Hybrid Process Analyst Process Analyst with verification

We value, celebrate, and believe in the power of individuality and strive to create a work environment where everyone can be themselves. We want you to join us, bring your authentic self to work and unlock your full potential.

We are looking for a detail-oriented Process Analyst to join our newly formed People Services team. This exciting new role is part of a transformation programme to take our newly formed People Services function to the next level by capturing stakeholder’s requirements and building robust fit for purpose people processes. This role is integral to cultivating a new smooth HR operations service for all colleagues across Gist.

What’s in it for you?

Gist is an inclusive, dynamic, exciting, and evolving business built on our core values. Here are some of the benefits we offer that make working for Gist just that little bit more special.

• 20% M&S discount on most things from furniture, fashion and food
• 25 days’ annual leave plus bank holidays (rising with length of service)
• Discounted rates on healthcare cash plan
• Attractive annual bonus scheme, based on M&S performance and personal objectives
• Auto Enrolment Pension or competitive Defined Contribution Pension Scheme and life assurance (up to 4 times salary)
• Amazing perks and discounts via our App to major restaurants and retailers
• Access to a wide range of wellbeing support – including our Employee Assistance Programme
• A first-class welcome with a tailored induction and a wide range of training schemes to help with your learning and development
• Cycle to work scheme

Role details:

Salary: Competitive

Hours: 37.5 hours per week

Working pattern: Monday to Friday

Location: Remote/Hybrid

What you’ll do:

• Gathering/clarifying scope of requirements throughout the employee lifecycle
• Working with key stakeholders to understand business areas and use of technology to support their business processes
• Facilitating workshops to capture current process, user stories and future operational models
• Analysing business processes, identifying areas for improvements and developing strategies to enhance efficiency and productivity
• Stay up to date with changes in HR best practices
• Serve as a subject matter expert for process change across People Services
• Identify opportunities for process improvement within People Services
• Contribute to the development and refinement of standard operating procedures to increase efficiency and accuracy

Who you are:

• Proficient with process mapping tools and techniques (Visio)
• Excellent analytical and problem-solving skills
• Proficient in improvement methodologies (i.e. Agile, Waterfall, Six Sigma etc)
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Detail-oriented with a focus on quality and accuracy
• Previous experience in HR or a people services environment
• Strong organizational skills, with the ability to manage multiple projects and prioritize workload effectively
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Experience with HRIS systems (e.g., SAP, Workday, or similar platforms)

Why Gist?

At Gist we are united by our core values; with safety and people at the heart of everything do, we are progressive, accountable, collaborative, and ethical.

Our objective is to establish a performance-focused environment that is fair and inclusive, where everyone can develop, and connect meaningfully to their manager, the Gist vision, and M&S. We are fiercely protective of everyone’s health, safety, and wellbeing, and align firmly to M&S’s sustainability commitments in Plan A.

Gist will play an integral part in the M&S journey as it pushes boundaries to lead the retail industry into a greener, speedier, more inspiring era. As part of the M&S group, there’s never been a better time to be part of our team. Join us and make an immediate impact.

Gist aims to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. If it’s meaningful to you, it’s important to us.