Hybrid Front Desk Supervisor bei Trailborn

ROLE

Front Desk Supervisor

LOCATION 

Trailborn Surf & Sound

275 Waynick Blvd., Wrightsville, NC 28480

ABOUT

TRAILBORN

Trailborn was founded on a simple idea: Life Should Be an Adventure. We build design-forward, experiential hotels to pull people out of the daily grind and into the great outdoors. Our locations are at the heart of our country’s most extraordinary outdoor destinations—from national parks to wine country, and snow-capped mountains to sun-soaked beaches. 

With five properties located in North America’s most iconic outdoor destinations, including Trailborn Rocky Mountains in Estes Park, Colorado; Trailborn Highlands in the Blue Ridge Mountains of North Carolina; Trailborn Grand Canyon in Williams, Arizona; and Trailborn Surf & Sound in Wrightsville Beach, North Carolina, Trailborn brings thoughtfully designed, boutique accommodations to regions where nature and adventure converge. Additionally, Trailborn has a robust pipeline of properties opening in 2025 and 2026 including Mendocino, California.

ABOUT OUR VALUES

We believe in HEART – Honesty, Excellence, Action, Results and Team

ABOUT OUR ROLE 

We are seeking a highly motivated and experienced Front Desk Supervisor to join our team at Trailborn Surf & Sound.  The front desk supervisor will oversee the daily operations of our hotel's front desk. The successful candidate will be responsible for ensuring exceptional customer service, supervising the front desk staff, and maintaining accurate records of all transactions. As the Front Desk Supervisor, you will play a critical role in ensuring the smooth and efficient operation of our hotel

ESSENTIAL 

FUNCTIONS 

• Collaborate with other hotel departments to ensure a seamless guest experience.

QUALIFICATIONS 

Minimum Qualifications:

• Excellent communication and interpersonal skills 
• Ability to work flexible hours, including weekends and holidays 
• Proficient in Microsoft Office and basic computer skills
• 2+ years of experience in a front office supervisory role and/or hotel supervisory role. 
• Strong leadership and team supervision abilities. 

Preferred Qualifications: 

• Previous experience in customer service or hospitality role 
• Fluent in a second language, preferably Spanish 
• Familiarity with hotel reservation systems
• Experience working in a luxury hotel or resort. 
• Certification in hotel management or related field.

Basic Competencies:

EMPLOYMENT CONDITIONS

PHYSICAL 

REQUIREMENTS

• Must be able to remain upright and able to continuously move on a firm surface for an 8–10-hour shift.
• Must be able to move at least 20 pounds up to 5 feet high without another person's aid.
• Must be able to assist guests with luggage and set up event rooms.

UNIFORM

A uniform top is provided by the company for this position with required uniform guidelines.

ABOUT OUR 

BENEFITS 

Why You’ll Love Working Here

Join us and thrive in a workplace that values you!

SCHEDULE

Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays. 

SALARY

$20/hour to $22/hour

JOB STATUS

Full Time 

FLSA

Non-Exempt (Hourly)

EQUAL EMPLOYMENT OPPORTUNITY

Trailborn is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive and supportive workplace for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws.

If you require assistance or an accommodation due to a disability, please inform us during your application process.