Hybrid Executive Operations Assistant bei Flint Holding Company LLC

Description

Role: Executive Assistant

Location: Kansas City 

Investor: General Atlantic

About Flint Group

Headquartered in Kansas City and founded in 2019 by industry veterans Collin Hathaway (Chairman) and Trevor Flannigan (CEO), Flint Group is a leading platform providing high-quality HVAC, plumbing and electrical (“HVAC+”) services to residential customers. Today, Flint is comprised of 9 longstanding market-leading brands across 15 primary markets in the U.S., including St. Louis, Seattle, Portland, Houston, Boston, Denver, and Philadelphia. The Company will continue to acquire and grow best-in-class local HVAC+ brands.

The HVAC+ residential services industry is estimated to be a ~$150B+ growing at a ~5% CAGR. The sector is largely non-discretionary due to the mission-critical nature of HVAC and plumbing systems. The HVAC+ market is highly fragmented with 70%+ of the market being served by independent contractors and mom & pop providers.

Flint has a proven track record of driving topline and earnings growth post-acquisition at the local level through: (i) investing in the local leadership team, facility and technology, (ii) optimizing business mix (e.g., adding service lines) and improving lead flow, (iii) leveraging economies of scale (e.g., OEM agreements, group purchasing), (iv) sharing best practices to improve performance, and (v) leveraging technology and analytics to measure KPIs, drive insights and increase accountability.

Position Overview

Reporting directly to Flint’s CEO, the Executive Assistant will be responsible for high-level administrative support to senior executives by managing schedules, coordinating meetings, handling correspondence, arranging travel plans, and conducting research.

Role and Responsibilities:

Execution and Collaboration

• Manage professional scheduling for CEO, COO, CFO, including agendas, mail, email, phone calls, client management, and other company logistics 
• Coordinate complex scheduling and calendar management, as well as content and flow of information to executives
• Manage senior executives’ travel logistics and activities, including accommodations, transportation, and meals
• Provide administrative and office support, such as typing, spreadsheet creation, and maintenance of filing system and contacts database
• Lead planning, execution, and follow-up for internal trainings and key company events, including vendor management, budgets, logistics, materials, and participant communication.
• Prepare and format PowerPoint presentations for board meetings, executive sessions, and company events.
• Oversee Kansas City HQ office operations, maintaining a clean, organized, and guest-ready environment, coordinating repairs, supply needs, budgets, and hospitality.
• Maintain professionalism and strict confidentiality with all materials
• Organize team communications and plan events, both internal and off-site

Performance Analysis and Optimization

• Plan and coordinate work to ensure that leadership’s priorities are met, organizational goals are achieved, and best practices are upheld
• Maintain and refine internal processes that support executives companywide, and coordinate internal and external resources to expedite workflows
• Support operations team with data reporting and project management on key value creation projects 
• Develop and implement standardized processes, templates, and checklists for recurring trainings and events to ensure consistent delivery.
• Proactively identify gaps, process improvements, and operational enhancements, and present solutions to leadership in weekly 1:1s.

Target Profile

We are seeking a growth-oriented candidate with extensive experience working closing with executives to support a high growth organization.

Key Experience

• 3 more years of experience in an administrative role reporting directly to upper management
• Experience in developing internal processes and filing systems
• Proficiency with office productivity tools and an aptitude for learning new systems
• Excellent computer skills, including the Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel)
• Exceptional writing, editing, and proofreading skills
• Experience coordinating multiple projects concurrently with successful outcomes

Desired Competencies

The Executive Assistant must be comfortable with coming into a young, high-growth lean business and be hands-on and willing to roll up their sleeves.

• Collaboration: Strong interpersonal skills with the ability to collaborate effectively with cross-functional teams and external partners.
• Communication:  Excellent written and verbal communication skills.
• Adaptability: Ability to thrive in a fast-paced environment and adapt to changing priorities and circumstances.
• Attention to Detail: Strong attention to detail, ensuring accuracy and quality in all marketing materials and initiatives.
• Continuous Learning: Eagerness to stay updated on industry trends, best practices, and emerging technologies in marketing.
• Time Management:  Strong time-management skills and an ability to organize and coordinate multiple concurrent projects.
• Ownership Mindset: Ability to anticipate executive needs, push for clarity, and act without waiting for direction while balancing alignment with leadership priorities.