- Professional
- Optionales Büro in Paris
As the largest fragrance only fragrance house in the world, we take pride in proactively shaping the future of the fragrance industry. We focus all our creativity, innovation, and energy into making fragrances and nothing else. CPL Aromas is home to some of the world’s leading perfumers, and we’re trusted by top brands to translate their creative vision into beautiful scents. We provide career and development opportunities for talented individuals across a range of disciplines – from all support functions to customer facing roles. A job at CPL Aromas promises a unique career path for anyone with a passion for the world of fragrance. With operations all over the world, we celebrate a diverse range of cultures at CPL Aromas and, we offer equal opportunities and flexibilities.
Reports to:
General Manager
Job Purpose
Lead and develop the Customer Services and Sales Coordinators teams, managing France division orders. Ensure excellent customer service through effective order handling, cross-functional collaboration, and clear communication. Support sales growth and business development by aligning internal processes, distributing workloads, and representing the Sales Admin team’s role and value across functions.
Tasks and Responsibilities
Sales Support & Administration
Record and manage customer requirements accurately
Enter and monitor sales orders to ensure timely fulfilment
Handle customer enquiries, complaints, and sample requests
Support Account Managers with quotes, meetings, and presentations
Maintain customer records, pricing, and regulatory documents
Use D365, CRM, and Product Vision for admin and order tracking
Project Management
Enter and follow up on fragrance projects
Work with the lab to organize samples and submissions
Prepare and send quotes and presentations to customers
Order Management
Process customer orders for the France Sales division
Work with logistics, planning, and finance to ensure smooth delivery
Share order confirmations and required documentation
Customer Master Data
Ensure all customer data is complete and up to date
Manage account openings, pricing, and trade agreements
Team Management
Lead and support the Customer Service and Sales Coordinator team
Liaise with Sales Director and global teams on performance
Drive process improvements and implement system changes (e.g., D365/CRM)
Manage workload, major complaints, and HR-related tasks
Communication & Conduct
Communicate clearly and professionally with all stakeholders
Follow CPL policies and promote teamwork and service excellence
Skills and Attributes Required
- Have at least 10 years’ experience in Customer Service
- Fluent English and French
- Have strong skills in Microsoft Office incl. most importantly Excel, and ability to work with Microsoft Dynamics AX/D365/CRM & PV
- Be self-motivated with a positive attitude be enthusiastic and a team player
- Be Customer focused, and have a commercial mindset
- Able to work independently and as a team player
- Willing to work on continuous improvement personally and within the customer service & Sales admin functions
- Exhibit excellent communication skills and be thorough and clear in their communication
- Able to work efficiently and effectively with attention to detail and quality
- Have good time management with the ability to meet deadlines
- Be an effective problem solver
- Be able to multitask, even when under pressure
- Excellent written and verbal communication skills
- Able to work efficiently and effectively with attention to detail and quality
- Highly proficient in using Excel spreadsheets, making ppt presentations
All qualified applicants will be considered for employment irrespective of race, ethnicity, national origin, religion, age, sex, gender identity or disability status. Due to large volume of applications, we are only able to contact applicants who meet the role requirements. The salary package offer will only be discussed with the final candidate, based on the individual’s relevant experience and skills. Should your skills and experience fit the above criteria, please click apply link to submit your application.
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