D365 F&SCM functionality including production orders, inventory transactions, and financial postings to ensure proper system operation.
• Validate system configurations against business requirements and document any gaps or improvement needs.

• Create user-friendly training materials, step-by-step guides, and standard operating procedures for D365 processes.
• Conduct training sessions for new users and existing staff on system updates, new features, and best practices.

• Support D365 implementation and enhancement projects by coordinating between technical teams and business users.
• Facilitate meetings and workshops to gather requirements, review progress, and communicate changes to stakeholders.
• Performs other duties as assigned.
• Fosters a culture that values family, innovation, collaboration and empowerment.
• Follows all safety and workplace policies.

Competencies and Skills

• Strong analytical and problem-solving abilities with attention to detail for investigating system issues and process inefficiencies.
• Excellent written and verbal communication skills for explaining technical concepts to non-technical users and creating clear documentation.
• Customer service mindset with patience and empathy when supporting users of varying technical skill levels.
• Proficiency in Microsoft Office Suite (Excel, Word, Visio, PowerPoint) for data analysis, documentation, and presentations.
• Understanding of manufacturing processes including production planning, inventory management, and quality control procedures.
• Knowledge of warehouse operations including receiving, put-away, picking, packing, and shipping workflows.
• Familiarity with ERP systems and business process concepts, preferably Microsoft Dynamics 365 Finance and Supply Chain Management.
• Basic understanding of Power Platform tools (Power Apps, Power Automate, Power BI) and their business applications.
• Ability to learn new software systems quickly and adapt to changing technology requirements.
• Project coordination skills including meeting facilitation, task tracking, and deadline management.
• Capability to work independently while managing multiple priorities and support requests simultaneously.
• Initiative to identify process improvement opportunities and propose practical solutions.
• Ability to demonstrate and apply our workplace values.
• Flexibility to travel between multiple PD locations.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working environment.

Education/Certification

• Bachelor's degree in Business Administration, Information Systems, Operations Management, or equivalent work experience and/or education
• Microsoft Dynamics 365 Fundamentals (MB-900) certification preferred or ability to obtain within 90 days
• Business Analysis certification (CCBA, CBAP) or related credentials preferred

Experience

• Minimum 2-3 years of business analysis experience in manufacturing, distribution, or ERP environments
• Minimum 1-2 years of experience with ERP systems, preferably Microsoft Dynamics 365 F&SCM or similar platforms
• Experience with business process documentation, requirements gathering, and stakeholder management
• Familiarity with warehouse management systems and manufacturing operations preferred

Physical Requirements and Working Conditions

• Walking, sitting, bending, twisting, reaching, pushing, pulling and lifting may be required throughout the workday.

Benefits and perks we offer to full-time, regular employees

• Health, Dental and Vision Insurance
• 4% 401k Match with 5% Employee Contribution
• Paid Time Off
• Parental Leave
• 8 Paid Holidays
• Flex Time  
• STD, LTD and Group Life Insurance
• FSA and HSA Options
• Voluntary
  • Life Insurance
  • Critical Illness Insurance
  • Accident Insurance
  • Legal and Identity Theft Plans
• Employee Assistance Program
• Employee Referral Program
• Tuition Reimbursement
• Career Advancement
• Professional Development Opportunities
• Employee Recognition
• English as a Second Language Education
• Online Training Opportunities

Qualifications