Commercial Account Rep 2nd shift - Fort Worth, TX bei Bell Textron Inc.

%3Cp%3ECommercial Account Representatives ensure the accurate completion of order entry by handling the receipt of customer orders submitted by external Bell customers via telephone, email or self-service ordering in MyBell. %3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-themecolor:text1;%22%3EThey will be stewards of the AOG desk and Customer Care Center answering and triaging certain customer facing options from the 1-800-FLY-BELL phone line, triage administrative issues to resolution and assigns others to be worked by the responsible function via Customer Relationship Management (CRM) cases.%3C/span%3E%3Cspan style=%22mso-spacerun:yes;mso-themecolor:text1;%22%3E%26nbsp; %3C/span%3E%3C/span%3ETo this end, the Commercial Account Representative shall perform the following duties with respect to commercial customer%27s orders%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-themecolor:text1;%22%3E,%3C/span%3E%3C/span%3E%3Cspan style=%22color:red;%22%3E %3C/span%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-themecolor:text1;%22%3EAOG Desk and the Customer Care Center. 1%3C/span%3E%3C/span%3E. Administer the receipt of external commercial customer orders that are submitted by Bell customers. 2. In SharePoint (or other equivalent system), enter data such as price requests, and shipping errors/complaints necessary to process, track, and accelerate inquires to maintain records as required. 3. Use ERP to update and maintain the order entry system. 4. Receive external Commercial Spares Orders and upgrade designated orders to Aircraft on Ground (AOG) or accelerated status. %3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-themecolor:text1;%22%3E5. Answer and triage customer requests that meet AOG criteria, tracking part / solution until an aircraft is deemed airworthy by customer or Bell representative via the CRM system.%3C/span%3E%3Cspan style=%22mso-spacerun:yes;mso-themecolor:text1;%22%3E%26nbsp; %3C/span%3E%3Cspan style=%22mso-themecolor:text1;%22%3E6.%3C/span%3E%3Cspan style=%22mso-spacerun:yes;mso-themecolor:text1;%22%3E%26nbsp; %3C/span%3E%3C/span%3EFacilitate tool and part leases by receiving invoicing and completing related bill duties upon tool return and by processing exchanges and new part returns.%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp; %3C/span%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-themecolor:text1;%22%3E7.%3C/span%3E%3Cspan style=%22mso-spacerun:yes;mso-themecolor:text1;%22%3E%26nbsp; %3C/span%3E%3Cspan style=%22mso-themecolor:text1;%22%3EQuote, arrange and manage Customer Property Returns (CPR) for internal requests and work / upgrade.%3C/span%3E%3C/span%3E%3Cspan style=%22color:red;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:red;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cstrong%3E%3Cu%3ESummary of Work Performed:%3Co:p%3E%3C/o:p%3E%3C/u%3E%3C/strong%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-themecolor:text1;%22%3EThe Commercial Account Representative ensures the customer is supported by managing issues such as urgent AOG issues, customer orders, and answering and triaging customer questions / inquiries via 1-800-FLY-BELL and providing a solution or routing them to the appropriate function via CRM assignment.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-tab-count:1;mso-themecolor:text1;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3Cspan style=%22mso-themecolor:text1;%22%3EManaging AOG Issues:%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22margin-left:.5in;mso-list:l2 level1 lfo4;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;mso-themecolor:text1;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;mso-themecolor:text1;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-themecolor:text1;%22%3EDetermine if the customer request meets AOG criteria.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22margin-left:.5in;mso-list:l2 level1 lfo4;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;mso-themecolor:text1;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;mso-themecolor:text1;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-themecolor:text1;%22%3ETrack / Monitor all AOG issues (Spares, PSE, CAP/Warranty) within CRM%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22margin-left:.5in;mso-list:l2 level1 lfo4;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;mso-themecolor:text1;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;mso-themecolor:text1;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-themecolor:text1;%22%3EEnsure solution is provided to customer within 24 hours and aircraft is able to Return to Service within 48 hours.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22margin-left:.5in;%22%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-themecolor:text1;%22%3EManaging Customer Orders:%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22circle%22%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;mso-list:l3 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EProactively manage commercial customer accounts through %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-themecolor:text1;%22%3Esupporting %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3Esystems by running back-order reports and updating customers on the status of the order.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;mso-list:l3 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Tahoma%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EVerify and manage customer accounts who meet required specifications for a MyBell Parts Marketplace account in the CRM and MyBell%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;mso-list:l3 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Tahoma%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EValidate customer requirements to ensure commercial orders are captured correctly and submit Master Data Requests (both customer account related and part related as required for the sale of commercial spare parts.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;mso-list:l3 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Tahoma%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EConfirm order requirements with the customer and the receipt of firm external orders to create commercial spares orders.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;mso-list:l3 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Tahoma%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3ECreate and release commercial customer orders %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-themecolor:text1;%22%3E(to include Technical Publication and Structural Repair Sales Orders) %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3Ein %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-themecolor:text1;%22%3ESAP %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3Eto process commercial sales orders and confirm product inventory levels by part number in %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-themecolor:text1;%22%3ESAP %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3Eto determine product availability in response to commercial customer request.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;mso-list:l3 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EProcess part returns from other supply centers and customers in CRM by gathering information directly from the customer.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22color:black;line-height:normal;margin-bottom:0in;mso-list:l3 level1 lfo1;mso-themecolor:text1;tab-stops:list .5in;%22%3E%3Cspan style=%22color:windowtext;font-family:%26quot;Tahoma%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3ECreate and release spares quotes as assigned.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;mso-list:l3 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EPrepare and approve all Return Material Authorizations (MA%27s) related to the sale of commercial spare parts, including the return of %22O time%22 defective parts, new parts,%26nbsp;%3C/span%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-spacerun:yes;%22%3E %3C/span%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3Eoverages, shortages, wrong part shipped, and %22Buybacks%22%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;mso-list:l3 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Tahoma%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EEnter Voice-of-Customer complaints that require action on commercial spare part returns such as %220 time%22 defective parts, new parts, overages, shortages, wrong part shipped, and %22Buybacks%22%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;mso-list:l3 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Tahoma%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3ECoordinate the completion of rental agreements between customers seeking rentals from Bell.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;mso-list:l3 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Tahoma%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EAssist in the resolution of payment issues between the customer and Bell Accounts Receivable (AR). Essentially, aid in resolving delinquencies for orders from routine to large multi-year orders.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;mso-list:l3 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Tahoma%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EGenerate debit and credit requests for taxes, freight, overages, short shipments, discount reconciliation, and pricing reconciliation.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;mso-list:l3 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EMonitor error block reports and clear the blocks (within Bell rules) as required to allow shipment.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cul style=%22margin-top:0in;%22 type=%22circle%22%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;mso-list:l1 level1 lfo2;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Tahoma%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EIf required, enter customer orders received by the Technical Publications Distribution Center into the supporting system to process Debit Memo Request and payment assurance for Technical Publications.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;mso-list:l1 level1 lfo2;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Tahoma%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EIf required, process modifications to orders including change in quantity, price, discount, or rolling to next dash number.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;mso-list:l1 level1 lfo2;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Tahoma%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EWhen directed or required by Management participate in collaborative sessions with Management and other employees to assist and contribute to the development of new processes and existing process improvements.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0in 0in 0in .25in;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-themecolor:text1;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0in 0in 0in .25in;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-themecolor:text1;%22%3EAnswering and Triaging customer questions / inquiries via 1-800-FLY-BELL:%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22line-height:normal;margin-bottom:0in;mso-add-space:auto;mso-list:l1 level1 lfo2;tab-stops:list .5in;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Courier New%26quot;;font-size:10.0pt;%22%3E%3Cspan style=%22mso-bidi-font-size:12.0pt;mso-fareast-font-family:%26quot;Courier New%26quot;;mso-list:Ignore;mso-themecolor:text1;%22%3Eo%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-size:12.0pt;mso-fareast-font-family:%26quot;Courier New%26quot;;mso-list:Ignore;mso-themecolor:text1;%22%3E%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-themecolor:text1;%22%3EMonitor the Customer Care (Bell) and Spares email inbox via the CRM system and forwarding any issues to the appropriate party.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;margin-bottom:0in;mso-add-space:auto;mso-list:l1 level1 lfo2;tab-stops:list .5in;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Courier New%26quot;;font-size:10.0pt;%22%3E%3Cspan style=%22mso-bidi-font-size:12.0pt;mso-fareast-font-family:%26quot;Courier New%26quot;;mso-list:Ignore;mso-themecolor:text1;%22%3Eo%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-size:12.0pt;mso-fareast-font-family:%26quot;Courier New%26quot;;mso-list:Ignore;mso-themecolor:text1;%22%3E%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-themecolor:text1;%22%3EAnswer incoming phone calls from the 1-800-FLY-BELL phone line and perform the following:%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;margin-bottom:0in;mso-add-space:auto;mso-list:l0 level1 lfo3;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;font-family:Symbol;font-size:12.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;mso-themecolor:text1;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;mso-themecolor:text1;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-themecolor:text1;%22%3EOption 0:%3C/span%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-spacerun:yes;mso-themecolor:text1;%22%3E%26nbsp; %3C/span%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-themecolor:text1;%22%3ETriaging customer questions / issues and providing a solution or by routing them to the appropriate function or person who can solve their problem or answer their question via creation of a case in the CRM system.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;margin-bottom:0in;mso-add-space:auto;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-themecolor:text1;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;margin-bottom:0in;mso-add-space:auto;mso-list:l0 level1 lfo3;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;font-family:Symbol;font-size:12.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;mso-themecolor:text1;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;mso-themecolor:text1;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-themecolor:text1;%22%3EOption 1:%3C/span%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-spacerun:yes;mso-themecolor:text1;%22%3E%26nbsp; %3C/span%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-themecolor:text1;%22%3EDetermine if the customer request (GLOBAL Spares, PSE, CAP / Warranty) meets AOG criteria and if so, track / monitor AOG in the CRM and triage to resolution within 24 hours.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22line-height:normal;margin-bottom:0in;mso-add-space:auto;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-themecolor:text1;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22margin-left:.5in;mso-list:l0 level1 lfo3;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;font-family:Symbol;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;mso-themecolor:text1;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;mso-themecolor:text1;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-themecolor:text1;%22%3EOption 2:%3C/span%3E%3Cspan style=%22mso-spacerun:yes;mso-themecolor:text1;%22%3E%26nbsp; %3C/span%3E%3Cspan style=%22mso-themecolor:text1;%22%3EProcess and record commercial customer inquiries by receiving customer requests, providing acknowledgement to the customer, determining, and creating customer request for service or inquiry, locating and updating existing documentation and creating spares quotes generated by direct emails or by customers calling the Call Center or 1-800-FLY-BELL Option 2 during normal business hours.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22margin-left:.5in;%22%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-themecolor:text1;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22line-height:normal;margin-bottom:0in;mso-add-space:auto;mso-list:l0 level1 lfo3;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;font-family:Symbol;font-size:12.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;mso-themecolor:text1;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;mso-themecolor:text1;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-themecolor:text1;%22%3EOption 5:%3C/span%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-spacerun:yes;mso-themecolor:text1;%22%3E%26nbsp; %3C/span%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-themecolor:text1;%22%3EAircraft Sales.%3C/span%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-spacerun:yes;mso-themecolor:text1;%22%3E%26nbsp; %3C/span%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-themecolor:text1;%22%3EFill out “Aircrafts Sales Information” Request in the CRM system, assign using active assignment rule.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22%3E%3Cspan style=%22color:black;font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-themecolor:text1;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;margin-bottom:0in;mso-add-space:auto;mso-list:l0 level1 lfo3;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;font-family:Symbol;font-size:12.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;mso-themecolor:text1;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;mso-themecolor:text1;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-themecolor:text1;%22%3EOption 6:%3C/span%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-spacerun:yes;mso-themecolor:text1;%22%3E%26nbsp; %3C/span%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-themecolor:text1;%22%3ETechnical Publications.%3C/span%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-spacerun:yes;mso-themecolor:text1;%22%3E%26nbsp; %3C/span%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-themecolor:text1;%22%3EAnswer this option outside normal business hours for the function, enter a case into the CRM system, and assigning it to the Technical Publication group for work.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;margin-bottom:0in;mso-add-space:auto;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-themecolor:text1;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22line-height:normal;margin-bottom:0in;mso-add-space:auto;mso-list:l0 level1 lfo3;text-indent:-.25in;%22%3E%3Cspan style=%22color:black;font-family:Symbol;font-size:12.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;mso-themecolor:text1;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;mso-themecolor:text1;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color:black;font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-themecolor:text1;%22%3EOption 7:%3C/span%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-spacerun:yes;mso-themecolor:text1;%22%3E%26nbsp; %3C/span%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-themecolor:text1;%22%3EBell Training Academy.%3C/span%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-spacerun:yes;mso-themecolor:text1;%22%3E%26nbsp; %3C/span%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-themecolor:text1;%22%3EAnswer this option outside normal business hours for the function, enter a case into the CRM system, and assigning it to the Bell Training academy group for work.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E
%3Cp%3E%3Cstrong%3EExperience %26amp; Qualifications:%3C/strong%3E%3Cspan style=%22mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;%22%3E%3Cstrong%3E%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp%3EFour years of college, or equivalent in aircraft technical courses leading to A%26amp;P license, plus three and one-half (3 1/2) years’ experience in similar work as described above or three and one-half (3 1/2) years’ experience in manufacture liaison work; aircraft inventory control functions of a higher nature equivalent to those described above, aircraft mechanical experience in field service work wherein a comprehensive knowledge of aircraft parts and application of same has been gained. Three years of customer support experience. Must be comfortable and communicate effectively in a customer facing role. Must be proficient in Microsoft Office Suite (Outlook, Word and Excel). Experience with customer relationship management software preferred.%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/p%3E%3Cp%3ETwo additional years of qualifying experience in similar.%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Cstrong%3EDisclaimer: Any system referenced in this job description is subject to change pursuant to the needs and at the direction of the company. This does not change the work of the Commercial Account Representative.%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3Ci%3E%3Co:p%3E%3C/o:p%3E%3C/i%3E%3C/p%3E Jetzt bewerben