Microsoft-excel Remote- & Homeoffice Jobs in Munchen

Join us on our mission towards a sustainable and green future!

Resourcify is the all-in-one waste management and recycling platform.

We enable companies to gain end-to-end control and transparency of their waste management as we provide them with the right digital toolset and access to our connected network of independent recyclers.

Through the digitisation of daily operations, our recycling platform allows all businesses to manage, track and improve their recycling all while having to deal with less administration work and saving up to 30% of the costs compared to conventional waste management.

Thousands of leading companies - including Hornbach Baumarkt AG, Syntegon Packaging Technology and University Hospital Bonn use our award-winning recycling platform daily!

Join our Resource Revolution!

Your mission:

As our Senior Customer Success Manager at Resourcify, your mission is to ensure our customers achieve their waste management and sustainability goals using our platform. You will be the main point of contact for our customers, guiding them through onboarding, driving product adoption, and fostering long-term relationships that result in customer satisfaction and loyalty. Your proactive approach and deep understanding of our product will enable you to identify opportunities for upselling and cross-selling, contributing to the growth and success of both our customers and Resourcify.

Your responsibilities:

• You lead the onboarding process for new customers, ensuring they are effectively set up and trained on the Resourcify platform.
• You build and maintain strong, long-term relationships with customers, acting as their primary point of contact.
• You monitor customer usage and engagement with the platform, providing insights and recommendations to optimize their experience.
• You collaborate with the support team to resolve any technical issues or customer concerns promptly and effectively.
• You identify opportunities to upsell and cross-sell additional features or services that align with customer needs.
• You act as the voice of the customer within Resourcify, providing valuable feedback to the Product team for future enhancements.
  
  

What you'll bring along to be successful:

• You have 4+ years experience with B2B enterprise software solutions, particularly SaaS platforms, combined with the ability to quickly learn new technologies.
• You have demonstrated the ability to take full responsibility for customer accounts and drive their success independently, with a proactive approach to identifying and solving problems.
• You have a proven track record of achieving goals and meeting deadlines in a fast-paced, dynamic environment, with determination and resilience in overcoming obstacles.
• You have excellent communication and collaboration skills, with a history of working effectively in cross-functional teams and building strong relationships with colleagues.
• You have a strong empathy for customer needs and a commitment to delivering exceptional service and value.
• You are fluent in written and spoken English and German.
• You hold a Bachelor’s degree in Business Administration, Management, Environmental Science, Information Technology, or a related field.
• Huge Plus:
• Familiarity with waste management, sustainability practices, or related fields is a plus, along with a passion for environmental stewardship and sustainability initiatives.
  
  

How we appreciate and empower Resourcians:

• We offer you a great working environment: Be part of a fast growing company with fantastic team members.
• We love flexible working: Your times are flexible as you’ll be measured by your success, not by the number of hours you clock in.
• We provide you with extra time to recharge: With our flexible vacacion policy you’ll have 30+ days of vacation to refuel your batteries and enjoy your life besides work. Not enough? You are more than welcome to take more days!
• We are a remote first company and convinced that we can do excellent work from (almost) anywhere: You have the option to work from our central, beautifully equipped offices in Berlin, Hamburg, Munich or fully remote within Germany. At the moment we can also offer permanent employment in Austria.
• We love a Workation! You can enjoy temporary remote work for up to 3 months provided that you have access to high speed Internet.
• We thoroughly enjoy each others’ company: Twice a year we come together for exciting company offsites to have fun and foster relationships. In addition, we also plan team events on a smaller scale.
• We provide you with high quality, technical equipment (Laptop) and an additional Home-Office Budget to transform your home into the most enjoyable place to work.
  
  

We celebrate our differences and welcome people from all walks of life:

Resourcify is an Equal Opportunity Employer. We believe in the power of a diverse work environment and are fully committed to building and maintaining an inclusive culture. We believe that our differences can create new ideas, offer unique perspectives and speak on behalf of all of our customers.

Not sure if you meet all the requirements, but the role still sounds exciting to you? Then we would be more than happy to receive your application! You might bring something we have not thought of yet and that would make a wonderful addition to the team.

We’d love to hear from you!