Patient Financial Counselor (on-site) at Pullman Regional Hospital

Pay Range:

The base pay range for this position is

however, base pay offered may vary depending on job-related knowledge, skills, and experience.

Job Title: Financial Counselor

Work Schedule for this Position: Monday-Friday 8am-5pm

About the Team:

Become part of an inclusive organization whose goal is to improve the health and well-being of the unique communities we serve.

Company Statement:

Pullman Regional is an innovative, patient-focused, multi-disciplinary based work environment where all members of the team contribute to the exceptional care of our patients and the community.

Position Overview:

The Financial Counselor provides high quality and customer service to patients, providers and staff in a caring and supportive manner. Deliver and/or assist with financial counseling sessions with clients regarding their healthcare needs.  Supports clinical staff and providers with obtaining patient paperwork and/ or patient care as needed.

A Day in the Life:

• Establish and maintain Communication, Collaboration to promote a therapeutic relationship with patients and colleagues. Maintains a professional attitude.
• Execute teamwork, actively promotes and contributes to a positive work environment. Maintaining proactive communication to ensure efficient, accurate and timely responses to internal/external customer needs.
• Acquire Washington Health Care Authorization Navigator Certification with quarterly training/recertify.
• Advise and assist patients with completion of receiving insurance through WAH and AEM program.
• Review Financial Policy communicate terms for full comprehension of payment expectations to provide estimates for patients.
• Receive financial assistance data with completion of the final review and approval process line out in the financial policy.
• Arrange and assist with outpatient appointments for hospital departments.
• Require collaborate with Revenue Cycle team to ensure financial compliance.
• Personal Education: Accountable to stay current with the changes in professionalism and hospital policy. Completion of regulatory and departmental annual competencies within the timeframe set by the organization.
• Accountable to Demonstrate Work Effectiveness through safe completion of assigned tasks in a timely manner.

About You!

This Job is For You if You Have:

• High school diploma or equivalent.
• Excellent communication skills with colleagues and customers.
• Basic computer skills including Microsoft Office, Outlook, and Excel.
• Ability to manage time, tasks, and resources appropriately. 
• Ability to learn technology in a timely manner. 
• Ability to read, write, and understand policies, labels, and written instructions. 

A Wow if You Have:

• Washington Health Care Authority Navigator certification.

Company Perks:

Our employees are our most important asset and that’s reflected in our benefits. Pullman Regional is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Health Savings Account, and Paid Leave Time
• Employer Paid Life Insurance and Long-Term Disability
• Retirement with Employer Matching Contributions
• Voluntary Benefits that include: Life Insurance, Critical Illness, Accident Insurance, and Short-Term Disability
• Services Discount and EAP Resources

A Few More Important Points:

The job posting highlights the most critical responsibilities and requirements of the job. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.

Disability Contacts:

Applicants with disabilities who require assistance or accommodation should contact Human Resources at [email protected]

Current Pullman Regional Employees:

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