FlexSteel - Sales Operation Manager at FlexSteel (via CACTUS Companies posting system)

This is a FlexSteel position and is located in Houston, TX.

SUMMARY

FlexSteel (www.flexsteelpipe.com) is an innovation driven flexible pipe technology Company. The Company comprises a hard-working, driven and dedicated team united by a commitment to Human Development, Quality, Delivery, Innovation and Productivity Excellence in all we do. The culture of FlexSteel can be described as energetic and passionate, which is felt daily throughout the Company. FlexSteel embodies teamwork with a focus on hiring top talent and developing employees.

• The Sales Operations Manager manages processes essential to sales force productivity. These include planning, budgeting, reporting, quota setting and management, sales process optimization, sales training and sales program implementation and further development.
  
  
• Reporting to the Senior Vice President of Sales and Services, the Sales Operations Manager works closely with internal and external stakeholders to ensure the appropriate objectives and priorities are enabled within the sales organization and aligned to FlexSteel’s sales and strategic initiatives.

• The position requires close interaction with the sales team, marketing, manufacturing, field services, along with cross-functional executive leadership of the organization.  Solid analytical, modeling and communication skills are required to drive sales budgets and forecast processes, along with communicating results to the sales leadership team. The Sales Operations Manager also oversees sales organization’s supporting systems and processes including CRM (salesforce.com), business intelligence tools (Drilling info, RigData, Enverus, etc), and other critical business systems.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The individual in this position must use initiative and judgment arranging job details to achieve predetermined objectives.   The requirements listed below are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Oversee daily operations of the Sales Operations team/department
• Facilitate and drive planning and execution of the company’s sales strategy and objectives designed to grow the business
• Management of market and customer intelligence
• Establish and review key strategic priorities and translate them into comprehensive strategic plans with actionable and quantitative initiatives, milestones, and activities
• Develop tactical initiatives to assist in the achievement of sales objectives and targets
• Manage team of Sales Operations coordinators, analysts, specialists, and support staff charged with executing sales operations strategies
• Source, interview, hire, train, and mentor candidates for the Sales Operations team
• Establish goals and review Sales Operations team’s performance
• Develop and implement company’s annual sales budgeting and interim sales forecasting processes.
• Proactively identifies opportunities for sales process improvement. Works closely with sales management to inspect sales process quality and prioritize opportunities for improvement. Assists sales management in understanding process bottlenecks and inconsistencies. Facilitates an organization of continuous process improvement.
• Report sales results to sales leadership team
• Oversee company’s sales reporting templates and internal communication
• Interact with other teams including manufacturing, services, accounting, and operations to ensure client needs are met
• Oversee CRM (salesforce) related processes and ensure data management and quality
• Review and manage product pricing within the CRM and implement pricing strategies
• Review custom RFQs/Bid packages and coordinate with other teams to ensure on-time submittal to clients
• Lead custom proposal package generation
• Assist with development, communication and tracking of KPIs to the sales organization
• Support marketing activities as needed, including client collateral development, lunch and learn presentations, quarterly commercial reviews, trade shows, branding
• Drive company’s business intelligence (market, competitor, client), including related processes and systems
• Implements enabling technologies, including CRM, to field sales teams. Monitors the assigned sales organization’s compliance with required standards for maintaining CRM data. Works closely with sales management to optimize the effectiveness of the firm’s technology investments
• Coordinates training delivery to sales, sales management, and sales support personnel in the sales organization
• Manages and supports the consistent implementation of company initiatives
• Builds peer support and strong internal-company relationships with other key management personnel
• Other duties as assigned by supervisor

SUPERVISORY RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

• Carry out managerial responsibilities by the Company’s policies and applicable laws.
• Direct Reports:

Sr. Sales Operations Supervisors

Sales Operations Coordinators

Business Analysts

EDUCATION, EXPERIENCE and QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

• Four-year college degree from an accredited institution.
• Two years sales or sales management experience in a business-to-business sales environment.
• Demonstrated proficiency managing analytically rigorous initiatives.
• Deep expertise and operating fluency in a range of technology platforms
• Business Acumen: Knowledge of business terms to analyze and be able to apply business matrix and principals to address business needs, Strategic alignment, elements of a  business case. 
  • Business intelligence techniques and tools
  • Excellent analytical skills
  • Must be able to translate complex data into concise insight and recommendations
  • Ability to work with and maintain confidential information
  • Must be able to communicate effectively at all levels
  • Strong verbal and written skills; must be able to communicate effectively across all levels within the organization
  • Excellent computer skills, especially Microsoft Office (Word, Excel, PowerPoint)
  • Ability to manage multiple simultaneous projects while meeting tight deadline

•  

  • This position may require:
  • Pre-employment drug screening
  • Background checks
  • Medical examinations
  • Safety certifications
  • Valid driver's license
  • Ability to wear personal protective equipment (PPE)
  • Working in various weather conditions
  • Travel to remote locations
  • Cactus Companies maintains a drug-free workplace and participates in E-Verify.

   

  PHYSICAL DEMANDS

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

   

  • Office Positions: This position generally operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee is regularly required to:
  • Sit for extended periods at a desk and work on a computer
  • Use hands to finger, handle, or feel objects, tools, or controls
  • Reach with hands and arms
  • Talk and hear
  • Occasionally lift and/or move up to 25 pounds
  • Walk or stand periodically throughout the day
  • Maintain sustained concentration on computer screens
  • Work under deadlines with frequent interruptions

   

  WORK ENVIRONMENT

  The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Office Positions: This position generally operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee is regularly required to:
  • Normally work in an office environment or from home as needed by the business; however, occasionally may work at a branch location or manufacturing facility.
  • Occasionally may be exposed to hazards such as loud noise, heavy equipment, temperature extremes, chemicals, etc., while visiting a branch location or manufacturing facility.
  • The noise level in the work environment is usually moderate.

   

  Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice. Cactus Companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, genetic information, or any other characteristic protected by law. Safety is our top priority. All employees must comply with our comprehensive safety programs, participate in required safety training, and demonstrate commitment to our safety-first culture