Hybrid Financial Aid / Veteran Specialist bei Lakeshore College

 LAKESHORE'S MISSION:
Transform individuals to strengthen our communities through innovative and accessible learning.

Full-time Benefits Include:
Competitive health, dental, and vision insurance
Up to $3,000 in tuition reimbursement annually | Professional development and growth opportunities
6.95% Wisconsin Retirement System (WRS) savings - matched dollar for dollar | 403(b) and 457 retirement savings options
College paid life and disability insurance | Health and dependent care Flex Spending Accounts 
Onsite fitness center and walking path | Up to 8 weeks paid New Child Leave
Onsite wellness screenings I Relocation assistance available 

Lakeshore also offers generous paid time off starting with 10 days of vacation, 9 days of sick time, 6 days of personal leave,
10 holidays, and a one-week winter break.

Additional Perks:
Local discounts on food, entertainment, and events | Discounts on cell phone plans and rental cars
Common Read events | Culinary experiences from onsite emerging chefs | Identity theft protection
“Dress for your day” | Employee recognition and appreciation events
Campus closed six Fridays during the summer

Benefits begin the first of the month coinciding with or following hire.
For additional information on our vast array of benefits, read through our benefits guide.

SHIFT:  Day/evening/weekend hours | Flexible based upon the needs of the College

LOCATION:  Lakeshore College – Cleveland, Wisconsin

POSITION SUMMARY: Responsible for performing specialized work in Financial Aid with an emphasis in veteran benefits. Assist in coordination of all districts financial aid programs and agency benefits. Provide financial aid advising and recommendations to customers. Analyze, reconcile, and resolve issues with financial data for all financial aid programs. Provide an exceptional customer service experience to both internal and external customers throughout every interaction.

REASONABLE ACCOMMODATIONS/ADA: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

ESSENTIAL JOB FUNCTIONS (Other duties may be assigned):

(50%) Financial Aid

• Provide 5 Star Customer Service: Advise students regarding resolution of complex individual financial aid problems. Advise enrolled and prospective students concerning the financial aid process and financial planning of school-related expenses. Explain technical or complicated information concerning individual financial aid eligibility/awards in an informative and sensitive manner. 
• Financial Aid Authorization: Responsible for the authorization and release of financial aid in accordance with all regulations. Ensure that financial aid has been appropriately disbursed or credited based on the student status.
• Maintain Compliancy: Assist financial aid manager as needed. Assist in the development of office policies, procedures, and operational documents. Provide back up for assigned exit loan counseling. Serve as back up for communication generation. Serve as backup for submitting verification reporting. Serve as the college’s non-primary DPA.
• Processing Student Data Records: Import, export, and analyze data records using Serve as backup for monitoring incoming ISIRs for discrepancies and student outreach.
• Determine Satisfactory Academic Progress: Review each student aid recipient's academic performance and determine whether academic progress is being achieved and communicate results to internal and external customers. Analyze warning/probation/suspension/academic appeals and plans.
• Remote units and classes: Serve as backup for shared programs and consortium agreements for students and staff.
   

(50%) Veterans

• Certification and Eligibility: Coordinate veteran’s benefits with financial aid by maintaining and amending awards. Monitor satisfactory academic progress and program graduates. Report necessary information to the Veteran’s Administration and students. Process/analyze information received and send enrollment certifications either electronically using software or by paper copy. Calculate supplemental stipend payment for chapter 33 Post 9/11 veterans. Determine eligibility for veteran priority registration.
• Maintain Compliancy: Research and keep abreast of new and changing federal and state regulations and programs by attending education opportunities. Maintain student files according to Veteran’s Administration regulations, work with program reviewers for federal and local audits. Maintain membership and participation in WACRAO; serve as designated user to Federal Army Tuition Assistance and Navy Tuition Assistance; serve as the College’s primary Certifying Official. Coordinate and maintain WI GI Bill program. Submit and maintain listing of new program information and program changes to the federal Veteran’s Administration. 
• Complete Reporting: Complete required federal, state and local reports in a timely manner, such as state Veteran’s Administration forms. Collaborate with Student Billing regarding payments, refunds, and return of funds for federal and state Veteran’s Administration Benefits. Coordinate with required staff to receive and complete Department of Defense Memorandum of Understanding as well as Military Friendly School Survey within required timeframe.  
    

EDUCATION AND EXPERIENCE:

• Associate degree from a regionally accredited college or university in a related discipline required. Bachelor’s degree preferred. 
• Two to three years of relevant occupational experience required.
   

CERTIFICATIONS, LICENSURE, REGISTRATION:

• None
   

KNOWLEDGE:

• Knowledge of Lakeshore’s mission, vision, and strategic direction.
   

SKILLS:

• Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook, etc.). 
• Excellent written and verbal communication skills. 
• Strong organizational and time-management skills. 
• Effective interpersonal skills and customer service skills.  
• Strong critical thinking and problem-solving skills.

ABILITIES:

• Adapt quickly to new and changing technology. 
• Perform work accurately and thoroughly, with a high level of accountability and attention to detail.  
• Work independently, as part of a team and/or with minimal supervision. 
• Present self in a professional, ethical, and respectful manner at all times. 
• Use discretion and maintain a high level of confidentiality. 
• Prioritize and manage multiple projects or tasks, maintaining deadlines. 
• Establish and maintain effective working relationships and relate successfully with staff, students and all stakeholders.
  
   

PHYSICAL DEMANDS/WORK ENVIRONMENT:

• While performing the duties of this job, the employee is regularly required to sit and talk or hear.
• The employee frequently is required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. 
• The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 25 pounds. 
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work environment may require multi-tasking.  
• The noise level in the work environment is usually moderate. 
  
   

This job description is designed to cover the basic functions of the job and is not considered a detailed description of every job duty that is required, other duties may be assigned as needed. Duties, responsibilities, and activities may change at any time with or without notice to ensure the successful delivery of organizational objectives. 

CONDITION(S) OF EMPLOYMENT:
•    Employment conditional on completion of a Background Information Disclosure (BID) with the results acceptable to the College.

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