
Scheduling Coordinator bei Window Nation
Window Nation · Warrensville Heights, Vereinigte Staaten Von Amerika
- Optionales Büro in Warrensville Heights
Core Role Responsibilities
- Customer contact via outbound phone calls and/or texting customers with software to schedule measure appointments
- Receives inbound phone calls for scheduling follow ups and acts as go-between for customers when they request information related to their order
- Overcomes customer objections and works to get measure scheduled on next day available
- Scheduling of measure completed in CRM software with relevant notes for technician
- Manages unscheduled customers following defined escalation protocols
- Works daily to ensure technician calendar meets Window Nation standards for targeted measures per day with minimal drive time
- Utilizes mapping software to generate efficient route for technician while balancing drive time and customer specific requests
- Handles customer requests for reschedules
- Works closely with assigned technicians and branch associates maintaining positive working relationship
Basic Qualifications
- High school Diploma or GED
- 2+ years of experience in a customer support role (in person or on phone)
Preferred Qualifications
- 1+ years’ experience working in an office setting with proven collaborative work style
- Experienced using CRM system
- Strong verbal and written communication skills
- Customer-centric mind set
- Proficient in Microsoft Office Suite (Outlook, Word & Excel)
- Familiarity with working with maps/scheduling is a plus
- Demonstrated success in deadline-driven and high-pressure environment