Hybrid Member Relations Manager and Executive Assistant| Raleigh Country Club bei McConnell Golf

McConnell Golf is seeking a Member Relations Manager and Executive Assistant to join our dynamic team to coordinate membership sales and marketing efforts for Raleigh Country Club.

This full-time position offers outstanding benefits including medical, dental, vision, life, 401(k), paid time off, and a daily complimentary staff meal.

Raleigh Country Club is a McConnell Golf Property. To learn more about the club, please visit our website at ___________.

To learn more about McConnell Golf, please visit www.mcconnellgolf.com.

Responsibilities

• Executive & Administrative Support

  • Provide direct administrative support to the Chief Operating Officer and other corporate executives, including calendar management, document preparation, meeting coordination
  • Assist in drafting, reviewing, and track of member agreements, vendor contracts, and other legal documents
  • Ensure compliance with applicable laws, club bylaws and contractual obligations, for example filing or renewing of licenses
  • Maintain a secure and organized system for storing and retrieving contracts and legal documents
  • Monitor contract timelines, renewals and obligations to ensure timely execution and adherence to terms
  • Coordinate with legal counsel and club leadership to ensure all contracts are accurate, compliant, and up to date.
  • Draft professional correspondence, memos, and internal communications.
  • Serve as a point of contact for inquiries from vendors, members, and staff.

  Member Relations & Accounts Management

  • Serve as the primary corporate contact for member inquiries regarding billing, statements, account changes, and other operational questions.
  • Respond to member calls and emails promptly and with a service-oriented mindset, resolving issues effectively and escalating when necessary.
  • Assist the accounting department in managing accounts receivable, ensuring timely and accurate posting of payments, adjustments, and credits.
  • Monitor and reconcile member accounts, identifying and resolving discrepancies in a timely manner.
  • Coordinate with club General Managers and accounting to maintain accurate membership records and ensure smooth communication between clubs and the corporate office.

  Financial & Reporting Support

  • Assist in preparing member account statements and monthly billing cycles.
  • Generate and distribute reports related to accounts receivable, member account activity, and outstanding balances.
  • Track contract obligations that impact financial transactions, membership billing, or vendor payments.

  Operational & Project Support

  • Support corporate initiatives and special projects related to member engagement, operational efficiency, and compliance.
  • Maintain organized electronic and physical filing systems for contracts, financial records, and correspondence.

Qualifications

• Education & Experience:

  • Bachelor’s degree in Business Administration, Accounting, or related field preferred.
  • Minimum of 3–5 years of experience in executive administrative support, contract management, or accounting operations, ideally in hospitality, private clubs, or a membership-based business.

  Skills & Competencies:

  • Strong understanding of legal contracts and ability to assist with researching and providing follow up information
  • Knowledge of accounts receivable processes and basic accounting principles.
  • Exceptional communication skills (both written and verbal) with a professional and courteous demeanor.
  • High attention to detail with excellent organizational and time-management abilities.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); experience with club management or accounting software a plus.
  • Ability to handle confidential information with discretion.
  • Service-minded approach with a focus on building positive relationships with members and staff.