Hybrid Team Lead - Customer Relations & Escalations Management bei Just Energy

%3Cp style=%22background-color:white;margin:0in;mso-add-space:auto;%22%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Cstrong%3ETitle:%3C/strong%3E Team Lead - Customer Relations %26amp; Escalations Management%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp style=%22background-color:white;margin:0in;mso-add-space:auto;%22%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Cstrong%3ELocation:%3C/strong%3E Houston, Texas%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp style=%22background-color:white;margin:0in;mso-add-space:auto;%22%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Cstrong%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp style=%22background-color:white;font-family:Arial;margin:0in;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:0in;text-align:justify;vertical-align:middle;%22%3E%3Cspan style=%22background-color:white;color:black;font-size:14px;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%27Times New Roman%27;%22%3E%3Cstrong%3EWho We Are:%3C/strong%3E%3C/span%3E%3C/span%3E%3Cspan style=%22color:black;font-size:14px;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%27Times New Roman%27;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:0in;text-align:justify;vertical-align:middle;%22%3E%3Cspan style=%22background-color:white;color:black;font-size:14px;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%27Times New Roman%27;%22%3EJust Energy is a consumer company focused on essential needs, including electricity and natural gas; health and well-being, such as water quality and filtration devices; and utility conservation, bringing energy efficient solutions and renewable energy options to consumers. Currently operating in the United States and Canada, Just Energy serves both residential and commercial customers. Just Energy is the parent company of Amigo Energy, Filter Group Inc., Hudson Energy, Interactive Energy Group, and Tara Energy.%3C/span%3E%3C/span%3E%3Cspan style=%22background-color:white;color:black;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%27Times New Roman%27;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;font-family:Arial;line-height:normal;margin-bottom:0in;text-align:justify;vertical-align:middle;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22background-color:white;margin:0in;mso-add-space:auto;%22%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Cstrong%3EAbout the role:%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp style=%22background-color:white;margin:0in;mso-add-space:auto;%22%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp style=%22background-color:white;margin:0in;mso-add-space:auto;%22%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3EWe are looking for an innovative and energetic leader to lead our %3Cstrong%3ECustomer Relations %26amp; Escalations Management team%3C/strong%3E. This team handles a variety of customer service elements including but not limited to escalated call handling, red flag call audits and coaching, online customer reviews and response management, customer survey reviews and de-escalation. The role involves leading a team of advanced experienced subject matter experts (SMEs) in their Energy Advisor roles.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp style=%22background-color:white;margin:0in;mso-add-space:auto;%22%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp style=%22background-color:white;margin:0in;mso-add-space:auto;%22%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3EThis leadership role is expected to help the team navigate some of our more complex customer inquiries and issues while fostering an environment of ownership and accountability while delivering customer solutions! The primary responsibility is to manage, train, develop, coach, monitor and empower team members to provide customers with a superior service and retention experience. Quite a lot of the issues coming to this team involve execution in unchartered waters in the sense each customer case involves unique issues and equally creative solutions. It is extremely important for our leader to be able to balance the ability to solve unique problems by applying our business rules, while helping the team to think independently and creatively. The ability to bounce multiple simultaneous priorities while remaining calm during escalations and ensuring that the team is accountable in closing cases will be a key success criterion for this role.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp style=%22background-color:white;margin:0in;mso-add-space:auto;%22%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp style=%22background-color:white;margin:0in;mso-add-space:auto;%22%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3EThe role also includes the ability to support the transference of skills and knowledge obtained in the training into practice and production thereby meeting and exceeding key performance objectives. We are looking for someone who can lead a team to reach new heights in customer service and performance.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp style=%22background-color:white;margin:0in;mso-add-space:auto;%22%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Cstrong%3E%26nbsp;%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp style=%22background-color:white;margin:0in;mso-add-space:auto;%22%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Cstrong%3EJob Duties and Responsibilities:%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp style=%22background-color:white;margin:0in;mso-add-space:auto;%22%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli style=%22background-color:white;text-indent:-0.25in;%22%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22font-feature-settings:normal;font-kerning:auto;font-optical-sizing:auto;font-size-adjust:none;font-stretch:normal;font-style:normal;font-variant:normal;font-variation-settings:normal;font-weight:normal;line-height:normal;mso-list:Ignore;%22%3E%26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp;%3C/span%3ECoordinate and direct the daily operations of a team of 10-15 employees including but not limited to guiding your team members (Energy Advisors) on how to handle escalated customer scenarios, helping them stay caught up on business changes, help train them on upcoming new items,%26nbsp; %26nbsp; %26nbsp; %26nbsp;and the personnel management of your staff.%26nbsp;%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp;%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli style=%22background-color:white;text-indent:-0.25in;%22%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22font-feature-settings:normal;font-kerning:auto;font-optical-sizing:auto;font-size-adjust:none;font-stretch:normal;font-style:normal;font-variant:normal;font-variation-settings:normal;font-weight:normal;line-height:normal;mso-list:Ignore;%22%3E%26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp;%3C/span%3EEngage in and leverage creative individual development areas through call listening, live-call monitoring, email/chat transcripts review etc., to provide daily coaching and feedback, recognize and reward accomplishments, and track performance to achieve set goals.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli style=%22background-color:white;text-indent:-0.25in;%22%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22font-feature-settings:normal;font-kerning:auto;font-optical-sizing:auto;font-size-adjust:none;font-stretch:normal;font-style:normal;font-variant:normal;font-variation-settings:normal;font-weight:normal;line-height:normal;mso-list:Ignore;%22%3E%26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp;%3C/span%3EProcess exception items, resolve complex issues, review and recommend system modifications, conduct quality reviews, and monitor daily business.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli style=%22background-color:white;text-indent:-0.25in;%22%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22font-feature-settings:normal;font-kerning:auto;font-optical-sizing:auto;font-size-adjust:none;font-stretch:normal;font-style:normal;font-variant:normal;font-variation-settings:normal;font-weight:normal;line-height:normal;mso-list:Ignore;%22%3E%26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp;%3C/span%3EInteract directly with partners and groups within the organization and will be accountable for deliverables to them on a daily / monthly basis.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli style=%22background-color:white;text-indent:-0.25in;%22%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22font-feature-settings:normal;font-kerning:auto;font-optical-sizing:auto;font-size-adjust:none;font-stretch:normal;font-style:normal;font-variant:normal;font-variation-settings:normal;font-weight:normal;line-height:normal;mso-list:Ignore;%22%3E%26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp;%3C/span%3EMake personal development planning part of our DNA and help our talent within your team to prepare and produce future leaders.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli style=%22background-color:white;text-indent:-0.25in;%22%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22font-feature-settings:normal;font-kerning:auto;font-optical-sizing:auto;font-size-adjust:none;font-stretch:normal;font-style:normal;font-variant:normal;font-variation-settings:normal;font-weight:normal;line-height:normal;mso-list:Ignore;%22%3E%26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp;%3C/span%3ERecommend human resources%27 actions such as hiring, corrective action, terminations, salary actions, and promotions.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli style=%22background-color:white;text-indent:-0.25in;%22%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22font-feature-settings:normal;font-kerning:auto;font-optical-sizing:auto;font-size-adjust:none;font-stretch:normal;font-style:normal;font-variant:normal;font-variation-settings:normal;font-weight:normal;line-height:normal;mso-list:Ignore;%22%3E%26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp;%3C/span%3EAbility to tackle issues head on in a professional way, quickly getting to the root of the issue and acting accordingly.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli style=%22background-color:white;text-indent:-0.25in;%22%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22font-feature-settings:normal;font-kerning:auto;font-optical-sizing:auto;font-size-adjust:none;font-stretch:normal;font-style:normal;font-variant:normal;font-variation-settings:normal;font-weight:normal;line-height:normal;mso-list:Ignore;%22%3E%26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp;%3C/span%3EPartner with leadership on special projects with your function and the site.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli style=%22background-color:white;text-indent:-0.25in;%22%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22font-feature-settings:normal;font-kerning:auto;font-optical-sizing:auto;font-size-adjust:none;font-stretch:normal;font-style:normal;font-variant:normal;font-variation-settings:normal;font-weight:normal;line-height:normal;mso-list:Ignore;%22%3E%26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp;%3C/span%3EThis is not a desk job.%26nbsp; We expect at least 70% of the time to be spent out with Energy Advisors helping them become the best that they can be.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp style=%22background-color:white;margin:0in;mso-add-space:auto;%22%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Co:p%3E %3C/o:p%3E%26nbsp; %26nbsp; %26nbsp;%26nbsp;%3Cstrong%3E%26nbsp;%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp style=%22background-color:white;margin:0in;mso-add-space:auto;%22%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Cstrong%3ERequired Skills:%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp style=%22background-color:white;margin:0in;mso-add-space:auto;%22%3E%3Cspan style=%22font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli style=%22background-color:white;text-indent:-0.25in;%22%3E%3Cspan style=%22font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22font-feature-settings:normal;font-kerning:auto;font-optical-sizing:auto;font-size-adjust:none;font-stretch:normal;font-style:normal;font-variant:normal;font-variation-settings:normal;font-weight:normal;line-height:normal;mso-list:Ignore;%22%3E%26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp;%3C/span%3E%3C/span%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3EExcellent verbal and written communication skills in %3Cstrong%3E%3Cu%3EEnglish %26amp; Spanish%3C/u%3E%3C/strong%3E%3C/span%3E%3Cspan style=%22font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli style=%22background-color:white;text-indent:-0.25in;%22%3E%3Cspan style=%22font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22font-feature-settings:normal;font-kerning:auto;font-optical-sizing:auto;font-size-adjust:none;font-stretch:normal;font-style:normal;font-variant:normal;font-variation-settings:normal;font-weight:normal;line-height:normal;mso-list:Ignore;%22%3E%26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp;%3C/span%3E%3C/span%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3EProven track record with specific work experience in %3Cstrong%3E%3Cu%3Ecustomer escalation handling in a call center setting%3C/u%3E.%3C/strong%3E%3C/span%3E%3Cspan style=%22font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli style=%22background-color:white;text-indent:-0.25in;%22%3E%3Cspan style=%22font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22font-feature-settings:normal;font-kerning:auto;font-optical-sizing:auto;font-size-adjust:none;font-stretch:normal;font-style:normal;font-variant:normal;font-variation-settings:normal;font-weight:normal;line-height:normal;mso-list:Ignore;%22%3E%26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp;%3C/span%3E%3C/span%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3ELeadership skills that foster an environment where employees are excited, engaged, and capable of delivering exceptional performance.%3C/span%3E%3Cspan style=%22font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli style=%22background-color:white;text-indent:-0.25in;%22%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22font-feature-settings:normal;font-kerning:auto;font-optical-sizing:auto;font-size-adjust:none;font-stretch:normal;font-style:normal;font-variant:normal;font-variation-settings:normal;font-weight:normal;line-height:normal;mso-list:Ignore;%22%3E%26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp;%3C/span%3EExtensive customer service knowledge and background with the ability to create and deliver exceptional customer experiences.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli style=%22background-color:white;text-indent:-0.25in;%22%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22font-feature-settings:normal;font-kerning:auto;font-optical-sizing:auto;font-size-adjust:none;font-stretch:normal;font-style:normal;font-variant:normal;font-variation-settings:normal;font-weight:normal;line-height:normal;mso-list:Ignore;%22%3E%26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp;%3C/span%3EProven communication and diplomacy skills to work cross-functionally to influence others, drive results/change, and implement new processes %26amp; procedures.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli style=%22background-color:white;text-indent:-0.25in;%22%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22font-feature-settings:normal;font-kerning:auto;font-optical-sizing:auto;font-size-adjust:none;font-stretch:normal;font-style:normal;font-variant:normal;font-variation-settings:normal;font-weight:normal;line-height:normal;mso-list:Ignore;%22%3E%26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp;%3C/span%3EDemonstrated ability to investigate and solve complex problems.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp style=%22background-color:white;margin:0in;mso-add-space:auto;%22%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp style=%22background-color:white;margin:0in;mso-add-space:auto;%22%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Cstrong%3EWork Experience %26amp; Qualifications Required:%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli style=%22background-color:white;text-indent:-0.25in;%22%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22font-feature-settings:normal;font-kerning:auto;font-optical-sizing:auto;font-size-adjust:none;font-stretch:normal;font-style:normal;font-variant:normal;font-variation-settings:normal;font-weight:normal;line-height:normal;mso-list:Ignore;%22%3E%26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp;%3C/span%3EA minimum of 5 years of experience in a call center environment with a career track record of progression towards leadership, with %3Cu%3Eat least 2 years spent in a customer escalation call handling role.%3Co:p%3E%3C/o:p%3E%3C/u%3E%3C/span%3E%3C/li%3E%3Cli style=%22background-color:white;text-indent:-0.25in;%22%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22font-feature-settings:normal;font-kerning:auto;font-optical-sizing:auto;font-size-adjust:none;font-stretch:normal;font-style:normal;font-variant:normal;font-variation-settings:normal;font-weight:normal;line-height:normal;mso-list:Ignore;%22%3E%26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp;%3C/span%3EAlternately, a minimum of 3 years of successful experience leading a call center team.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli style=%22background-color:white;text-indent:-0.25in;%22%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22font-feature-settings:normal;font-kerning:auto;font-optical-sizing:auto;font-size-adjust:none;font-stretch:normal;font-style:normal;font-variant:normal;font-variation-settings:normal;font-weight:normal;line-height:normal;mso-list:Ignore;%22%3E%26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp;%3C/span%3E%3Cstrong%3EDeregulated energy industry experience is needed,%3C/strong%3E knowledge of the Texas deregulated market, especially in a contact center context is highly preferred for the role.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli style=%22background-color:white;text-indent:-0.25in;%22%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22font-feature-settings:normal;font-kerning:auto;font-optical-sizing:auto;font-size-adjust:none;font-stretch:normal;font-style:normal;font-variant:normal;font-variation-settings:normal;font-weight:normal;line-height:normal;mso-list:Ignore;%22%3E%26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp;%3C/span%3EPC skills in Microsoft Office (Word, Excel, Outlook, PowerPoint) and specific knowledge of systems and applications used to support a call center environment.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli style=%22background-color:white;text-indent:-0.25in;%22%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22font-feature-settings:normal;font-kerning:auto;font-optical-sizing:auto;font-size-adjust:none;font-stretch:normal;font-style:normal;font-variant:normal;font-variation-settings:normal;font-weight:normal;line-height:normal;mso-list:Ignore;%22%3E%26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp;%3C/span%3EEducational Qualification: High School Diploma or equivalent.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp style=%22background-color:white;margin:0in;mso-add-space:auto;%22%3E%3Co:p%3E %3C/o:p%3E%3C/p%3E%3Cp style=%22background-color:white;margin:0in;mso-add-space:auto;%22%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Cstrong%3EOther Requirements:%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli style=%22background-color:white;text-indent:-0.25in;%22%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22font-feature-settings:normal;font-kerning:auto;font-optical-sizing:auto;font-size-adjust:none;font-stretch:normal;font-style:normal;font-variant:normal;font-variation-settings:normal;font-weight:normal;line-height:normal;mso-list:Ignore;%22%3E%26nbsp; %26nbsp; %26nbsp; %26nbsp; %26nbsp;%3C/span%3EFlexibility and availability to work different shifts within the Contact Center hours of operations.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp style=%22background-color:white;margin:0in;mso-add-space:auto;%22%3E%3Co:p%3E %3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:0in;text-align:justify;vertical-align:middle;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%27Times New Roman%27;%22%3E%3Cstrong%3EBenefits:%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:0in;text-align:justify;vertical-align:middle;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%27Times New Roman%27;%22%3EJust Energy offers a robust benefits plan for staff members, as well as Employee Assistance Programs that offer a wealth of tools and resources to enrich the employee experience.%26nbsp; The company also provides a number of cost-free, self-development courses for those that wish to build on their skills and competencies. In addition, a variety of awards offer another opportunity to recognize and reward employees.%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:0in;text-align:justify;vertical-align:middle;%22%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%27Times New Roman%27;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:0in;text-align:justify;vertical-align:middle;%22%3E%3Cspan style=%22background-color:white;color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%27Times New Roman%27;%22%3E%3Cstrong%3EWe offer:%3C/strong%3E%3C/span%3E%3C/span%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%27Times New Roman%27;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraph%22 style=%22background-color:white;line-height:normal;margin-bottom:0in;mso-add-space:auto;mso-list:l0 level1 lfo1;mso-margin-top-alt:auto;text-align:justify;text-indent:-.25in;vertical-align:middle;%22%3E%26nbsp;%3C/p%3E%3Cul type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:black;line-height:normal;margin-bottom:0in;mso-list:l0 level1 lfo1;mso-margin-top-alt:auto;vertical-align:middle;%22%3E%3Cp style=%22text-align:justify;%22%3E%3Cspan style=%22background-color:white;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%27Times New Roman%27;%22%3EPerformance based bonuses%3C/span%3E%3C/span%3E%3Cspan style=%22font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%27Times New Roman%27;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:black;line-height:normal;margin-bottom:0in;mso-list:l0 level1 lfo1;mso-margin-top-alt:auto;vertical-align:middle;%22%3E%3Cp style=%22text-align:justify;%22%3E%3Cspan style=%22background-color:white;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%27Times New Roman%27;%22%3ECompetitive compensation%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:black;line-height:normal;margin-bottom:0in;mso-list:l0 level1 lfo1;mso-margin-top-alt:auto;vertical-align:middle;%22%3E%3Cp style=%22text-align:justify;%22%3E%3Cspan style=%22background-color:white;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%27Times New Roman%27;%22%3EComprehensive benefits package%3C/span%3E%3C/span%3E%3Cspan style=%22font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%27Times New Roman%27;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:black;line-height:normal;margin-bottom:0in;mso-list:l0 level1 lfo1;mso-margin-top-alt:auto;vertical-align:middle;%22%3E%3Cp style=%22text-align:justify;%22%3E%3Cspan style=%22background-color:white;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%27Times New Roman%27;%22%3EHybrid Working Model%3C/span%3E%3C/span%3E%3Cspan style=%22font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%27Times New Roman%27;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:black;line-height:normal;margin-bottom:0in;mso-list:l0 level1 lfo1;mso-margin-top-alt:auto;vertical-align:middle;%22%3E%3Cp style=%22text-align:justify;%22%3E%3Cspan style=%22background-color:white;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%27Times New Roman%27;%22%3EHealth and wellbeing tools and resources and more…%3C/span%3E%3C/span%3E%3Cspan style=%22font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%27Times New Roman%27;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;text-align:justify;%22%3E%3Cspan style=%22font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:12.0pt;%22%3E%3Cspan style=%22font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Ci%3E%3Cspan style=%22line-height:107%;%22%3EJust Energy and its subsidiaries are an equal opportunity employer. %26nbsp;We are committed to building a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace. We invite all interested individuals to apply.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/i%3E%3C/span%3E%3C/p%3E%3Cp style=%22background-color:white;margin:0in;mso-add-space:auto;%22%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Cstrong%3E%3Co:p%3E %3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp style=%22background-color:white;margin:0in;mso-add-space:auto;%22%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-themecolor:text1;%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3Cspan style=%22color:black;font-family:%27Arial%27,sans-serif;%22%3E%3Cspan style=%22mso-themecolor:text1;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22background-color:white;margin:0in;mso-add-space:auto;%22%3E%3Cspan style=%22color:black;font-family:%27Arial%27,sans-serif;%22%3E%3Cspan style=%22mso-themecolor:text1;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22background-color:white;margin:0in;mso-add-space:auto;%22%3E%3Co:p%3E %3C/o:p%3E%3C/p%3E Jetzt bewerben