Hybrid Student Services Coordinator/Advisor 2 bei Washington State University

Online applications must be received before 11:59pm on:

If a date is not listed above, review the Applicant Instructions below for more details.

Available Title(s):

Business Title:

Employee Type:

Position Details:

The Opportunity:

The Graduate School at Washington State University (WSU) invites candidates to apply for their Student Services Coordinator/Advisor 2. In this role, you will be managing customer relationship management (CRM) communications and campaigns for graduate students at WSU, collaborating with WSU Information Technology Services (ITS) and other stakeholders for CRM and myWSU integration, while also evaluating the effectiveness of CRM strategies.

As part of the WSU Slate Team, you’ll help develop systems and processes, train graduate programs in Slate, and analyze business data to support decision-making. A significant portion involves analyzing and interpreting business data and reporting, which includes evaluating data systems, developing Smartsheet processes, and independently designing and modifying Graduate School systems. Analyzing business data for decision-making, updating data queries, improving reporting systems through data aggregation and mining, and collaborating with WSU offices. You will contribute to outreach efforts and assistance to meet enrollment and retention goals, monitor graduate program activities, and use tools like Microsoft Excel and Power Business Intelligence  (BI) for data analysis and visualization. Supervisory duties include mentoring student workers, with other tasks assigned as needed.

Additional Information:

This is a full (100% FTE), permanent position. This position is overtime eligible.

Monthly Salary: $4,061.90 - $5,355 | Commensurate with experience and qualifications

In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate’s current experience, education, skills, and abilities related to the position.

Benefits: WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation, optional supplemental retirement accounts; training and development; and employee tuition waiver. For additional information, please review the detailed Summary of Benefits offered by WSU for AP staff and Total Compensation.

Required Qualifications:

• Positions require a Bachelor’s degree and three (3) years of professional work experience in student services or related education/experience. Experience leading or directing the work of others. A Master’s degree in a related field may substitute for one (1) year of professional work experience. Any combination of relevant education and professional experience may be substituted for the educational requirement on a year‐for‐year basis.

• Experience working with Microsoft 365, including Excel and Teams.

• Experience with Slate, or similar CRM, for managing graduate student data and email communications

• Experience with Smartsheet, including building forms, reports, dashboards, and automation.

• High-level experience with the Liaison application system (CAS, WebAdMIT, Outcomes).

• Familiarity with project management principles and tools such as Jira.

• Strong problem-solving skills and attention to detail.

• Effective written and verbal communication skills; ability to effectively collaborate with colleagues and students/clients.

• Demonstrate experience with the implementation new systems effectively .

• Ability to quickly learn and adapt to new software and tools.

Preferred Qualifications:

• Master’s degree or higher.

• At least one year of experience with GradCAS and EngineeringCAS, including branding and system edits.

• Experience creating email marketing campaigns.

• Demonstrated commitment to continuous learning and staying current with emerging tools and technologies.

• Experience using WordPress for website creation, maintenance, and content updates

About Department/College/Area/ Campus - https://gradschool.wsu.edu/ 

Area/College: Graduate School
Location: Pullman, WA

This position works on-site on the WSU Pullman Campus and is eligible for a hybrid work schedule reporting to the Pullman Campus at least three times per week.

Application Instructions: Applicants must upload the following required documents to their online application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.

1) Resume
2) Cover Letter

External candidates, upload all documents in the “Application Document” section of your application.
Current WSU Employees (internal candidates), before starting your Workday application, please use these instructions to update your education and experience in your worker profile in Workday. Internal candidates, upload all documents in the “Resume/Cover Letter” section of your application.

Documents may be submitted as one file or separate files. Applicants are encouraged to upload as a PDF, if possible.

Reference contact information will be requested later in the recruitment process through Workday.

Background Check: This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.

Time Type:

Position Term:

Washington State University encourages all qualified candidates to apply, including members of the military and veterans, and persons with disabilities.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or [email protected].

Notice of Non-Discrimination

In matters of admission, employment, housing or services, or in the educational programs or activities it operates, WSU does not discriminate or permit discrimination by any member of its community against any individual on the basis of sex, race, color, national or ethnic origin, physical disability, mental disability, sensory disability, use of a trained service animal, age, religion, creed, genetic information, marital status, sexual orientation, gender identity, protected veteran status, honorably discharged veteran, member of the military, or immigration or citizenship status except as authorized by federal or state law, regulation, or government contract.

Inquiries about the application of federal and state laws and regulations (including inquiries regarding the application of Title IX, ADA/Section 504, and implementing regulations), as well as reports and complaints of discrimination and harassment, can be made verbally or in writing to WSU’s Compliance and Civil Rights, the Department of Education’s Office of Civil Rights, or both.

More information, resources, and contact information are available here: https://ccr.wsu.edu/notice-of-nondiscrimination/