Job Summary: The Hospitality Specialist I provides administrative and organizational support and serves as the initial point of contact for the Company, its’ clients, visitors, employees, and associates. This individual is the face of the company and the our guests interact with first. This role includes a multitude of responsibilities within the goal of fostering an environment that promotes our company values.

Essential Functions:

• Welcome and assist visitors in a friendly and professional manner.
• Maintain offer security by logging in guests who visit departments within the Company, issue protective gear as needed for guests entering restrictive areas.
• Answer incoming telephone calls, screen and forward to the correct department.
• Handle basic inquires, receive and process incoming and outgoing mail and distribute to respective departments.
• Copy, scan and file documents as requested by any department and/or sales team member.
• Maintain the cleanliness and organization of the Reception area.
• Ship via FedEx and Regular mail as requested. Schedule FedEx pick ups and ensure shipments are scheduled for pick up before the end of business day. This includes but is not limited to standard USPS mailings and certified/return mail receipt items.
• Receive and process all incoming mail and packages from FedEx, UPS, USPS, Amazon, Staples etc. Distribute accordingly to the correct personnel and/or department.
• Provide support in team incentive projects including birthday and anniversary billboard monthly updates and other team building projects as needed.
• Assist any department with administrative tasks as needed.
• Maintain strict confidentiality of all company, employee, and customer information.
• Maintain office supply inventory, order additional supplies as needed and stock items in supply cabinet as received.

Competencies:

Communication - Delivers clear, effective communication and takes responsibility for understanding others.

• Organizes, expresses, and communicates ideas clearly in writing.
• Ensures that regular communication occurs based on the needs of the work, the individual, management or the situation.
• Uses analogies, visuals, and other techniques to tailor communications to specific audiences.
• Utilizes skill in presenting information, analysis, ideas and positions in a clear, succinct, accurate, convincing manner, as is appropriate with the audience.
• Identifies and uses effective communication channels and methods (e.g., presentations, electronic dissemination, social media).
• Clearly and effectively conveys information verbally.
• Asks appropriate questions

Customer Service - Demonstrates a commitment to public service; serves and satisfies internal and external customers; holds self accountable for quality outcomes.

• Establishes and maintains credibility with the public, customers, and co-workers.
• Works with customers to assess their needs to meet/exceed requirements and expectations.
• Conveys a positive attitude when interacting with customers and staff.
• Identifies opportunities to improve customer service and satisfaction.
• Engages the customer as a partner in delivering service.
• Recognizes that customer feedback is an opportunity to improve performance, and identifies the need for any changes in service delivery.
• Understands customers and takes a proactive approach to meeting their needs in an effective and timely manner.
• Builds and maintains effective working relationships and partners with customers.

Interpersonal Relations - Develops and maintains effective relationships with others; relates well to people from varied backgrounds and in different situations; shows understanding, courtesy, tact, empathy, concern, and politeness.

• Relates to people in an open, friendly, and professional manner.
• Cooperates and works to gain support and commitment from others when performing tasks.
• Discusses subjects in a constructive manner, with all levels of staff.
• Fosters cooperation, collaboration, and communication to facilitate consensus and accomplish tasks.
• Demonstrates diplomacy by approaching others about sensitive issues in non-threatening ways.
• Fosters an environment conducive to open, transparent communications among all levels.
• Notices and accurately interprets what others are feeling, based on their word choices, voice tones, facial expressions, and other nonverbal behavior.
• Presents oneself in a professional manner to maintain image and credibility.

Teamwork - Works with and helps others to accomplish objectives.

• Participates willingly and effectively on team assignments and projects.
• Identifies areas of personal expertise and seeks out opportunities to lend expertise to working groups to maximize outcomes.
• Solicits input from team members.
• Fosters a working atmosphere conducive to collaborative efforts.
• Listens to constructive feedback and incorporates suggestions to achieve collective objectives.

Adaptability - Adapts quickly to change and easily considers new approaches.

• Understands changes in work tasks, situations, and environment as well as the basis for change.
• Persists towards solutions and goals in changing circumstances.
• Acknowledges new information and adjusts responses accordingly.
• Adjusts timelines, results and expectations appropriately to changing needs.
• Overcomes obstacles to achieve results.
• Thinks and acts effectively under pressure.
• Identifies ways to incorporate new practices into existing framework.
• Remains flexible and open to new ideas and encourages others to value change.

Required Skills/Abilities:

• Excellent and accurate written and verbal communication skills.
• Ability to accurately route calls from a multi-line phone system.
• Excellent customer relations skills including ability to provide a positive and client-oriented demeanor.
• High quality computer skills in Microsoft Office, Outlook, Teams, and other software.
• Ability to use professional discretion and maintain confidentiality.
• Ability to work effectively and efficiently in a fast-paced environment.

Minimum Requirements:

• High School Diploma and/or GED equivalent or a minimum of 2 years of experience in an Administrative and/or Reception role.
• Valid Driver’s License.
• Must be legally authorized to work in the United States.
• Must be able to read, write, speak, and understand English.

Physical Requirements:

• Sims Crane & Equipment maintains a firm commitment to providing a safe and healthy work environment for its employees and quality services to its clients. Sims Crane & Equipment is a drug-free workplace. Must be able to pass a post-offer / pre- placement drug screen. Must also submit to a post-offer / pre-employment background report & motor vehicle check.
• Work is performed in a standard office environment with prolonged periods of sitting at a desk and working on a computer. Subject to standing, walking, bending, reaching, stooping, and lifting objects up to 25 pounds at times.

Disclaimer: An employee must be able to perform the essential functions of the job, with or without reasonable accommodation.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Sims Crane & Equipment is proud to be an Equal Opportunity Employer/Drug and Alcohol-Free Workplace. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity and age.