Hybrid Receptionist/Project Coordinator bei Marsh Furniture Company

Description

Marsh Kitchen & Bath is seeking a Receptionist / Project Coordinator for its Winston showroom. Marsh Kitchen & Bath is an industry leader in kitchen and bath design, operating showrooms in the Triad and Charlotte areas of North Carolina. As a member of our team, you will be providing reception, sales, design, and administrative support to our design teams. As the first point of contact for customers, you will be responsible for creating a warm, inviting, and friendly introduction to Marsh K&B.

Duties / Responsibilities:

• Greet and educate customers on the products and services Marsh Kitchen & Bath offers to make their dream kitchen and/or bath a reality.
• Assist walk-in customers with browsing the showroom, answering questions, and gathering details needed for follow-up actions.
• Manage administrative duties, scheduling and rescheduling appointments, handling basic inquiries, and ensuring literature and samples are well-stocked and presented neatly.
• Provide sales, design, and administrative support to designers and other coordinators.
• Provide exceptional customer service to builders, homeowners, and internal peers.
• Learn and execute the Marsh X process to ensure accurate and precise quotes and proposals.
• Provide daily support using 20-20 Design software; prepare layouts and perspectives.
• Place orders for all materials needed for jobs, including cabinets, hardware, glass, accessories, and countertops.
• Organize and upkeep scheduling for assigned designer(s); schedule deliveries and installations within the MarshX system.
• Document customer orders, changes, and notes in the MarshX system.
• Serve as a liaison between the customer and the salesperson. This includes calling customers to verify deliveries, handling incoming calls, and scheduling deliveries.
• All other duties assigned by the supervisor or requested by the sales and design team.

Requirements

To ensure success as a Receptionist / Project Coordinator, you should have:

• Five years of customer service experience and/or in a design-related field. Experience in retail, kitchen and bath remodeling, or construction/builder environments is a plus.
• High School diploma; 20-20 Design experience and/or interior design degree a plus.
• Excellent interpersonal, organizational, and problem-resolution skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
• Ability to multi-task with strong attention to detail.
• Excellent organizational and time management skills.
• Cheerful, customer service-oriented attitude.
• Ability to learn and follow processes, policies, and procedures.
• Ability to work independently and as part of a team.
• Enthusiastically embrace our brand promise ensuring everything you do is Beautifully Done.
• Flexibility to adjust based on priorities and needs.
• Willingness to perform other duties as assigned.
• Marsh Kitchen & Bath offers competitive compensation and benefits packages.
• This is a full-time position with working hours Monday – Friday, 8 am – 5 pm. Saturday and evenings on occasion, as needed.
• In this role, you can expect to work in a comfortable office/showroom environment that includes long periods of sitting with heavy computer/phone use.
• Receptionist responsibilities are estimated to require 40% of your time, while Project Coordinator duties for the Design/Sales team are projected to require 60% of your time. Subject to change.

ABOUT MARSH KITCHEN & BATH

Marsh Kitchen & Bath is the retail division of Marsh Furniture Company, operating four showrooms in North Carolina. Our showrooms are stocked with cabinets, but our end product is design and installation services that lead to beautiful and livable spaces. As an independent, family-owned brand, we can use outstanding planning, project management, and communication to create a highly personal, well-designed, confidence-inspiring experience for the customers we serve.

ABOUT MARSH FURNITURE COMPANY

Marsh is a family-owned cabinetry manufacturer with a 117-year legacy of innovation, reliability, and service. We design and produce high-quality, handcrafted cabinetry that brings unique beauty and function to homes across the Eastern U.S. But even more importantly, we're proud to continue our tradition as a responsible employer, dedicated not only to our customer's satisfaction but also to that of our employees, their families, and our communities.

Marsh’s heritage as a family enterprise can’t help but find its way into our products. After all, the kitchen is where families gather, and we never forget that this is where our products live. Our devotion to family extends to those of our suppliers, our dealers, and, of course, our employees. Cabinetry is our specialty, but our relationships with others is what defines us. We invite you to become the newest member of our family.

Marsh Furniture is an Equal Opportunity Employer.

The policy of Marsh Furniture is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual’s race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy or any other categories protected by applicable federal, state or local laws.