Hybrid Group Coordinator bei Method Co.
Method Co. · Atlanta, Vereinigte Staaten Von Amerika · Hybrid
- Junior
- Optionales Büro in Atlanta
You know that feeling? When you walk into a hotel or a restaurant and everything and everyone just feels right? Where every detail is so considered, where everything is so seamless, that you can let out a deep sigh and really relax?
We create that feeling, with passionate people like you.
FORTH is thrilled to announce a variety of opportunities at our brand-new property that opened summer 2024. It's a haven of luxury on the BeltLine's Eastside Trail that seamlessly combines a world-class hotel, an exclusive members club, exceptional dining experiences, and a holistic program of wellness treatments.
We're setting a new standard for the hospitality industry, so we're seeking talented individuals who hold themselves to a higher standard, too.
If you're dedicated, detail-oriented, and committed to delivering premier hospitality, we invite you to join the founding team that's creating this destination. FORTH stands for luxury, innovation, and community; contribute the energy, skills, and creativity that only you can.
The Group Coordinator supports the Sales & Events team at FORTH Atlanta by managing the administrative, operational, and client-facing aspects of corporate and social group bookings. This role plays a key part in ensuring seamless coordination of group logistics, accurate commission tracking, and an elevated experience for clients and internal stakeholders. The ideal candidate is organized, communicative, and confident managing multiple tasks with a hospitality-first approach.
Key Responsibilities
Group Coordination & Client Communication
- Support Corporate and Social Group Sales Managers with room block administration, contracts, and client correspondence.
- Act as a primary liaison for group bookings and overflow requests.
- Monitor group timelines to ensure all deadlines (cut-off dates, attrition, deposits) are met.
- Prepare rooming lists, welcome letters, and pre-arrival materials for clients.
- Manage post-booking updates including upgrades, changes, and amenity coordination.
Administrative & System Support
- Maintain accurate and up-to-date group booking information in OSEM, HubSpot, and/or Opera PMS.
- Generate group contracts and amendments; route through digital signature platforms such as Sertifi.
- Update internal sales calendars and maintain team visibility on all active and upcoming groups.
- Provide general administrative support to the Sales team, including reporting, organization, and documentation.
- Assist with on-property group logistics such as welcome amenities or branded touches when needed.
Commission Tracking & Management
- Track all commissionable bookings, including third-party intermediaries and agency partners.
- Confirm commission structures at time of contracting and maintain records accordingly.
- Coordinate with Accounting to ensure accurate and timely payout of commissions.
- Maintain a detailed commissions log and resolve discrepancies in collaboration with sales and finance teams.
Interdepartmental Coordination
- Coordinate with Reservations, Front Office, Housekeeping, and F&B to communicate group needs.
- Participate in internal Sales & Events meetings and provide timely updates on group activity.
- Collaborate with Marketing when branded assets or guest experiences are needed for groups.
Guest Experience & Brand Standards
- Represent FORTH’s elevated hospitality standards by offering personalized service and clear communication to group contacts.
- Facilitate branded guest experiences, including welcome notes, curated gifts, and wellness-related touches.
- Ensure group execution aligns with FORTH’s aesthetic, values, and guest experience standards.
Skills & Qualifications
- 1–3 years experience in hotel sales, reservations, or hospitality support roles.
- Previous experience in luxury or lifestyle hospitality preferred.
- Highly organized with strong communication and interpersonal skills.
- Comfortable working in multiple systems, including Microsoft Office and CRMs (OSEM, HubSpot, Opera, Sertifi preferred).
- Understanding of commissions, agency relationships, and contract workflows.
- Service-driven team player with the ability to manage competing priorities independently.
Success Indicators
- Accurate and timely execution of room block setup and client communications.
- Commission tracking and payment process flows without errors or delays.
- Strong interdepartmental relationships and clear communication across teams.
- Positive feedback from internal stakeholders and group contacts alike.
Method Co., along with its affiliates, is an equal opportunity employer and is committed to an inclusive workplace free from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply.
Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
