Hybrid Customer Service Representative (Goleta, US, 93117) bei Mann+Hummel

Role Summary

This is an Onsite position based at our location in Goleta, CA. 

The Customer Service Representative is a critical role acting as the “face of MANN+HUMMEL” with customers while managing every customer order. This requires a person with great energy and attention to detail.

JOB RESPONSIBILITIES

• Manage customer orders and ensure information is accurate and complete
• Work with Supply Chain / Scheduling to communicate order details and set ship dates
• Enter customer orders in SAP
• Issue all documents relevant to the Sales process (Order Confirmation, shipping documents, invoices, pro-forma invoices)
• Process customer invoices and billing requests
• Obtain shipping details and freight quotes
• Track customer orders and facilitate expediting if required
• Communicate order updates to sales team and customers
• Represent customers at scheduling meetings
• Work with global teams to communicate order process and ensure on-time customer delivery
• Document and improve order management process and associated work instructions
• Working with a cross-functional team, develop recommendations and help to implement processes and programs to improve on time deliveries
• Other duties as assigned 

REQUIREMENTS

Education:
• High School Diploma or GED

Experience:
• 3 years’ minimum experience in a Customer Service role

Required Skills:
• Basic knowledge of Microsoft Office Tools (Word, Excel, PowerPoint)
• Excellent English speaking, written, and presentation skills
• Strong phone contact handling and active listening skills
• Customer orientation and ability to adapt/respond quickly to different types of personalities
• Ability to multi-task, prioritize, and manage time effectively
• Attention to detail

Preferred Education, Experience and Skills:
• Bachelor’s Degree
• Familiarity with CRM systems and practices (SalesForce preferred)
• Previous Customer Service experience in a manufacturing or industrial environment

Pay Range is : $26.00/Hour - $31.00/Hour DOE.

#LI - Onsite