Position Purpose
Under the direction of the Human Resources Director this position manages all functions associated with the administration of the Agency’s employee benefit program. This position coordinates and manages all aspects of employee benefits, to include, but not limited to: health insurance, dental, vision, Paid Family Leave, workers compensation claims, and employee assistance program (EAP). Ensures compliance with and reporting requirements as mandated by state and federal laws. Fully engaged with the operation of the Abila Human Resources Software Module, benefits section. Maintain positive relationships with all internal and external customers.
Essential Job Responsibilities – Performance Indicators
Benefits Administration
- Manage and schedule employee benefits enrollment. Processes employee benefit transactions across multiple insurance platforms and collaborates closely with the payroll specialist to ensure timely and accurate benefit processing.
- Coordinate and correspond with various internal and external customers, such as agencies and benefit plan administrators (external); directors, managers, departments and staff (internal).
- Maintain in-depth knowledge and expertise in employee benefits services, makes recommendations on pending legislative actions regarding benefits, conduct benefits research, responds to benefits issues, and answers benefits queries.
- Analyze the flow of employee benefits data and develops internal procedures, guidance, and training for staff to facilitate the timely and accurate update of employee information and benefits records.
- Identify necessary changes in business processes to ensure efficient and accurate workflow and the best utilization of system capabilities in order to fit the Agency business needs. Works with HR and Finance staff to develop and implement improved processes.
- Administer and manage the Agency’s employee benefits plan, to include, but not limited to health, dental, and vision plans, premium rates, Paid Family Leave, and workers compensation claims and leave requests.
- Researches and recommends to the Joint Labor Benefits Committee (JLB) cost containment strategies and options.
- Ensure compliance with Federal and State laws, including, but not limited to Affordable Care Act, Consolidated Omnibus Budget Reconciliation Act (COBRA), Health Insurance Portability and Accountability (HIPPA), Family Medical Leave Act (FMLA), Oregon Family Leave Act (OFLA), etc.
- Responds to employee questions regarding health insurance benefits (Paid Family Leave, CMS) and assists employees in resolving claims issues.
- Identifies changing systems needs due to legal or contractual changes affecting benefits.
- Researches and evaluates complex human resource and employee benefit issues; develops effective solutions and options; develops costing and implementation proposals.
- Develops and implements short and long-term work-plans and sets priorities
Miscellaneous Administrative Support
- Participate in Safety Committee Meetings to act as HR Representative.
- Assist supervisors and staff with HR/personnel data, policy and procedure requests.
- Assist with special assignments to include data collection and preparation of various documents related to collective bargaining and grievance resolution documentation, as well as other HR related matters.
- Perform other duties as requested by HR Director
All communications are potentially sensitive and are subject to Head Start’s policy on confidentiality.
Minimum Qualifications:
- Associate’s degree in Human Resources, Business Administration, or related field; HR certification (PHR, SHRM-CP) preferred. If not certified, SHRM-CP or SHRM-SCP certification must be obtained within two years of hire.
- 1-3 years of HR experience, with knowledge of employment laws and recruitment best practices.
- Bilingual in English and Spanish preferred.
- Proficient in Microsoft Office 365 (Outlook, Excel, Work)
- Strong organizational skills with the ability to multitask and prioritize effectively.
- High attention to detail and ability to meet deadlines.
- Team-oriented with clear, professional communication skills (verbal and written).
- Ability to handle sensitive information with discretion.
- Valid driver’s license, auto insurance, and reliable transportation to travel to various sites and recruitment events.
- Enrollment in the Oregon Department of Early Learning and Care Central Background Registry (CBR) prior to start date and maintain active enrollment, with renewal required every 5 years.
- Pediatric CPR & First Aid certified within 30 days of employment.
- Health Appraisal Questionnaire is required at hire and will be updated every two years.
Physical/Mental Abilities and Processes
- Frequent sitting for long periods using computer keyboard, telephone and other office machines.
- Ability to work independently and maintain professional boundaries and confidentiality.
- Strong organization and time management skills, ability to meet tight deadlines and work under pressure.
- Regular standing to file documents, make copies, faxing etc.
- High level of efficiency, accuracy and attention to detail.
- Occasional lifting up to 25 pounds, stooping, bending standing and reaching.
Position information
- 52 weeks per year
- Supervised by Director of Human Resources.
Updated: August 2021, February 2023, July 2025
This job description was last updated on 07/16/2025. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This job description is subject to change at any time.
Head Start of Lane County is an EEO Employer.
Head Start of Lane County is an Equal Employment Opportunity Employer. All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.
