ROLE | Rooms Manager |
LOCATION | Trailborn Highlands 96 Log Cabin Lane, Highlands, NC 28742 |
ABOUT TRAILBORN | Trailborn was founded on a simple idea: Life Should Be an Adventure. We build design-forward, experiential hotels to pull people out of the daily grind and into the great outdoors. Our locations are at the heart of our country’s most extraordinary outdoor destinations—from national parks to wine country, and snow-capped mountains to sun-soaked beaches. With five properties located in North America’s most iconic outdoor destinations, including Trailborn Rocky Mountains in Estes Park, Colorado; Trailborn Highlands in the Blue Ridge Mountains of North Carolina; Trailborn Grand Canyon in Williams, Arizona; and Trailborn Surf & Sound in Wrightsville Beach, North Carolina, Trailborn brings thoughtfully designed, boutique accommodations to regions where nature and adventure converge. Additionally, Trailborn has a robust pipeline of properties opening in 2025 and 2026 including Mendocino, California. |
ABOUT OUR VALUES | We believe in HEART – Honesty, Excellence, Action, Results and Team |
ABOUT OUR ROLE | We are seeking a highly motivated and experienced Rooms Manager who creates a memorable first impression by welcoming arriving guests, ensures smooth operation of lodging, oversees all aspects related to guest accommodation, including housekeeping, front office, and reservations. |
ESSENTIAL FUNCTIONS | - Report to work when scheduled, on time, in proper and clean uniform, including name tag. Adhere to appearance and conform to Trailborn appearance standards.
- Handle all duties according to Trailborn policies and procedures.
- Enforce all existing and new policies and procedures with front office and housekeeping staff.
- Maintain proper staffing in all areas of responsibility.
- Directly supervise all rooms, front office, and housekeeping staff to ensure proper completion of all duties.
- Inspect public areas, grounds, and guest rooms to ensure cleanliness and appearance meets Trailborn standards.
- Communicate with other departments regarding problems or focus areas which need attention.
- Actively enforce all safety policies to protect associates, guests, and company assets.
- Provide a safe work environment in compliance with OSHA/SMDS standards.
- Facilitate and document staff meetings.
- Effectively manage and control all operational expenses including labor, overtime, supplies, etc. to achieve budgeted goals.
- Monitor staff performance to ensure efficient hotel operations and guest satisfaction.
- Manage inventory and financials related to linen, cleaning supplies, market, minibar, and office supplies.
- Work closely with sales to maximize revenue goals, effectively utilize yield management, and revenue maximizations.
- Aide in hiring and training staff to oversee guest relations, operational procedures, and reservations standards.
- Motivate staff to effectively solve problems which need attention.
- Maintain and complete the required logs and records.
- Be knowledgeable about all hotel operations procedures, logbooks, and communication channels to be up to date with all changes, new procedures and/or contributions to events.
- Obtain and give daily briefings about events to effectively deal with all the foreseen situations.
- Know about the different guest rooms, locations, amenities, features, events, local partnerships, area attractions and all other services including other Trailborn destination recommendations.
- Ensure that Trailborn experiences are set up and facilitated.
- Handle all mail, messages, and guest information on a confidential basis.
- Assist all guests with issues, special requests, and questions. Ensure that all guest problems are resolved to their satisfaction.
- Carefully study and be knowledgeable of emergency procedures and know how to act on them.
- Be disciplined, alert, have customer focused attention and be ready to greet all guests immediately.
- Complete all daily, monthly, quarterly, and annual related checklists.
- Exhibit a friendly, helpful, learning, and courteous manner when dealing with guests and fellow employees.
- Lead the hotel team to contribute to the local community in a charitable way by participating in service opportunities in the area.
- Be willing to cross train and assist with business demands.
- In the absence of the General Manager, assume complete responsibility for the effective operation of all hotel areas and achievement of hotel goals.
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QUALIFICATIONS | Minimum Qualifications: - Excellent communication and interpersonal skills to include the ability to communicate verbal and written correspondence in English.
- Ability to work flexible hours, including weekends and holidays.
- Proficient in Microsoft Office and basic computer skills.
- 2+ years of experience in a hospitality management role.
- Strong leadership and team supervision abilities.
- Basic administrative skills with the ability to learn and use diverse computer software systems, maintaining records, and ensure compliance.
- Problem solving skills with the ability to navigate complex situations, address guest complaints and find solutions promptly.
- Customer Oriented Attitude exhibiting a friendly, professional demeanor, focused on creating a welcoming atmosphere to the entire work environment.
- Knowledgeable having a quest to learn.
- Willing to take responsibility and accountability for the team.
- Rational, practical, and a good listener.
Preferred Qualifications: - Familiarity with hotel reservation systems
- Experience working in a luxury hotel or resort.
- Certification in hotel management or related field.
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EMPLOYMENT CONDITIONS | - Work safely to prevent on-the-job accidents and injuries and follow company safety policies and procedures.
- Complete required training programs.
- Work hours may include a nonstandard workweek, overtime, and various shift work as needed.
- The rooms manager position is an “at will” position.
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PHYSICAL REQUIREMENTS | - Must be able to remain upright and able to continuously move on a firm surface for an 8–10-hour shift.
- Must be able to move at least 20 pounds up to 5 feet high without another person's aid.
- Must be able to assist guests with luggage and set up event rooms.
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UNIFORM | A uniform top is provided by the company for this position with required uniform guidelines. |
ABOUT OUR BENEFITS | Why You’ll Love Working Here - Comprehensive Benefits: Affordable medical, dental, and vision insurance with company contributions.
- Secure Your Future: 401(k) plan with a company match.
- Recharge & Grow: Enjoy paid time off and learning programs to advance your career.
Join us and thrive in a workplace that values you! |
SCHEDULE | Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays. |
SALARY | $70,000 |
JOB STATUS | Full Time |
FLSA | Exempt (Salary) |
EQUAL EMPLOYMENT OPPORTUNITY | Trailborn is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive and supportive workplace for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws. If you require assistance or an accommodation due to a disability, please inform us during your application process. |
JOB POSTING – ROOMS MANAGER
