- Professional
- Office in Las Vegas
The Back Office Licensed Practical Nurse (LPN) Supervisor will oversee the daily operations of the back-office staff, ensuring high standards of patient care and compliance with state regulations. The Licensed Practical Nurse (LPN) will provide essential patient care under the direction and supervision of a Registered Nurse (RN). This role involves supervising clinical staff, coordinating, and safeguarding patient care needs, and assisting in the management of clinical procedures within a healthcare setting.
Candidates must be legally authorized to work in the United States. Please Note: UNLV Health does not provide employment sponsorships or sponsorship transfers for any positions.
MAJOR RESPONSIBILITIES
Back Office Supervisor
Supervise Back Office and Referral and Authorization Specialist providing professional and technical support to staff and troubleshoots the delivery of patient care. Responds to requests from families and other concerned patients regarding patient care issues.
Manages staff schedules to meet changing workload needs, time card processing, time correction, or any PTO requests. Request coverage from Per Diem pool.
Supports staff in daily functions such as medical assistant coverage (rooming, turning rooms over, sending specimens out, etc. as needed).
Conducts daily spot checks within the clinic and completes all necessary daily/weekly logs and assignment sheets. Complete clinic variance for all incidents that occurs in the clinic by the end of day of the incident, sending complete forms to the Executive Director of clinical operations via interoffice, not email.
Serves as the subject matter expert, mentor and role model to employees, demonstrates fair and equitable employment practices.
Monitors and audits patient’s referral authorization, surgery schedulers, claim edit and Charge Review work queues for the clinic ensuring all are completed in a timely manner, but ensure any STAT/Urgent requests are completed by the end of day.
Review and monitor quality audits and Press Ganey to resolve any issues that may arise and make any improvements. Report findings from your audits to the CA immediately so training can take place for the staff.
Participates in the recruitment process, screening, interviewing and recommending applicants for hire for the best possible fit. Performs evaluation of assigned staff, providing input regarding performance feedback.
Collaborate with Back Office Clinic Supervisors and Clinic Administrators to manage and maintain physician templates.
Performs some administrative office functions such as attending all meetings, composing and distributing routine correspondence, including letters, e-mail, forms and faxes, answers, screens and directs telephone calls. Monitors the clinic’s supply of medical equipment; purchase any necessary equipment through McKesson.
Abides by Compliance and HIPPA guidelines, ensuring maintenance of patient privacy and protection of patient health information/confidential data.
Provides EMR elbow support.
IV Certified Licensed Practical Nurse (LPN)
Provide high-quality patient care in accordance with established protocols and state regulations. This role involves administering intravenous therapy
Administer intravenous medications, fluids, as prescribed by the physician and as allowed per Nevada State Board of Nursing
Monitor patients for adverse reactions or complications related to IV therapy, providing timely interventions as needed
Report any patient concerns to a registered nurse and/or higher immediately
Perform venipuncture and maintain IV access, ensuring adherence to infection control practices.
Conduct comprehensive assessments of patients before, during, and after IV therapy.
Document patient conditions, treatments, and responses accurately and promptly in electronic health records (EHR).
Educate patients and families on IV therapy, medication management, and post-procedure care.
Provide training and support to new staff regarding IV administration and best practices.
Be prepared to respond to emergencies related to IV therapy, including anaphylaxis or fluid
overload, following established protocols.
Stay current with CPR and emergency response procedures.
Functions effectively in a matrix management environment.
Completes any duties and special assignments as requested.
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
Minimum of three (3) years of experience as LPN/LVN, Medical Assistant, and/or related field required
Minimum of five (5) years of experience in a supervisory or leadership role preferred
High School Diploma or GED equivalency required
Graduation from a LPN Program
Basic Life Support (BLS) or Cardiopulmonary Resuscitation (CPR) Certification required/preferred
Licensed Practical Nurse (LPN) Certification in the state of Nevada required
KNOWLEDGE, SKILLS, AND ABILITIES QUALIFICATIONS
Bilingual - Spanish is a plus
Advanced knowledge and understanding of nursing practices and the ability to work effectively under the supervision of an RN with the knowledge needed to perform procedures and follow regulations as outlined
Advanced knowledge and experience of EHR systems. Epic EMR experience preferred
Advanced knowledge of business methods including productivity, workload analysis, and scheduling
Advanced knowledge of business principles including: planning, resource allocation, human resource concepts, operations and creation of policies and procedures
Advanced knowledge of medical terminology, medical records and consent laws
Advanced knowledge of the insurance industry and billing practices
Demonstrated proficiency in Microsoft Office (Word, Outlook, and Excel)
Strong critical thinking and problem solving skills
Excellent verbal and written communication skills
Must be able to work and promote teamwork and excellent customer service practices
Must be able to effectively supervise and train staff, including prioritizing, organizing and scheduling work assignments
Must be able to multitask and prioritize work in a fast paced environment
Must be able to maintain confidentiality and thorough knowledge of HIPAA policies and procedures
Must be able to pay close attention to details
Must be able to understand residency requirements and effects on scheduling
Must be able to travel to various locations
PHYSICAL REQUIREMENTS
May include standing, sitting, and/or walking for extended periods
May include performing repetitive tasks
May include working on a special schedule (i.e. evenings and weekends)
May include working with challenging patients and clients
May include lifting up to 25 pounds
UNLV Health will provide equal opportunity employment to all employees and applicants for employment. No person shall be discriminated against in employment because of race, color, gender, age, national origin, ancestry, religion, physical or intellectual disability, marital status, parental status, sexual orientation, or any other category protected by law.
If you have any questions about our interview and hiring procedures, please contact Recruitment at [email protected].
