Hybrid Multi-Site Service Manager bei Columbia Residential
Columbia Residential · Atlanta, Vereinigte Staaten Von Amerika · Hybrid
- Professional
- Optionales Büro in Atlanta
Multi-Site SERVICE MANAGER
General Statement of Duties: The Multi-Site Service Manager is a result-driven leader responsible for maintaining properties' physical condition and marketability. Effectively develops and leads strong maintenance teams to accomplish short and long-term objectives for assigned properties and achieve established performance benchmarks. Each Senior Service Manager oversees more than one property. This is a hands-on position as well as a developmental position.
Maintain a high degree of trust, loyalty, and truthfulness as a Fiduciary of Columbia Residential.
Supervision Received: Reports to Community Manager.
Compensation: This is an hourly position.
Essential Functions of the Position:
Responsible for meeting or exceeding established performance benchmarks for contributing to the financial performance and managing the portfolio’s operations following company and regulatory guidelines:
- Supervisor turnkey, ensure that apartment homes are rent-ready within five business days.
- Instruct staff in work policies, procedures, safety procedures, and the use of maintenance equipment.
- Ensure service requests are completed within company standards. Follow up on service requests to assure the highest quality customer satisfaction.
- Conduct and/or assist with quarterly housekeeping inspections.
- Ensure contractor's repairs meet specifications and established standards.
- When necessary, plan and prepare service staff work and lunch schedules.
- Manage budget by controlling expenses.
- Attend and participate in resident meetings and events.
- Accurately complete reports as required.
- Manage warranties and coordinate with contractors to schedule repairs.
- Counsel staff to resolve performance and human resource issues.
- Inspect maintenance equipment weekly to ensure that it is working properly.
- Conduct annual performance evaluations.
- Conducted inventory of current stock and ordered parts/supplies to ensure that supplies and equipment were available in adequate amounts.
- Maintain asset inventory system for internal audit purposes.
- Ensure the maintenance team is in company-approved uniform.
- Perform other duties as assigned by management.
- Will schedule and be part of an on-call schedule.
- Maintain all required maintenance logs, find below:
- Environmental Protection Agency log (EPA) which documents refrigerant along with copies of invoices.
- Mold.
- Inspection.
- On Call.
- All others as required.
Skills/Specialized Knowledge:
- Ability to read, write, understand, and communicate effectively with a team.
- Ability to use a personal computer and working knowledge of Microsoft Word, Outlook, and Excel.
- Heating, Ventilating, and Air Conditioning (HVAC) knowledge is required.
- Knowledge of (property) site functionality.
- Strong organizational and time-management skills.
- Excellent customer service and interpersonal skills.
- Ability to negotiate a contract.
- Ability to set goals and consistently meet deadlines.
- Ability to use standard maintenance tools and equipment in a training capacity.
- Ability to perform intermediate mathematical and accounting calculations.
- Knowledge of federal fair housing laws and any applicable local housing provisions.
- Ability to multi-task.
- Ability to make quick and effective decisions.
- Ability to analyze and resolve problems.
- Ability to cope with and defuse situations involving angry or difficult people.
- Ability to successfully delegate.
- Ability to manage a team.
- Ability to conduct interviews.
- Ability to train.
- Ability to maintain flexibility and creativity in a variety of situations.
- Ability to maintain confidentiality.
- Ability to drive an automobile.
Education and/or Experience:
- A high school diploma or equivalent is required.
- College degree preferred.
- Minimum of 2 years previous experience in property management maintenance, and other building maintenance.
Required licenses or Certifications:
- Current driver's license and automobile insurance.
- EPA Certified Type II or Universal.
- Certified Pool Operator (CPO) certification.
- Other licenses and/or certifications as required by state law.
Other Requirements:
- Must comply with all safety regulations including, but not limited to the use of back braces, safety goggles, and gloves when appropriate.
- Must always be reachable via phone except during approved time off.
- Some travel may be required.
- Will be on an emergency call.
Physical Demands:
- Standing, walking, and/or sitting for extended periods.
- Frequent handling, use of hands, fingers, talking, and hearing.
- Moderate climbing, bending, stooping, kneeling, crouching, reaching, lifting, and feeling.
- Pronounced visual acuity (near and far) and field of vision.
- Ability to judge distances and spatial relationships.
- Ability to identify and distinguish color.
- Ability to distinguish the differences or similarities in odors, such as a gas leak.
Mental Functions:
- Ability to compare, copy, compute, compile, analyze, coordinate, synthesize, negotiate, communicate, and instruct.
- Ability to tolerate stressful situations.
- Ability to work under minimal supervision.
Work Environment:
- Exposure to noise, vibrations, and atmospheric conditions, as well as working in confined or restricted spaces.
Hazards:
- Exposure to burning fuel, explosive substances, or radioactive rays or waves.
- Potential exposure to environmental hazards, chemicals, electrical shock, heights, moving mechanical parts or machines, fire, and radiation.
Our Mission:
Provide quality, safe, and affordable housing for low and moderate-income families Provide an environment for its team members to excel and be recognized and rewarded for their accomplishments Provide the Principals and Partners a fair return on their effort and investment
Core Values:
EXCELLENCE | INTEGRITY | RESPONSIBILITY | RESPONSIVENESS |RESPECT | CHARACTER